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Telephone Training A2: Communication Packages for Business English in Simplified Language

Learn telephone skills such as call forwarding, spelling, managing calls, exchanging information, and closing a call. Practice polite dialogue and improve your English communication.

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Telephone Training A2: Communication Packages for Business English in Simplified Language

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  1. Telephone Training A2 http://commpakt.comcomm:pakt communication packages for Business English training

  2. In simplified language, • I can forward telephone calls • I can spell names / codes / addresses etc. • I can pass on information about time and numbers • I can manage simple telephoning actions such as identifying self • I can specifying the person I want to talk to • I can exchanging basic information and close a call

  3. Read the dialogue and make it polite (friendlier) Receptionist Caller 1. ABC Ltd. What do you want? 2. I want to speak to Ms Williams 3. Not there. Message 4. I‘m Ann Jones. Please call me 5. Didn‘t understand. Please spell 6. A-N-N new word J-O-N-E-S 7. Ok I give message 8. Thanks. Goodbye 9. Goodbye

  4. What is important to remember when telephoning?

  5. Easy as ABC? • What‘s your email address?

  6. Take a message

  7. Listen to the dialogue and answer the questions Who is calling? Who does she/he want to speak to? Does he/she get through? If not, why not? What will happen next?

  8. Listen again and complete the sentences 1. Micah Information Systems. Sylvia _____________. 2. _______________ Mr Seide is in a meeting. 3. Could you ask him to ___________ me _________? 4. ________ Mr Seide __________ your number? 5. You‘re ____________. Bye now.

  9. Match the sentences 1-5 with the correct response a-e.

  10. Language Note 1. To talk about your interests use like + ing. I like playing tennis. He like watching fooball on TV. 2. To talk about what you want to do & make invitations use would like to + verb I‘d like to (I would like) to go to the cinema. Would your colleague like to come with us to lunch?

  11. Language practice in pairs: 1. Ask your partner if he/she likes coffee 2. Offer your partner a cup of coffee 3. Ask your partner if he/she likes Johnny Depp 4. Ask your partner to see a film with Johnny Depp

  12. Read the dialogue and make it polite (friendlier) Receptionist Caller 1. ABC Ltd. What do you want? 2. I want to speak to Ms Williams 3. Not there. Message 4. I‘m Ann Jones. Please call me 5. Didn‘t understand. Please spell 6. A-N-N new word J-O-N-E-S 7. Ok I give message 8. Thanks. Goodbye 9. Goodbye

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