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ACME CADSOFT 30 day network review by FineNet Managed Services

In the last 30 days, FineNet Managed Services received 235 alarms, with daily occurrences of 8 alarms. This review highlights the failures, affected users, and resolutions time for servers, exchange, and miscellaneous issues. Additionally, it discusses a WAN monitoring incident and the resolution achieved with MCI, including a fee waiver.

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ACME CADSOFT 30 day network review by FineNet Managed Services

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  1. ACME CADSOFT 30 day network reviewby FineNet Managed Services

  2. In the last 30 days we received • 235 alarms (i.e. 8 every day) • Desktops – 4 every day • Servers – 2 every day • Exchange – one every day • Misc – one every day • 25 SMS – means critical network failure

  3. Failures • Servers failed 8 times • Every time it takes up to 20 minutes to fix the issue • Exchange failed twice • 80 users affected if exchange fails • 30 mins required to fix exchange • File server failed once due to low disc space • No body (other than us) was aware of this for at least 4 days

  4. WAN monitoring • 12th Sep – 2Mbps Internet uplink was down from 11pm-5AM the next day • Filed a complaint with MCI and also got a full one month fee waiver for this outage • Fee waiver worth $2500 for the month of Sep

  5. Thanks!FineNet Managed Services

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