RMSAM TM Primer

1. RMSAMTM Primer

2. What is RMSAMTM? • HIROC’s Risk Management Self-Appraisal Modules • A practical web based interactive risk management self-appraisal tool offering organizations the opportunity to identify risk areas requiring action and to prioritize action plans over a four-year period • Emphasizes a proactive approach to the identification and management of diverse risk exposures, with the added benefit of individual and team learning

3. …What is RMSAMTM cont’d • Focuses on preventable issues • RMSAMTM is not a questionnaire, it is a self-appraisal process requiring organization-wide participation through teams

4. The Administrative Modules

5. Administrative Modules • Board and Governance Module • Credentialing Module • Facilities and Engineering Module • Finance Module (clinical and non-clinical versions available) • Human Resources Module • Independent Health Professionals’ Module

6. …Administrative Modules cont’d • Management Module • Orientation Module • Reprocessing Module • Risk Management Module • Security Module (clinical and non-clinical versions available)

7. The Clinical Specialist Modules

8. Clinical Specialist Modules • Clinical Practice Leadership Module • Diagnostic Imaging Module • Emergency Medicine Module • Infant and Pediatric Module • Infection Prevention and Control Module – I • Infection Prevention and Control Module – II (for long term/chronic care/homes for the aged facilities)

9. …Clinical Specialist Modules cont’d • Laboratory Services Module • Long Term Care Module • Maternal-Newborn Module • Mental Health Module • Pharmacy Module • Point of Care Module

10. …Clinical Specialist Modules cont’d • Radiation Therapy Module • Surgical Module

11. Midwife Modules andRegulatory Body Modules • Details available upon request

12. The Modules’ Content • Based on an analysis of 22 years of claims reported to HIROC, supported by case law, leading practices, literature and research • Reflects preventable and costly issues that gave rise to incidents and claims reported by Canadian healthcare organizations

13. …Modules’ Content cont’d • Critiqued by internal and external experts (health, legal, insurance, risk, patient safety, etc.) • Updated frequently to reflect the evolving healthcare environment

14. The Four Year RMSAMTM Cycle

15. Submission to HIROC Due Dates Due 6 months from the date your organization is granted access Due 12months later Due 12months later Due 12months later

16. Resources Required • RMSAM™ requires organization-wide participation through teams • RMSAM™ follows a four-year cycle whereby in years two, three and four organizations submit status updates in relation to planned actions arising out of their self-appraisal

17. …Resources Required cont’d • The process may be resource intensive for some organizations, particularly during Year One • Therefore, Senior Management and Board commitment is strongly recommended • Consider developing completion schedules/timelines incorporating realistic due dates and allowances for unforeseen circumstances • Confirm the schedule/timeline with Senior Management and area leadership

18. …Resources Required cont’d • How long will it take the Coordinator, Reviewers and Teams to complete their assigned roles? • It will vary depending on factors such as the size of the organization, number of sites/teams participating, number of Modules, number of ‘no’ and ‘partial’ answers, etc.

19. RMSAMTM Instructional Videos • Developed to facilitate the training of RMSAMTM Coordinators, Teams and Reviewers • Enables users to watch step-by-step instructional videos as their schedule allows and as many times as needed • Available on HIROC’s website - http://www.hiroc.com/rmsam_instructions.asp

20. Benefits of Participating • Reduction in incidents and claims • Increased patient, staff and organization safety • Reduction in healthcare costs • Assists with risk mapping, priority setting and budget preparation

21. …Benefits of Participating cont’d • Assists and complements internal and external assessments, accreditations, risk management, quality and patient safety initiatives • Recognized as “effective tool that focuses on reducing preventable risks through organization-wide participation in their identification, assessment, and management” by Accreditation Canada http://www.hiroc.com/rmsam_accreditation.asp

22. …Benefits of Participating cont’d • Provides a foundation for organizations establishing risk management and patient safety programs • Increases organization-wide awareness of diverse risk and patient safety issues (clinical, management, governance, property, equipment, etc.) • Encourages multidisciplinary collaboration in the development of action plans in response to identified gaps

23. …Benefits of Participating cont’d • Encourages a proactive, risk savvy approach to planning and decision making • Assists in gauging organization-wide awareness and compliance • Provides meaningful findings and statistical reports that can be shared with staff, program/area leadership, Senior Management and the Board

24. Summary HIROC believes if an organization can respond honestly to the challenge-based questions posed in RMSAMTM, adverse incidents and claims will be reduced or minimized, thereby decreasing healthcare costs and improving the overall safety of patients/clients/residents and the organization as a whole

25. Who Is Using RMSAMTM? • 70+ organizations in BC, AB, SK, MB, ON, NS and NL including: • Community Care Access Centres • Home care agencies • Accredited teaching facilities • Health Regions and Authorities • Rural and community hospitals • Tertiary paediatric and mental facilities • Rehabilitation facilities • Long term care facilities • Medical regulatory authorities • Midwives

26. Interested in Accessing RMSAMTM ? • Submit the RMSAMTM application form http://www.hiroc.com/rmsam/ • A remote demonstration of the tool is available upon request • If you have questions regarding RMSAMTM, please send them to rmsam@hiroc.com