Working Together Cisco TelePresence

1. Working Together Cisco TelePresence Raphael Mwangi

2. The world is getting bigger, more complex, and moving faster – making collaboration a critical and strategic priority.

3. Business Complexities Increasing My company expanding across the globe – how do I get everyone on the same page? Am I moving fast enough to keep up? How do I scale scarce resources across to be in more places at once? Our business is becoming more complex, how do we keep up with the pace of innovation? How can I maintain better relationships with my customers, partners and advisors? What are my competitors doing?

4. The next wave of business transformation is about putting people at the center of collaboration. .

5. Essential Elements of Collaboration

6. Video Delivers the Most Natural Communication Experience Words convey meaning, a picture says a thousand words, and video does it all

7. Telepresence puts people at the center of collaboration. .

9. Companies around the world are transforming their business with the help of Cisco TelePresence.

10. Business Transformation Enabled By Telepresence Reduce travel costs Optimize employee time Transform business models Speed decision making • Spend less on travel - more on opportunities for growth • Be greener – reduce CO2 emissions and further CSR goals • Minimize business travel- related downtime • Enhance teleworking capabilities • Increase productivity • Improve work/life balance • Resolve critical problems faster • Accelerate sales cycles • Reduce time to market • Drive innovation • Build competitive differentiation • Scale expertise across the globe • Unify your entire supply chain • Redefine customer service and experiences • Transform your business and industry

11. The Business Value of Telepresence 2 weeks to resolve issues – down from two months3 times the average success rate to treat stroke patients 50% reduction in repair time$604,000 savings on travel in one month 150 tons ofcarbon emissions avoided

12. Telepresence Across Your Organization IMMERSIVE Virtual meetings to strengthen relationships and finalize decisions with executives from around the globe EXECUTIVEOFFICE Manage by “walking around” right from your desk DESKTOP Daily video that integrates with existing collaboration tools TEAM COLLABORATION Bring teams together into a virtual meeting room. React, plan, and create at a moment’s notice LOBBY AMBASSADOR Meet and greet visitors from thousands of miles away.

13. …and Beyond B2B Be closer to your customers, suppliers, and advisors every day. CUSTOMER CARE Reach subject matter experts on demand HOME OFFICE Productivity has no boundaries, whether in the office or working from home VERTICAL INDUSTRIES Reach suppliers on the manufacturing floor, technicians on site, and emergency responders in the field ANYWHERE Mobile solutions for those on the go.

14. Telepresence at the Heart of New Collaboration Experiences Classroom Of The Future Conferencing Active Collaboration Room Customer Care Expert On Demand Lobby Ambassador One Button Integration Virtual Meetings IP Communications Financial Expert HD Recording Studio Cisco TelePresence Enterprise Social Software

15. The Promise of Cisco TelePresence:New Experiences Only We Can Deliver Quality Simplicity Reliability Collaboration • Natural communication • Face-to-face, in person experience • High definition • Low latency • Wideband audio • One button to push • Intuitive controls • Active presence • Integrated scheduling • Ad-hoc flexibility • Dial tone reliability • Investment protection • Scalability • Low TCO • Standards based • The most integrated portfolio of collaboration solutions • Interoperability • Intercompany • New experiences • The future today

16. The Road to Successful Deployment Make video pervasive Build the case through demonstrated ROI Implement usage and adoption programs Pilot programs within key departments Select the right applications that support your business strategy

17. Why Cisco?

19. Seeing is believing … .

20. Case Studies

21. Extend The Benefits of TelePresence • Meet with stakeholders more frequently • Conduct strategy review for contracts or mergers and acquisitions • Streamline negotiations • Manage Corporate governance • Link sales executives to headquarters • Build stronger relationships with key clients & peers • Accelerate sales cycles • Forecasting • Regular product and sales trainings • Manage & coach distributed teams • Reach key decision makers anytime, anywhere • Communicate strategy & share news w/ workforce • Accelerate decision making • Improve work-life balance • Manage distributed or global workforce • Real-time collaboration with remote experts • Accelerate time to market • Faster customer & supplier feedback • Actively collaborate with ecosystem partners Executive Communications Sales Product Development Legal

22. Executive Communications • Bring management and staff around the world together • “in person” more often without travel costs or productivity loss • Meet face to face with customers, peers, partners and staff anywhere, anytime, building trust and innovation while transforming business processes • Make faster decisions and reduce error and cost, while speeding time to market through face-to-face communication • Easily record and share videos with entire workforce • Balance internal and external priorities with no compromises to communication “I'm using [telepresence] to run the business. You forget you are thousands of miles away. You work like you're face to face across the table, which is much better decision making. You see people's reaction and behavior.” - Claudio Abreu, President and Chief Executive of Bayer Business and Technology Services

23. Sales • Meet face to face with customers more often building trust and • additional opportunities • Host and record virtual trainings for on demand access from anywhere • Bring partners and staff together “in person” building rapport and productivity • Include all stakeholders in real-time face-to-face account planning and strategy to increase buy-in We’re seeing improved client buy-in and can set client expectations better by having the customer participate in a ”face-to-face” call with us. Seeing the client, reading their body language and making amendments to [plans] on-the-fly is very productive. Clients feel more reassured if they can see [us]. - Nectarios Lazaris, CIO for global architecture firm Woods Bagot

24. Product Development • Speed product development and time to market through • streamlined face-to-face communication • Optimize collaboration by instantly bringing key staff, partners and suppliers around the world together “in-person” more often • Maximize expertise while saving time and money • Host virtual focus groups for feedback from customers and partners earlier in the product development cycle 69% of best in class companies use video in product development - Aberdeen Research 2010

25. Legal • Share materials, ideas and trainings in real time, and record and store interactions for future reference • Speed decision making and reduce confusion through face-to-face communication • Instantly bring in experts or witnesses for “in person” testimony or depositions, or record for play back • Respond to RFP and RFQ customer contract issues face-to-face to resolve issues faster and build trust • Look your people and partners in the eyes during critical talks With telepresence, merger alliance talks were enhanced. The telepresence solution allowed us to develop a close relationship very quickly, without having to travel back and forth. We easily cut six months out of the merger alliance process by using video. - Michael Krueger, Information Systems Director for labor union United Steelworkers

26. Benefits Result Partner—Increase Customer Intimacy “In just five months, Cisco TelePresence saved 1830 hours for sales that otherwise would have been spent traveling. That’s worth US$76,400 in salary alone.”Steve Reese, Director of Solutions, Nexus IS Nexus IS Competitive advantage Reduce travel costs Face-to-face meetings Scale scarce resources

27. Chicago Toronto Benefits Result Retail Banking—Reducing Time To Decisions Bank of Montreal “Cisco TelePresence is an important contribution to our plan to achieve carbon neutrality, and it will help us remove tons of CO2 emissions from the atmostphere every year.”Michael Thornburrow, BMO Corporate Real Estate & Strategic Sourcing Lower carbon emissions Improve collaboration with customers Face-to-face communication Reduce travel

29. Financial Services—Innovation Through Collaboration Madrid CTS-3000 Columbia CTS-1000 Venezuela CTS-1000 Peru CTS-1000 Chile CTS-1000 Mexico CTS-1000 Argentina CTS-1000 Benefits Result Grupo BBVA “The TelePresence solution is yet another step in BBVA’s innovation dynamic. This new communication channel fosters relations between, and the integration of, the Group’s professionals as befits a global company. In addition, we have already found that it enables people to work more quickly and efficiently, in accordance with our aim of improving productivity”.Manuel Castro, Innovation and Development Manager,Grupo BBVA Increase in productivity Accelerate decision-making Face-to-face interaction Ease of use

30. Service Provider—Enriched Global Collaboration “Cisco TelePresence has the potential to transform businesses by bridging the geographic gap within organizations and to bring customers and partners together in an extended ecosystem of communication. The intensely immersive experience allowed by this tool will also encourage businesses to reduce the carbon footprint currently generated by traveling to essential face to face meetings across the world.”Francois Barrault, CEO of BT Global Services

31. Service Provider—ScalingInteractions on a Global Level Key Benefits • Real-time Beijing Olympics networking surveillance • Improve communication for planningand executing event “The Cisco [TelePresence] system will help us improve our ‘broadband Olympics’ strategy and ensure the stability of the communicationsduring the big event.” Zhao Jidon, VP China Netcom

32. Benefits Result Education—Foster Open Innovation “Cisco TelePresence will be an excellent addition to the tools we use in our interactions with faculty from other universities and representatives from industry around the world… The Cisco TelePresence University Connection program offers us a unique opportunity to greatly improve the quality of our interactions with our global partners”AdityaMathur, department head and professor of computer science at Purdue Cisco TelePresence University Connection Help advance research and innovation in computer science and other areas Face-to-face interaction Research collaboration with other schools

33. Vancouver Brampton Toronto Montreal San Jose Benefits Service Provider—Easeof use With Cisco TelePresence Cisco John Chambers and Arnold Schwarzenegger met with Rogers CEO Ted Rogers to sign first Canadian TelePresence deal “Think about what this can do for transactions and transformation.” Ted Rogers, CEO Rogers Communications Improved Decision Making and Business Continuity "Green" Environmental Impact

34. Do more with less global architectural and design firm situation: Developed “one global studio” model in which company leverages its expansive worldwide talent pool to collaborate as a global team on projects. results: Optimized collaboration through more frequent and productive meetings, Saved $120,000 in airfares on just one meeting.

35. Transform your business global automobile manufacturer deploying experts via video 50% reduction in repair time reduction in cost 30%

36. Do More With Less health care, nutrition & high tech materials Bayer plan: to reduce carbon emissions and develop more efficient methods for conducting business worldwide $500 cost per hour to operate each T3 system for six executives $2,700 cost per person for a business trip to Germany

37. Do More With Less Information technology analyst firms “Estimates a $3.5 billion reduction in travel costs annually by 2013 due to increased utilization of visual communications.” “Video communication has become mission critical for many companies and will continue to expand as globalization and economic challenges force businesses to seek solutions that can help reduce travel costs while maintaining productivity and collaboration.”

38. Transform your business solutions to the specialty physician shortage situation: Connect stroke victims with emergency trained neurologists within minutes of entering a hospital ensuring appropriate and timely treatment. results: Success rates are three times higher than the national average.

39. Transform your business Improving the lives of the world’s consumers situation: Speed products to market while improving employee quality of life. results: Scaling experts more effectively, decisions now made in minutes versus days.

40. Be greener IT and consultancy services KMD plan: to use video collaboration to replace travel 500 tons of carbon dioxide saved annually using TelePresence 1 Million miles - the equivalent distance of car travel eliminated annually

41. Be greener Leading conservation organizations The Nature Conservancy lists video as one of the top five ways businesses can reduce their carbon footprints. World Wildlife Fund research shows that substituting 5-30% of air travel with video could avoid 5.59-33.53 million tons of carbon dioxide emissions annually. The Climate Group estimates that replacing remote in-person interactions with virtual meetings could reduce 20-30 million metric tons of CO2 emissions in 2020, providing gross savings of $5-10 billion on fuel for airplanes.

42. Collaboration Supports Growing Business • Provide top-quality training to widespread 8,000-agent sales force • Reduce time and money spent on travel • Increase collaboration to share best practices among employees and industry CHALLENGE SOLUTION WebEx Training Center delivers consistent training regardless of location TelePresence to conduct executive meetings IP phones for voice communications Business Value • Reduced travel by 70% while reaching greater number of agents • Improved training = Competitive advantage • Furthered companywide green initiative Source: Cisco IBSG public success story

43. Closer home Customer: Eastern Africa Standby Force Contact person: Vincent Kamau

44. The Value of Visual Communication Communication is … • 7% words • 38% tone of voice • 55% body language

45. Q & A