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Seminar on ‘Building partnerships for the future: health and public libraries working together’ : Queens' Medical Centre

Partnership work in the North East: provision of health and social care information to the public Dr Graham Walton, Janet Harrison and Suzanne Lockyer, Loughborough University.

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Seminar on ‘Building partnerships for the future: health and public libraries working together’ : Queens' Medical Centre

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  1. Partnership work in the North East: provision of health and social care information to the publicDr Graham Walton, Janet Harrison and Suzanne Lockyer, Loughborough University Seminar on ‘Building partnerships for the future: health and public libraries working together’ : Queens' Medical Centre, 16th June 2006

  2. Background • Funded by MLA North East (Formerly North East Museums Library and Archives Council (NEMLAC)) • Took place in 2005 • Focussed on public libraries, primary care trusts and social care departments • Purpose to collect good examples of health and social information provision • Produce model for co-ordinated and sustainable provision

  3. Strategic review: 1: politics and funding • Range of policies from DoH, MLA, DCMS produced environment where public will have increased access to health and social care information • Policy for all local government services to be online by 2005 impacts on public libraries and social services providers of information • Some funding has been made available specifically for joint health and social care information projects

  4. Strategic review: 2: public perception • Traditional vs. unconventional • Access: public vs. professionals • Urban vs. rural/ affluent vs. poor • Digital divide (information/ information technology literacy) • Quality

  5. Strategic review: 3: providers • Collaboration (medical libraries + other, public libraries + others, local community + others, NHS + others, academic institutions + others) • Role of the voluntary sector • Changing role of public libraries

  6. Strategic review: 4: delivery • Technology (digital interactive TV, kiosks, Internet) • Methods of delivery (libraries, Helplines, Community centres/ drop in centres, multi-purpose customer service centres

  7. Methodology • Questionnaires • Focus group • Interviews

  8. Results: summaries from responses on key issues • Current and changing roles: opportunities and barriers • Targeting health and social care information • Training • Evaluating services • Collaboration

  9. Results: examples of best practice • Electronic access • Hitting the right targets • Personal touch • Maximising professional input • Didn’t we do well?

  10. Conclusions: Barriers • Various barriers exist: • IPs lack awareness of available resources both within and between organisations • Duplication of effort and information overload by IPs • Need to raise public awareness of where to go for information • Current lack of training in people skills and dealing with queries outside profession

  11. Conclusions: Strengths • Strengths of partnership working • Maximise resources • Co-ordinated provision of information • Use of specific staff skills • Training provision between sectors • Dealing with queries outside profession

  12. Recommendations (to move to a more coherent model where good practice is spread across Region) • Develop the evidence • Provide appropriate direction and linkage for information professionals • Proactive project dissemination • Resource allocation • Take ownership and responsibility for the recommendations

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