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MOA Role Making a Practice Youth Friendly

MOA Role Making a Practice Youth Friendly. Josefa Kontogiannis Art Steinmann. MOA Role. Office planning meeting Screening Charting Making appointments Reminders Billing Supporting access to resources Supporting some of the tools e.g. KADS-6, TeFA , Dealing with Depression, SRP

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MOA Role Making a Practice Youth Friendly

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  1. MOA Role Making a Practice Youth Friendly Josefa Kontogiannis Art Steinmann

  2. MOA Role • Office planning meeting • Screening • Charting • Making appointments • Reminders • Billing • Supporting access to resources • Supporting some of the tools e.g. KADS-6, TeFA, Dealing with Depression, SRP • MOA algorithm

  3. MOA Role: Office Planning Meeting • Important first step • Determines who does what • Office team planning sheet

  4. Toolkit • Mental Health Screening Questions • Algorithms – PSP CYMH and medication • Risk Identification table • Psychotherapeutic Support (PST) • Teens Functional Assessment (TeFA) and Child Functional Assessment (CFA) • CRAFFT – Adolescent Alcohol and Substance Use Screen • Parenting Overview • Mood Enhancing Prescription (MEP) & Worry Reducing Prescription (WRP) • Clinical Global Improvement (CGI) • Tool for Assessment of Suicide Risk-Adolescent (TASR-A) • Cognitive Behavioural Interpersonal Skills (CBIS) manual • Community resources: e.g. Kelty Centre, Community Healthcare & Resource Directory (CHARD) • Collaboration & other support material

  5. That’s a lot of stuff!!!

  6. Toolkit – Disorder-specific • ADHD • Swanson, Nolan, and Pelham – IV (SNAP-IV) • Kutcher Side Effect Scale for ADHD Medication (KSES-A) • Depression • KADS-6 • Dealing with Depression (self-management) • Short Chehil-Kutcher Side Effects Scale (sCKS)Anxiety • Screen for Child Anxiety Related Disorders (SCARED) • K-GSADS-A (Kutcher Generalized Social Anxiety Disorder Scale for Adolescents)

  7. Charting Charts need important information • School name • Counselor name • Psychologist/psychiatrist name if applicable • Pharmacy phone/fax • Screening tools used • Emergency contact phone numbers • Medications • Resources accessed • Flags

  8. Making Appointments and Reminders What does a Child/Youth Mental Health Appointment look like? • How long is it? • Who is it with?, (Patient, parent, guardian, counselor) • What is your referral process? • Planning prior to the appointment • What screening tools do you need, • Who will give out the screening tools • Follow up appointments • Recall process • Reminders, to physician and to the patient

  9. Billing • Same as the Adult Mental Health • Information in your packages • RST support

  10. Supporting Tools and Algorithm

  11. Recap • Familiarize yourself with the tools • Have a planning meeting RST Support • Assistance getting started • Installation and familiarization with the Algorithm • Creation of templates and scripts • Billing information and support • Process mapping • Registry creation and recall process jo.kontogiannis@vch.ca 604-818-7815

  12. Creating a Supportive Environment • Compassionate & non-judgmental attitude • Active listening • Eye contact, verbal/non-verbal cues • Clarification • “Help me understand”… • Emotional identification • “It seems you are feeling frustrated”... • Do not jump to conclusions • You are likely to be wrong • ASK, if you don’t understand • If you don’t know the answer – admit & find out www.freedigitalphotos.net by Idea Go

  13. MOA Role Making a Practice Youth Friendly Josefa Kontogiannis Art Steinmann

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