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Networking Event – Skills for Work Retailing – March 2013

Networking Event – Skills for Work Retailing – March 2013. Christine Keenan – SQA William Morrison - External Verifier John Schmidt & Corrie Boyd - Currie Community High School/St Margaret’s Academy Anne McKay & Gill Rough – Dundee College. Purpose of the day.

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Networking Event – Skills for Work Retailing – March 2013

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  1. Networking Event – Skills for Work Retailing – March 2013 • Christine Keenan – SQA • William Morrison - External Verifier • John Schmidt & Corrie Boyd - Currie Community High School/St Margaret’s Academy • Anne McKay & Gill Rough – Dundee College

  2. Purpose of the day • Opportunity to share implementation experience • Networking • Current Developments • Feedback

  3. Update and Changes? • National Certificate in Retailing – August 2012 • Includes SfW retailing course & NPA in Enterprise and Employability • Cfe • Course code - From August 2013 • C249 75 Will allow certificates to show “National 5”

  4. National Certificate in Retailing – 12 credits at SCQF 5 • Mandatory comprises SfW course units+ • Marketing • Stock handling • Selling Skills • Further 5 credits from options http://www.sqa.org.uk/sqa/files_ccc/NC_Retailing_GF6T45.pdf

  5. Other developments • Now offer 22 QCF qualifications in the rest of the UK • Retail Skills • Retail Knowledge (online assessment) • HND Retail Management – Offered in Turkey • SSC developments • People 1st – Hospitality, Travel, Tourism, Leisure, Passenger Transport, Retail

  6. Feedback from Survey Monkey • Broadly positive • Some content issues?

  7. Welcome Skills for Work Retailing External Verifer Perspective on Skills for Work Retailing

  8. EV Role • Support and advice to centres • Checking centre assessment decisions against qualification standards • Monitoring of centres’ internal quality assurance processes • Provide feedback to support continuous development • Agree a course of action when requirements have not been met

  9. Internal Verification SQA’s approval guidance for Skills for Work approval states: • For approval to offer specific qualifications SQA must be sure that you have • made provision for the following in respect of the qualifications • that you will be delivering: • staff with appropriate experience/qualifications  • equipment/resources • accommodation • learning materials • assessment materials • internal systems to meet SQA's quality requirements

  10. AimsThe information contained in the following slides should enable you to: • Recognise where the internal verifiers’ role naturally matches the External Verification requirements for Skills for Work Retailing • Identify the elements that make up Internal Verification and how you can apply within your centre • Identify the procedures you require to implement to comply with External Verification requirements for Skills for Work Retailing

  11. Skills for Work Retailing • Skills for Work qualifications are entirely internally assessed (no external assessment component) • Product related evidence may be limited – the majority of evidence is likely to be process related

  12. Principles of AssessmentVARCS Assessment practice must meet VARCS requirements; Valid – assessment method must be appropriate to what is being assessed Authentic – evidence must be the candidate’s own work Reliable – assessment method must be able to produce the same result when used by different assessors Current – evidence must be up to date and reflect current practice Sufficient – assessment methods must produce evidnece which is sufficient to cover unit/qualification requirements

  13. Internal Verification – 3 stages

  14. Skills for Work Retailing - Standardisation Standardisation ensures consistency of assessment practice and decisions Standardisation activities should cover the following; • Use of checklists • Model questions and answers • Discussions about assessing • Cross assessing • Observation of assessments • Banks of materials

  15. Internal Verification of Skills for Work Qualifications Robust Internal Verification ensures that: • Internal verification processes are evident • Appropriate assessment records are being maintained • Required evidence of assessment is retained for external verification

  16. Skills for Work – Internal Verifiers Internal verifiers should hold or have access to the following information: • Roles and responsibilities of internal verifiers and assessors • Centre procedures including internal verification policy/procedures and sampling plan • List of teachers/assessors and their active qualifications • Current unit specifications • Verified instruments of assessment • Internal recording documents • Records of internal verification activity • Records of external verification activity

  17. Evidence Required for External Verification • Candidate evidence • Reviews of candidate progress • Assessment decisions • Marking schemes, where appropriate • Records of achievement • Standardised assessment material • Records of internal verification including records of meetings

  18. The IV Role and Key Principles of Internal Verification (before, during and after assessment) Internal Verifier has responsibility for ensuring effective implementation of the centre’s quality assurance processes

  19. Internal Verification Documents • Internal Verification Plan – to plan how you will support your assessors/tutors, i.e., Internal Verification and Standardisation • Internal Verification Records – to record your Internal Verification decisions and any action/development points • Minutes from Standardisation meetings – to ensure consistency is being achieved within your centre • Continuous Professional Development (CPD) records for all involved - CPD should relate to Retailing related activities Note: IV meetings and Standardisation activities can be combined

  20. Retail Network Event John Schmidt Currie Community High School

  21. My Background … • Diploma in Business Management • Ran my own fast food store • Certificate II in Retail Operations • Certificate IV in Assessment & Workplace Training • Taught Retail in Australia • Taught in 2 schools in Scotland (Inveralmond & Craigmount) • Involved in the Games pilot with SQA (along with Corrie)

  22. Features/Units … • Working in retail • Storing, Replenishing & Displaying Stock • Satisfying Customer Needs • Planning & Implementing an Event

  23. Working in Retail … • Split into three categories: • Theory (research) • Employability Skills activities • Interviews

  24. Sample Employability Activity

  25. Important Points … • If someone did not show for an interview what would you do/expect? • Industry would say ‘no way’ if no contact made • Position we took: • For group interview we asked if group suffered if person was late • For individual interview if we were advised we rescheduled, if not contact not completed • Implication: no pass for this unit of work

  26. Storing, Replenishing & Displaying Stock … • Split into three categories: • Risk Assessment • Legislation • Merchandising

  27. Completed during work placement

  28. Work Placement … • Ideally, 2 weeks to learn and demonstrate skills • Problem is that young people taking 3 Highers wanted to do course, but could not do work placement • If young person has a part-time job, I have used this to show skills demonstrated

  29. Satisfying Customer Needs … • Split into three categories: • Role Plays (complaints and service) • Legislation • Product Knowledge

  30. Other Activities … • SQA Game (Customer Service) • Site visits to perform customer service questionnaire • Examining different communication types • Recording role plays to refer too

  31. Plan & Implement an Event … • Split into two categories: • Planning the event • Implementing the event

  32. Work in Retail (Interviews) No show at event Group interview (we asked if lateness impacted on task) Individual interview (if not contact fail) If medical, etc previous event can count (as long as under same conditions) Difficulties/Solutions …

  33. What can you take … • You can take: • A copy of an employability activity • List of resources (available in pack) • Course outline for (S3/4 & S5/6)

  34. Contact Details … • john.schmidt@currie.edin.sch.uk

  35. Skills For WorkRetailing Concept grew out of “A Curriculum for Excellence” 2004 Dundee College

  36. Course Overview • Working in Retail • Storing, Replenishing and Displaying Stock • Satisfying Customer Needs • Planning and Implementing an Event

  37. How could you have your own shop? • “Pop – up – shop” • Concept would come from learners • Likely to be second hand • Ask your local shopping centre for space • Ask your school for space • Trading period

  38. Skills for Work – Supporting Curriculum for Excellence • Literacy • Numeracy • Health and Wellbeing • Employability, Enterprise and Citizenship • Thinking Skills

  39. Literacy • Communicate orally ideas, opinions and information • Ability to understand and interpret ideas • Handling and interpreting information

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