A new approach

1. A new approach Working with the Brand Comms team

2. Working with the Brand Comms team • What do we do? • We carefully craft and protect the charity’s public face and voice. • The work we do supports the organisation’s strategy and straddles every directorate. • Our expertise and experience gives us insight into what will make the most impact, and we use that knowledge to help the public understand what St John Ambulance does and stands for. Working with the Brand Comms Team – a new approach

3. Working with the Brand Comms team • Executive summary • What do we want to achieve from today’s Breakfast briefing? • To inform you of our new processes and how these affect you • To impress you by demonstrating how these changes are mutually beneficial • To bribe you (with food, to get buy in from you and your teams) • To support you Working with the Brand Comms Team – a new approach

4. Working with the Brand Comms team • What was the problem? Working with the Brand Comms Team – a new approach

5. Working with the Brand Comms team • Feedback from teams • The Brand Comms team were not providing enough support to help you achieve your business needs • Lack of information/transparency – unsure why the BC team could fulfil some requests but not others • A lack of flexibility in the team • No training or other resources that would allow you to create your own branded materials without the help of the BC team. Working with the Brand Comms Team – a new approach

6. Working with the Brand Comms team • Challenges for us • Not enough resources to support all of the requests coming in from around the organisation • As a result, materials were being created by teams which were poorly designed/written – generally off brand/message • Some requests coming into the team were not well planned or thought out – lots of last minute requests with no clear brief • As a result of busy workload there was little time to work closely with teams in NHQ and the regions to develop their knowledge of brand. Working with the Brand Comms Team – a new approach

7. Working with the Brand Comms team • Consequences • Teams felt unsupported (especially in regions) • Ill-feeling towards the brand team • Materials were produced without our involvement which were off message/brand • Lots of last minute requests putting pressure on the BC team Working with the Brand Comms Team – a new approach

8. Working with the Brand Comms team • Aims of this work • To develop and protect the SJA brand • To work more efficiently and effectively with all directorates and regions across the organisation • To have a consistent and coordinated approach to producing branded collateral • To better manage workloads and complete all jobs to the highest standards • To provide clearer guidance and better support to staff across the organisation. Working with the Brand Comms Team – a new approach

9. Working with the Brand Comms team • SolutionsHow are we going to achieve this? Working with the Brand Comms Team – a new approach

10. Working with the Brand Comms team • #1: Briefing forms • Essential! For both of us. • Don’t be lazy. • Approval – a bit more red tape, but for a good reason! Working with the Brand Comms Team – a new approach

11. Working with the Brand Comms team • #2: ‘What is it that you actually do?’ • A bit of writing • A bit of graphic design • A bit of video • A bit of photography • Lots more - case studies, corporate identity checking, training, resources • For print, for web, for social. Working with the Brand Comms Team – a new approach

12. Working with the Brand Comms team • #3: We have limits • Previously – there’s no limit • Now – there is a limit • Why do we need a limit? • How does this affect you? • Flexibility • Regions. Working with the Brand Comms Team – a new approach

13. Working with the Brand Comms team • #3: How long will things take • More time than you might expect! • Big project – align with budgets • Small project – more ad-hoc, but does not mean zero planning/notice. • ‘Why do things take so long?’ Working with the Brand Comms Team – a new approach

14. Working with the Brand Comms team • #3: How long will things take • This is a general guide on how much notice should be given and how long certain types of job will take. • All times are approximations and turnaround times are dependent on other work going on at the time. Working with the Brand Comms Team – a new approach

15. Working with the Brand Comms team • #4: Sign off • Very important! • Two stages • Initial sign off • Approval – three chances • Final sign off • Cost and time implications. Working with the Brand Comms Team – a new approach

16. Working with the Brand Comms team • #5: We need to up our game as well • Workshops • Drop-in sessions • What about the regions? • The brand resource site • The Portal! Working with the Brand Comms Team – a new approach

17. Working with the Brand Comms team • Summary Working with the Brand Comms Team – a new approach

18. Working with the Brand Comms team • Summary • Teams must complete and submit a briefing form • We provide clear guidance on how we work and what we work on • There is a limit to the amount of work we take on every month • Every team is guaranteed a fair amount of time and resource each month allowing them to coordinate and prioritise their own work • Teams should plan work in appropriately by giving appropriate notice and we will commit to turning around jobs within a certain time • Sign off is required at two stages of production • We now provide additional resourcesand support in the form of inductions, workshops and the Branded Materials Portal. Working with the Brand Comms Team – a new approach

19. Working with the Brand Comms team • What this means for you • Your team has a dedicated amount of time throughout the year • Transparency – you are able to see what other projects we are working on and how busy we are • We have the ability to be flexible • You can now prioritise which jobs we take on and when • Work will be completed to a higher standard • More support from us with the introduction of inductions and workshops • Additional resources, such as Branded Materials Portal and Connect resource site. Working with the Brand Comms Team – a new approach

20. Working with the Brand Comms team • What next? • May - July:Roll out across the regions • May: Quarterly planning meetings with national leads begin • July-Dec: Roll out of workshops in NHQ • July: Portal is updated every quarter with new materials • July: Teams submit plans for 2016 in line with budgets • December: Annual plan for 2016 is populated with large-scale jobs when budgets are approved. Working with the Brand Comms Team – a new approach