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Mobile Location Services 2004 Amsterdam, 26 May 2004

This document discusses the introduction of location-enhanced emergency communications (E112). It highlights the importance of accurate location information for emergency services and the challenges faced in managing emergency calls. The benefits of implementing location-enhanced 112 are outlined, along with the current status and future steps. This document is relevant for public safety communications officials and stakeholders involved in emergency services.

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Mobile Location Services 2004 Amsterdam, 26 May 2004

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  1. Mobile Location Services 2004Amsterdam, 26 May 2004 Remarks on the introduction of location enhanced emergency communications (E112) Leo Koolen European Commission DG Information Society

  2. Europeans travel for leisure ... EU holiday-makers within the EU (mio) Total = 85,7 million

  3. ~ 185 Million emergency calls/year(~80 Million calls being "real" calls) 50% – 90% false calls (except 1 Member State at 11%) 44% – 67% mobile calls (~40 Million "real" mobile calls) 12% – 97% calls to ‘112’ (statistics available only for 5 Member States) EU15 emergency call profile (extrapolation)

  4. Importance of location informationfor emergency services • The percentage of fixed emergency calls with no sufficient location information is between 1 – 5% (10% for 1 Member State) • The situation for mobile calls is a lot worse: • Emergency services unable to send a response for ~6% of mobile calls due to the lack of location information (annually ~2.4 Million calls; conservative figure provided ~1 Million calls) • Location information provided by the caller is later found to be inaccurate for ~ 9% of mobile calls, such leading to considerable loss of time (~3.6 Million calls)

  5. Conclusion • Big problems with managing emergency calls, relating to high GSM penetration, and problems increasing... • Lack of location information causes traumas both with victims and emergency services staff • Study results indicate that high benefits may be achieved from enhancing 112 with location: for society, users and emergency services http://europa.eu.int/information_society/topics/telecoms/regulatory/studies/documents/helios_final_report.pdf • Investment in location-enhanced 112 is becoming priority issue and scores high on cost/benefit

  6. Benefits of location information

  7. Location enhanced 112 • EU Directive passed in April 2002; applied from 25 July 2003 http://europa.eu.int/information_society/topics/ecomm/useful_information/library/legislation/index_en.htm#dir_2002_22_ec Universal Service Directive Art 26.3 • Commission Recommendation adopted on 25 July 2003 • Member States to draw up rules • Privacy override • Location push and pull • Common interface, common datagrams • Adaptable to future needs http://europa.eu.int/information_society/topics/ecomm/useful_information/library/recomm_guidelines/index_en.htm

  8. Status quo • Several Member States appointed project manager and assess budgetary and organisational implications • Telecom operator response weak but under legal obligation • ERTICO/ACEA study e-calls from cars; emergency services reluctant; no business case • New technologies emerging (VoIP, SMS, others)

  9. Emergency services arrived at cross roads • E112 important first step on the path to modernisation and general overhaul • Breaking new grounds for information dissemination, processing and analysis • New responsibilities will require new organisational skills; new procedures; new judgements; new equipment

  10. Changing environment poses new challenges • global security environment • globalisation of technology and industry • internationalisation of society (GSM) • Information Society poses complex environment

  11. Forum for public safety communications officials • to structure regular dialogue and exchange views and ideas • to discuss common issues and problems • to share information and devise common objectives and requirements • to seek interoperable solutions • to exploit scale-economies • to speak with one voice in global fora

  12. Issues • Multilingual service • Common IF E112 • Comm impaired people • Design handsets • Link e-safety • Location info private nets • Link VoIP, SMS, new concepts • Satellite phones • Alert broadcast • Critical Information Infrastructure Protection • Future concepts including hybrid networks • Research • http://europa.eu.int/comm/research/security/news/article_657_en.html • Spectrum / Public Protection and Disaster Relief • Common requirements for PSAPs • PSAP information management and abstraction • Training and accreditation of staff

  13. Next steps • Set common requirements • Study support • Monitor and report • Mobilise political debate • Communications plan • Inauguration

  14. For further information Leo.Koolen@cec.eu.int +32 2 2968637 www.telematica.de/cgalies

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