1 / 31

OCFO Communications Survey 2008

OCFO Communications Survey 2008. Results Reported by Angela White Town Hall April 30, 2008. 2008 OCFO Strategic Plan. Major initiative to enhance internal communications Communications Committee to develop OCFO Communications Plan

harken
Download Presentation

OCFO Communications Survey 2008

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. OCFO CommunicationsSurvey 2008 Results Reported by Angela White Town Hall April 30, 2008

  2. 2008 OCFO Strategic Plan • Major initiative to enhance internal communications • Communications Committee to develop OCFO Communications Plan • Results of this survey will contribute to the development of that plan • Plan will recommend initiatives and ideas for improving communication

  3. Background • October 2007 – Invitation to join OCFO Communications Committee via level-1 email • Committee met several times to develop a Project Charter

  4. Committee Members Angela White Carol Harris Earls Cynthia Jones Eva McNeil Glenna Rogers Hanh Le Linda Brown Linda Nowell Lisa Oshiro Maria Atkinson Mary Strickland Nancy Saxer Teresa Grossman Tim Young

  5. Committee Mission The mission of the OCFO Communications Committee is to develop an OCFO Communications Plan that will foster effective communication that supports a positive and productive work environment at every level within the OCFO.

  6. How Survey Was Created • Used collective brainstorming • Referenced other communication surveys for ideas

  7. 206 OCFO Employees Total WhoCompleted Survey

  8. Overall Satisfaction with Communications in the OCFO Percentage of total respondents per level of satisfaction

  9. Overall Impression ofCommunications in the OCFO Percentage of total respondents per impression rating

  10. Feeling About Information as to Believability Percentage of total respondents per believability rating

  11. Best Things AboutCommunications in the OCFO • Staff is good about returning phone calls and answering questions • Finance Network • Recent video communication • Communications between Division Business Council (DBC) and OCFO • OCFO website • Jeffrey Fernandez is trying to keep open doors for communication

  12. When There Was No Best Thing • Information is strategically controlled • Manager doesn’t share information with our department • Not told all the facts • Information is watered down, incomplete

  13. Most Important Communications Topic? (Top 5) Total number of votes

  14. Other Topics of Importance • Big Picture financial flow • Committees to be communicated • Staffing projections • System changes • Departmental Re-engineering Projects

  15. Percentage Read ofOCFO Newsletter Percentage of total respondents per amount of newsletter read

  16. Current Method for Communications (Top 3) Total number of votes

  17. Preferred Method forCommunications (Top 3) Total number of votes

  18. Supervisor Asks for Feedback Percentage of total respondents per frequency rating

  19. Level of Understanding of the Hiring/Reclassification process Percentage of total respondents per amount of process understood

  20. Input Re: Supervisoras part of PRD Process Percentage of total respondents per level of importance rating

  21. How Valuable are the Town Halls in Regards to Communication? Percentage of total respondents per value rating

  22. Town Hall Suggestions Count of comments/suggestion per type (summarized)

  23. Is Relevant Information Passed from Senior Managers’ Meeting? Count of respondents per answer

  24. Preferred Communication Method with Jeffrey Fernandez (Top 2) Total number of votes

  25. Overall Suggestions • Too many duplicate email lists, if right audience then email would not need to be forwarded • Senior managers should learn everyone’s names • Monthly or quarterly newsletter • Sharing info and accomplishments across departments and groups

  26. Overall Suggestions, cont’d • Less meetings, more decisions • Make staff meetings 2-way opportunities – not just when manager has news • A blog for Jeffrey to say what’s on his mind and let the community respond • Avoid gossip by being willing to communicate what's going on, even if things haven't been resolved yet

  27. Possible Conclusions • Valuable information was gathered • Overall most people are fairly happy with communication but there could be improvements • Some feel communication is very poor and major improvement is needed

  28. A Few Specifics • Increase frequency of OCFO newsletter • Continue with skip level meetings • Improve structure of email communication • Improve 2-way communication with supervisors • Increase direct communication, avoiding middlemen

  29. A Few Specifics, cont’d • Increase communications on: • Committees and key meetings • Issues and trends affecting the Lab • Training and development opportunities • Departmental accomplishments

  30. What’s Next? • Post on the web: • Town Hall presentation • Full Report • Committee to complete draft of Communications Plan by end of June • Plan will be made available to the OCFO community for comment • Jeffrey and the Committee will prioritize and finalize the Plan

  31. Thank You! Questions: Angela White adwhite@lbl.gov x7873 Feedback & ideas: Suggestion Box on the OCFO home page under “Contact Us”

More Related