Increasing Sales Effectiveness and Results Rachel Tuller Vice President, Global Channels

1. Increasing Sales Effectiveness and Results Rachel TullerVice President, Global Channels V1.6

2. CompTIA – the Global IT Industry Association CertifyThe IT workforce Certify = Strata, + Series, global leadership, career development, IT Pro Educate The IT Community Education = CEUs, webcasts, research, white papers, events, communities Our Mission AdvocateOn behalf of IT Advocate = the PAC, Capitol Hill, grassroots, cyber security, workforce, health IT Philanthropy Ability to give back Philanthropy = CAAT, Year Up, Creating Futures, military personnel, at-risk youth

3. Skills Certification Mission Focused on Knowledge and Skills to fuel Jobs, Careers and IT Organizational Performance • More than 1.45Million - CompTIA certified professionals worldwide • Recognized by Top IT Companies and Organizations - such as HP, Sharp, Microsoft, Lenovo, Dell, Ricoh, Gov’t Agencies and Department of Defense • Globally-Recognized Vendor & Technology-Neutral Certifications - ensure proficiency in: • ◦ Networking ◦ Server Technology • ◦ Security ◦Green IT • ◦ PC & Printer Repair ◦Convergence Technology • ◦ Training ◦Project Management • CompTIA Vision – provide an Entry to Expert IT Career Path, Extensive Workforce Development Initiatives and extensive partner resources and tools

4. 2011 Skills Certification Goals 2011 SC Certification Goals Overarching SC Association Goals 297,000 10% Growth 297,000 Certifications 2011 Unit Goal 295,000 Certifications 2010 Results 315,000 Certifications 270,000 270,000 10% Growth

5. IT Education and Training Outlook 2011 Growth Total = 3.6% | US Growth = 4.3% | Rest of World = 3.2% Rest of World Billions $ United States Source: IDC Worldwide IT Education and Training Services Forecast 5

6. Education and Training Outlook 2001 2011 # of Training Enterprises* 24,864 16,273 Decrease of 35% *US enterprises US IT Training Enrollment (millions) 2008 2014 Classroom-based ILT 62% 58% E-Learning 17% 23% Source: IBIS World and IDC 6

7. Occupational Outlook Indeed Job Posting Trends (US) Industry Job Postings YOY Growth Accounting 161,668 58% Construction 116,148 64% Education 119,417 46% Financial Services 284,928 70% Healthcare 726,759 38% Hospitality 132,205 69% Information Technology 389,337 82% Manufacturing 132,368 90% Media and Newspaper 50,660 82% Real Estate 33,046 43% Retail 436,767 88% Transportation 150,236 147% Tech Job Postings Graphic Designer 89,509 Program Manager 56,968 Technical Writer 56,861 Business Analyst 55,461 Software Engineer 52,656 Manufacturing Engineer 38,119 Data Analyst 35,553 Electrical Engineer 33,679 Systems Administrator 28,936 Network Engineer 27,124 7

8. Value of IT Certifications Opinions of hiring IT managers Low Value Moderate Value High Value 8

9. Entry to Expert Career Pathway Expert – Industry Series (Future) Recognized Professional Master – Practitioner Series • IT for Sales • Green IT • Health IT • Cloud (Q3) Specialization Certificates Careers CASP (Q4/2011) Cloud Computing (Future) Advanced Health IT TBD Capstone TBD Professional – Plus Series Hardware Certifications Systems Certifications Project+ CDIA+ CTT+ Methodology Certifications Jobs Strata - Fundamental Knowledge Series Entry IT Fundamentals Certificate Assessments

10. CompTIA Career Pathway 10

11. CompTIA’s Fit Within the IT Industry Specialize in Manufacturer –specific Technologies New brochure Advanced Vendor Certifications If you have some experience There are 8 other CompTIA certifications If you are just starting out

12. Penetration Strategies CompTIA Direct Sales to Markets Partner Sales to Customers

13. Interactive IT Certification Roadmap Under Explore Careers Tab http:certification.comptia.org/certroadmap

14. Vendor Neutral Fit in the IT Industry

15. Take the First Step Today, Technology is used Everyday, Everywhere. Take the First Step Toward Computing Technology with Strata IT Fundamentals • Sales Professional • Web Developer • Web Administrator • Business Managers • Technology Trainer / Educator • Graphic Designer • Advertising Agency • Architect • Small Business Owner • Plus, industries that rely heavily on the latest technology, such as: • Healthcare • Insurance • Film / music production • Small businesses

16. WorldWide Demand for Strata IT Fundamentals World population and internet usage indicates large opportunity to test fundamental IT concepts

17. Part of the CompTIA portfolio of products. Over 1 million certified CompTIA professionals. 3 of top 10 worldwide certifications CompTIA Strata Highlights Developed with Support of Leading Technology Organizations and Validated by Field Experts Fundamental credential – next step after IC3/MOS

18. Career Advancement for IT Professionals Target Audience Individuals working in or planning to work in technical support roles such as:

19. Strata IT Fundamentals Exam Details

20. Summary • Strata ITF Bridges the Gap from IC3 to A+ (one test) • Natural extension of the IC3/MOS career path for most of the world into vendor-specific certs • 13+ Languages • Most growth outside of US(except US Academic)

21. News from Last Year’s GPS…Q&A • Site licenses available as of January 2011 • Multiple Authorized Content Partners, bundles available • CompTIA Partner Program to support Schools and Academies • Pilots in development for “A+” offering in Certiport channel – in meantime, • Leverage the Association in local governments or ministries. • Partner with local CompTIA directors or agents!

22. Sales Initiatives 10 Sales Resources Added to CompTIA’s Global Sales Footprint – 2010/2011 22

23. Contact Info: Rachel Tuller Vice President, Global Channel Sales 630-678-8521 rtuller@comptia.org