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DQA(Policy) Initiatives & DQAFF New Ways of working

DQA(Policy) Initiatives & DQAFF New Ways of working. Kevin Thomas Andy Caine . Background 1. Defence Acquisition Change Programme (DACP) & Defence Industrial Strategy (DIS) Creation of DE & S – Through life organisation. Change of relationship with industry.

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DQA(Policy) Initiatives & DQAFF New Ways of working

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  1. DQA(Policy) Initiatives & DQAFF New Ways of working Kevin Thomas Andy Caine

  2. Background 1. • Defence Acquisition Change Programme (DACP) & Defence Industrial Strategy (DIS) • Creation of DE & S – Through life organisation. • Change of relationship with industry. • Greater emphasis on partnering. • Reinforcing industry’s responsibility for Quality.

  3. Background 2. • Continuing downward pressure on QA numbers in UK MoD • In 1970s – 15 000 • In mid 80s – 1 500 • Today – 300 and decreasing

  4. Current Structure of QA in UK MoD • QA Policy – Providing framework of QA Policy and contractual standards (16) • GQARs – Risk based QA surveillance (200) • Project QA staff – Task GQARs (75)

  5. Impact of Reductions • Less Product Verification by GQARs • Risk based surveillance – no risk – no GQA (reflected in AQAP 2070) • Changes in policy – reinforce emphasis on the Supplier to provide Quality product

  6. Current main QA policies • Known contractor – known capability – 3rd Party Certification. • Taut contract – Contract QA conditions (AQAP) • Risk mitigation – GQARs tasked

  7. Problems with current policies • 3rd Party Certification not effective – does not ensure quality product. • Taut contract – can only get this if Project Staff are competent (They are often not). • Risk Mitigation – Fewer GQARs.

  8. Improvement Initiatives – 3PC Improvements • Training of 3rd Party Certification assessors in Defence/MoD contract requirements. • Improving MoD complaints procedure. • MoD input into 3rd Party Certification Planning Phase at Suppliers. • Reviewing Guidance on ‘Timings’ of assessments. (All aimed at giving more confidence in the Quality of delivered product).

  9. Improvement Initiatives – Competence of QA Staff • New Competence Set. • Improved Training Courses with tests. • Close ties with professional bodies. • Licensing of Staff.

  10. Improvement Initiatives – Partnering with Industry • Industry involved in: • Reviewing and agreeing Policy. • Reviewing and agreeing QA Contractual conditions. • Partnered Audits. • Alliancing.

  11. Improvement Initiatives – Further Considerations • Reviewing GQAR involvement in clearance of aircraft for flight. • Agreeing metrics for measuring Quality. • Measuring performance of Suppliers. • Measuring performance of MoD teams.

  12. Government Quality Assurance Representative (GQAR) New Ways of working

  13. DQA Options Review Phase 1 – GQA provided in-house or contracted Phase 2 – New Ways of Working2 aspirations (a) Further drive towards contractors accepting responsibility for their contractual obligations. (b) The provision of expert QA advice, guidance and assistance to MoD Integrated Project Teams (IPTs).

  14. New Ways of Working Objectives (1) • Focus GQAR resource on Key Suppliers and major programmes. • Develop Supplier Relationships by adopting 21st Supply Chain (SC21) Relationship Measurement Matrix. • Adopt a Process Capability approach to Surveillance. Shift traditional Quality Assurance Surveillance to engagement at key process and at higher management levels to influence improvement. • Develop performance metrics to facilitate progressive reduction of surveillance at trusted suppliers e.g. gold standard.

  15. New Ways of Working Objectives (2) • Pursue Through Life Management related surveillance in an attempt to de-risk projects at earlier stages. • Proactive engagement with IPTs earlier in acquisition phases to provide expert advice and guidance. • Increase use of In Depth Audit to improve supplier performance.

  16. Customer RMP Risk Task Review Planning QAS Reporting Supplier RKB QAS “As Is”

  17. Customer Key Supplier QAS Reports DSR QAS- Non Key Sup’r Accept NATO/OGD QAS 3PC Planning Risk Task Review Reject Supplier Toolset needed to meet customer requirements and maintain corporate knowledge Approx 134:- Pre-Contract Award Evaluation- Traditional Risk Based Surveillance- Process Capability Assessment- In Depth Audit- Product Verification Approx 500:Minimise QAS planning. - Key Supplier Review.- SBAC SC21 initiative Engagement at DE&S Cluster Level. - Supplier Relationship modelling.- IPT Relationship modelling.- Supplier performance. - LFE- Supplier Performance e.g. Gold standard. QAS “To Be” QAS early in acquisition cycle

  18. Questions?

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