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May 14, 2013

Presented to Advocis. Presented by: Breanne Mounter, CHS, BA ( Hons .), Business Development Manager. May 14, 2013. "My doctor said cancer. I heard nothing else." . "My doctor said cancer. I heard nothing else." . Health Care Challenges in Canada.

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May 14, 2013

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  1. Presented to Advocis Presented by: Breanne Mounter, CHS, BA (Hons.), Business Development Manager May 14, 2013

  2. "My doctor said cancer. I heard nothing else." "My doctor said cancer. I heard nothing else."

  3. Health Care Challenges in Canada • 10-15% of patients are misdiagnosed (Globe & Mail, February 2012) • Many patients don’t get a second opinion due to lengthy wait times • 33% of oncology second opinions differ from first opinions; 50% of these resulted in major changes in therapy or prognosis (Canadian Medical Association Journal, August 2012) • Costs associated with absence due to illness are 2-3x more than costs associated with drug claims (Conference Board of Canada, June 2012)

  4. About Best Doctors • Founded in 1989 by Harvard Medical School professors • In Canada since 1998 • Serve 5 million Canadians • Covers 30 million globally in 70 countries • Global network of 53,000 peer nominated specialists • Innovation 2012 International Business Awards Most innovative company of the year for Canada and the U.S.

  5. Selected Clients

  6. InterConsultation™ Best Doctors 360°™ FindBestDoc™ FindBestCare® Best Doctors Core Services

  7. InterConsultation™

  8. Best Doctors 360°™ • A healthcare navigation tool • For a wide range of heath concerns, not only for a serious illness or medical concern • Provides: • Help understanding the members’ medical condition • Help navigating the health care system • Customized health coaching and support

  9. FindBestDoc™ & FindBestCare® FindBestDoc Best Doctors will conduct a customized search of top-rated Canadian specialists who are best qualified to meet the members’ specific medical needs and geographic preference. FindBestCare When an expert physician or top care facility is needed outside of Canada, Best Doctors will find one best suited to the members’ needs.

  10. New Products

  11. Small Business Solution • Target: 10 – 300 lives • Services Include • InterConsultation™ • Best Doctors 360°™ • FindBestCare® • FindBestDoc™ • Ask the Expert • Medical Records eSummary • Price per member per month: $4 • Includes 20% commissions

  12. Value-Added Services for Small Businesses Medical Records eSummary • Medical records are stored securely and conveniently on a USB flash drive • Includes Health Alert summary whereby experts review records and bring medical concerns to the member’s attention Ask the Expert • For any health-related question, the member will receive a written answer from an expert physician via email within 5 days.

  13. MRI & CT Wait Times in Canada Provincial Wait Times (as of August, 2012)

  14. Elite Diagnostic Imaging Services (EDIS) • Immediate access to diagnostic testing including MRIs and CT scans • Appointment made within 3 business days • Radiologist report within 48 hours • The full suite of Best Doctors core services included • Target: 10 employees + • Price: $15 pmpm. Includes 20% commission

  15. Reasons People Call NO DIAGNOSIS SYMPTOMS NOT IMPROVING DON’T UNDERSTAND DIAGNOSIS 4% 7% SKEPTICAL OF THEIR DOCTOR’S RECOMMENDATION 10% 35% QUESTIONING NEED FOR SURGERY 20% 24% NEED HELP DECIDING ON TREATMENT

  16. Conditions We Treat 18.5% NEUROLOGY & NEURO SURGERY 6.4% 9.9% SKIN, EYE, EAR, NOSE & THROAT 4.0% CARDIOVASCULAR & PULMONARY DISEASE ENDOCRINOLOGY 4.5% 7.8% NEPHROLOGY & UROLOGY 4.9% GASTROENTEROLOGY GYNECOLOGY & OBSTETRICS 24% ONCOLOGY & HEMATOLOGY 16% ORTHOPEDICS & RHEUMATOLOGY

  17. Best Doctors Results Measurable Results The results are impressive: • 28% of the time, a diagnosis is changed or clarified • Treatment is modified 50% of the time • Our Member Satisfaction Surveys show overall member satisfaction at 97%.

  18. Best Doctors Helps Your Organization: • Retain top talent • Be an employer of choice • Reduce absenteeism • Impact short and long-term disability costs

  19. Initiate a case Chat live online Track your case progress Member Portal (2013)

  20. Innovative platform fostering collaboration Enables clinical consultation with Best Doctors physician experts Enables treating physicians to post cases and initiate services for patients Allows sharing/ viewing of diagnostic images Physician Engagement Platform (2013)

  21. Website Collateral Banner Ads E-Mail Communications Member Newsletter Member Connect Web Portal Member Engagement Communications We can provide standard marketing materials or support client-specific channels and approaches • Electronic • Print Welcome Package Membership Cards Fridge Magnets Desk Calendar Member Newsletter

  22. Our Members "Everyone in Canada should be lucky enough, like me, to have this incredible service as a company benefit.” David Silbernagel, Moosomin, SK

  23. Thank you! Questions?

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