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Business Link Staff Presentations

Business Link Staff Presentations. Peter Watson, MD Northwest Business Link. Review of Business Link Services. RDA’s made case for change following BSNW Pilot/s Responsibility for BL devolved April 2005 Opportunity to improve alignment to RES

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Business Link Staff Presentations

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  1. Business Link Staff Presentations Peter Watson, MD Northwest Business Link

  2. Review of Business Link Services • RDA’s made case for change following BSNW Pilot/s • Responsibility for BL devolved April 2005 • Opportunity to improve alignment to RES • Introduction of new national service definition in October 2005 • Information, Diagnosis and Brokerage • Key changes to old business model

  3. Purpose of the Change • Address Business Link market position: • lack of awareness/understanding • confusion about service offering • Clarify role of Business Link: • Independence of brokerage service and service/product split • Consistency of core service across the region • Increase resources directed to front line service delivery • Improve efficiency and interaction, increased role for private sector partners

  4. NW Business Link - Vision & Principles VISION “Independent client IDB service that facilitates a step change in the rate of new business formation, and the growth and productivity of businesses.” SERVICE PRINCIPLES - Customer focus - Primary access point for integrated brokerage - Provide a free service with no charging or product/service delivery - Provide an impartial and independent service - Focus on IDB only and broker to public and private sector suppliers - Deliver a consistent, high quality, proactive service

  5. Future BL Service • Single Service Provider • SPV - wholly owned subsidiary of NWDA • Independent, trusted broker • IDB only – no direct delivery • Universal service open to all – highly responsive • Targeted service – RES priority sectors and growth companies • Sector specialists

  6. Staffing – Current/Future Service Numbers NB: Numbers above do not include “other contract” personnel

  7. Selection Process Staff who have been identified as falling within TUPE for the purposes of transferring to the SPV will have two choices: • Apply for a role in the new organisation; or • Opt out of the process (early release) We are currently working with your Chief Executive to ensure a fair process and they will communicate directly to you regarding timings

  8. Key Changes • Consistent regional service • RES sector focus – specialist expertise • Highly responsive • Service available seven days a week and early evening • Significant investment in knowledge platform • Streamlined service – focus on front line service delivery

  9. Summary • Clear direction for future service • BL position strengthened – primary access point • Focus on satisfying customer needs • Commitment to success of the future model • Buy in from local, regional, national partners and customers • Opportunity for all of us – people are critical

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