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Citizen Based Monitoring Pilot

This presentation provides an overview of the policy commitment to citizen-based monitoring, thematic areas of DPME's CBM program, review of piloting citizen-based monitoring, emerging findings, and plans for expanding the pilot over the next 12 months.

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Citizen Based Monitoring Pilot

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  1. Citizen Based Monitoring Pilot Presentation to the Portfolio Committee on Public Service and Administration 24 February 2015

  2. Overview • Overview of policy commitment to citizen-based monitoring • Thematic areas of DPME’s CBM programme • Review of piloting citizen-based monitoring • Emerging findings from citizen-based monitoring • Expanding pilot over next 12 months

  3. August 2013, Cabinet approves: • The framework for citizen-based monitoring entitled: Framework for Strengthening Citizen-Government Partnerships for Monitoring Frontline Service Delivery • That government departments involved in service delivery to the public adjust their m&e frameworks to include mechanisms for incorporating the views and experiences of citizens on service delivery • That an annual progress report is submitted to Cabinet on the piloting of citizen-based monitoring

  4. Framework Definition of CBM Citizen-Based Monitoring (CBM) is defined in the approved Framework as “an approach to monitoring government performance that focuses on the experiences of ordinary citizens in order to strengthen public accountability and drive service delivery improvements. It requires citizens to be active participants in shaping what is monitored, how the monitoring is done and what interpretations and actions are derived from the data.”

  5. Thematic areas for DPME capacity and knowledge support to government depts.

  6. Timeline for Pilot

  7. CBM Model at Phase 2

  8. Types of data • 12,000 citizen interviews conducted in first two phases (18 facilities in five communities) • Reports produced for each participating facility • Data includes question: “What improvement would you most like to see at X facility?” • Indepth engagement (root cause analysis) with management, staff and community reps – gives valuable insight and responses to service delivery blockages – both specific and systemic • E.g EMS communication system not functioning in Dr Kenneth Kaunda • Maintenance of police vehicles

  9. Example of survey questions and reporting used in Phase 2

  10. Comparing Official and Community Views Community: SAPS:

  11. Analysis of open comments for Temba SAPS

  12. Slide show of Phase 2 activities

  13. Planned activities to Sept 2015 • Phase 3 in WC, EC, MP, NC • Automate report generation • Exploration with Cogta on CWP and CBM • Evaluation of pilot • Five year strategy.

  14. Thank you

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