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Good practice in DFG delivery: what works well

Gill Lawson Service Development Manger. Ken WrightsonHIA Team Manager. Background to Sunderland HIA. In-house HIA established in November 2006Reconfiguration of existing servicesOne stop shop that enables vulnerable people to access a range of services.HIA model enhances the service offered for

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Good practice in DFG delivery: what works well

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    1. Good practice in DFG delivery: what works well Facilitator: Francis Philippa

    2. Gill Lawson Service Development Manger Ken Wrightson HIA Team Manager

    3. Background to Sunderland HIA In-house HIA established in November 2006 Reconfiguration of existing services One stop shop that enables vulnerable people to access a range of services. HIA model enhances the service offered for DFG’s by providing a holistic approach Winner of Foundations ‘Excellence in the Delivery of Adaptations’ category 2009 Future links to be developed with Telecare and Community Equipment Service.

    4. Demand for adaptations

    5. Dealing with demand – making the money go further Fixed Mechanical Equipment (FME) Contracts in place for provision of straight and curved tracked stairlifts, ceiling tracking hoists and vertical lifts Economies of Scale Recycling of FME Storage of FME Warranties FME assessment room in the Independent Living Centre Improved service for customers

    6. Accredited Contractors List of accredited contractors Good working relationships with local contractors Clear specification Pre priced tenders Quality of work and customer care Project management service

    7. Partnership arrangements with RSL’s 20% contribution from majority of RSL’s Repair and Maintenance of FME Responsibility for minor alterations 7 day service standard for return of landlords agreement Agreement to pay for cost of works above grant limit

    8. Close working relationships with the OT service HIA and Occupational Therapy Service both sit within the Health, Housing and Adult Services Directorate Co-located within the Independent Living Centre Joint working to achieve best option for the customer Whole systems approach to evaluating business processes Contribute to the ‘Statement of Purpose’

    9. Other good practice Environmental survey in all cases of DFG Opportunities for customers to enhance their scheme or use direct payments where equipment has been prescribed Procedure in place for securing funding under CSDP where customers do not qualify for DFG Discretionary assistance Charges on works above Ł5000 and use of loans for works on owner occupied properties above the grant limit

    10. Contact details Gill Lawson – gill.lawson@sunderland.gov.uk 0191 566 1469 Ken Wrightson – kenneth.wrightson@sunderland.gov.uk 0191 566 1458

    11. Good practice in DFG delivery: what works well Facilitator: Francis Philippa

    12. Steve Kidwell Coordinator for Housing Renewal & Regeneration Neath Port Talbot County Borough Council

    14. Systems Thinking ~ Method

    15. The Model for “Check”

    16. Customer Experience

    17. Proper “Purpose”

    20. System Conditions

    21. A Typical Example?

    25. Social Care Services -Data

    27. Old Management Principles

    28. New Management Principles

    29. DFG Redesign Experimentation

    31. Outcomes of Redesign

    34. Measures

    38. Thank You

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