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Right-Sizing Collections ADRP Webinar November 19, 2009

Right-Sizing Collections ADRP Webinar November 19, 2009. Paula Roberts Corporate Director, Donor Recruitment. It was the best of times, it was the worst of times…. The best of times…. Strong collections beginning Qtr4 2007 Continued into early 2008 Collected more, sold more in July 2008

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Right-Sizing Collections ADRP Webinar November 19, 2009

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  1. Right-Sizing CollectionsADRP WebinarNovember 19, 2009 Paula Roberts Corporate Director, Donor Recruitment

  2. It was the best of times, it was the worst of times…

  3. The best of times… • Strong collections beginning Qtr4 2007 • Continued into early 2008 • Collected more, sold more in July 2008 • Both collections and sales increased by more than 5% over previous year • Boy we were excited!

  4. The best of times… • Increased focus on Donor Recruitment • More tools than ever before • More training support than ever before • Money spent on Recruitment increased by 50% in five years • Deferral process revised – 2% more donors eligible • 16-year olds – 10,000 additional red cells

  5. Impact of 16 year Old Donations 1st 6 mos-1,338 2nd 6 mos- 11,557

  6. The worst of times… • Financial picture began to turn mid-year 2008 • Inventories began to grow • Increased expirations followed • Interventions began

  7. Paradigm Shift – Phase I – Qtr3 2008 • Automation was the first step • Reduce 2RBCs by blood type • Limit impact on the donor/coordinator • Small drive analysis • Drives collecting less than 12 procedures • Inefficient small drives

  8. Double Red Cell CollectionsSince June 2008

  9. A Positive Double Red Cell Collections Since June 2008

  10. % Drives Scheduled for <=12

  11. Paradigm Shift – Phase II – Qtr4 2008 Hemasphere business rules standardized • Minimum DaSH rates • Calendar lock lead times • Projection variance allowance • Blood drive lead time, set-up time, tear-down time and wrap-up time • Hiring freeze • Strong focus on limiting OT

  12. Changes to Scheduling Rules for Blood Drives • Set minimum DaSH ranges • Set block for drives booked outside minimum • Set calendar lock lead time for no less than 21 days and no more than 30 • Set warn, save as pending for changes made within lock leak time • Set projection variance default to +/- 15% • Set block for drives booked outside projection variance

  13. DASH Rate for Mobile Collections .01=$20K/month

  14. Paradigm Shift – Phase III – Qtr1 2009 • All previous actions continued • Hiring “chill” • Donor Recruitment incentive plan refocused to emphasize efficiency • Match collections with projected usage • Careful inventory management • Reduce expirations

  15. Red Cell Collections YTD 7.8% Below Budget 4.5% Below LY

  16. Red Cell Sales YTD 6.8% Below Budget 3.1% Below LY

  17. FTE Comparison 7.8 % decrease since January

  18. Decreased Promotional Spending $1.00 $0.69 3.1% decrease per dollar spent

  19. Collection/Recruitment Compensation Dollars $10.00 $9.72 2.7% decrease from budget

  20. Total Mobiles per Month

  21. Paradigm Shift – Phase IV – Qtr2 2009 • All previous actions still in effect • Official recalculation of usage targets • Official recalculation of collection goals

  22. Revised Cell Forecast Collections reduced 7% Sales reduced 5.6%

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