Mobile Enterprise Content Management

1. Mobile Enterprise Content Management Ric EschenwaldGovernment Solutions Architect, FileNet Corporation

2. Agenda • Introduction to FileNet and Fujitsu • Introduce the Solution • Explain Why it’s Different • Examples • Q&A “The true value of eGovernment applications is likely to be found in streamlining internal processes” Gartner

3. Enterprise Content Management DocumentManagement Imaging WCM Collaboration ECM ElectronicForms DAM RecordsManagement VCM BPM

4. What Would Be the Impact on Your Agency if… • The most relevant, up-to-date content was immediately available? • Process steps were automated or executed by the right people at the right time? • The right systems are transparently connected and updated? They can makeBetter Decisions, Faster

5. Agenda • Introduction to FileNet and Fujitsu • Introduce the Solution • Explain Why it’s Different • Examples • Q&A “The true value of eGovernment applications is likely to be found in streamlining internal processes” Gartner

6. Government Mobility Cellular Connection Docking Station Field Packet Document Scanner FileNet Back End Mobile Worker’s ECM Resources

7. FileNet / Fujitsu Mobile Solution Architecture Work Stationwith P8 Forms Manager Docking Station Field Packet Scanner Scanner Intra Department Handheld Digital Camera Backend Legacy and Databases FileNet Enabled ECM Front Office Field – Mobile Worker FileNet Backend P8 Tablet PC with ScannerMobile Application – P8 Forms Managerand Mobile Gateway Client Inter Department Wireless GatewayMobile Application andMobile Middleware Wireless Network(802.11, 2.5G, 3G, 802.16)

8. Software & Hardware Components GPS Receiver Biometric Device Digital Camera

10. Access to Documents from FileNet ECM

11. Selecting Synchronize uploads completed work and downloads new work

13. Real-time reports Escalation management

14. What Benefits Are Desired From Mobility? • Increased field worker productivity • Higher management visibility into workforce productivity • Faster response to customer service requests - improves customer satisfaction • Improved asset and worker tracking • Increased worker collaboration and market responsiveness • Adoption of electronic-based forms to replace manual paper-based transactions • Higher worker satisfaction “The average worker wastes more than 30% each day on document-related, non-value-added tasks, regardless of industry” Gartner

15. Mobile ECM in Government Local State Federal All Legislative Packet Health Dept. Inspections Community Policing Livestock Tracking (Mad Cow) Child Welfare Border Patrol Mobile HR Fire Inspections Public Works Project Status Mental Health Casework State EPA Field Work INS Fieldwork Asset Management First Responder Data Gather GIS Field Submittal Hospital Inspections Occupational Safety Inspection Customs Intake Processing Public Utilities Fieldwork Code Inspection Probation Fieldwork DOT Fieldwork Human Svcs. Casework National Park Fieldwork Permit Inspections City Council Legislative Packet Workers Comp Enforcement Dept. Agriculture Reporting USDA Inspections Parole Probation Field Work Case Management (HHS) State Auditor Fieldwork Parole Fieldwork FHA Fieldwork

16. Mobile Social Worker Overview • Business Problem • Too much time spent on administrative tasks • Need to spend more time with every child • Business Solution • Electronic forms to replace existing paper-based forms and reduce documentation time • Remote connectivity to provide accurate and timely reports • Collaboration with coworkers and supervisors • Solution Benefits • Reduce administrative time involved with documentation • Improve worker quality of life • Increase time spent with clients (children) • Accurate, undisputable electronic record of investigation

17. Emergency First Responder Overview • Business Problem • Need immediate access to location information • Fire hydrants, sewers, electrical distribution, gas lines • Need to share incident information with commanders • Need to improve response time to life-threatening situations • Business Solution • Captures data and images related to incident – while on the scene • Remote connectivity to share critical information with commanders in real-time • Onboard device storage of critical location information • Solution Benefits • Provide real-time data to commanders to react faster • Reduce loss of life Mobile Fire and Police Mobile Paramedic

18. Health Dept. Inspection Business Problem Utilization of the Workforce Lack all the data and content in the field Business Solution Provide all relevant content in a work packet Intelligent routes content and automates what used to be a manual steel basket intensive process Solution Benefits Field Efficiency way up Integrate and share data with other investigative units

19. Summary The tools and resources that will enable you to address the most compelling problems you face today in making your field inspection processes more efficient and operationalize your business rules in the most rapid, efficient and compelling manner exist today. FileNet offers the components to manage and deliver the information to your people, what they need, when they need it in order to make the right decision, right now. Fujitsu offers the total solution that incorporates mobility devices, the methodology. Proven track record, vision and the resources to deliver the truly compelling solution right the first time.

20. Agenda • Introduction to FileNet and Fujitsu • Introduce the Solution • Explain Why it’s Different • Examples • Q&A “The true value of eGovernment applications is likely to be found in streamlining internal processes” Gartner

21. Questions and Answers www.filenet.com www.us.fujitsu.com