Working Together Cisco TelePresence

1. Working Together Cisco TelePresence Speaker Name and Title

2. The world is getting bigger, more complex, and moving faster – making collaboration a critical and strategic priority.

3. Business Complexities Increasing My company expanding across the globe – how do I get everyone on the same page? Am I moving fast enough to keep up? How do I scale scarce resources across to be in more places at once? Our business is becoming more complex, how do we keep up with the pace of innovation? How can I maintain better relationships with my customers, partners and advisors? What are my competitors doing?

4. The next wave of business transformation is about putting people at the center of collaboration. .

5. Essential Elements of Collaboration

6. Video Delivers the Most Natural Communication Experience Words convey meaning, a picture says a thousand words, and video does it all

7. Telepresence puts people at the center of collaboration. .

9. Companies around the world are transforming their business with the help of Cisco TelePresence.

10. Business Transformation Enabled By Telepresence Reduce travel costs Optimize employee time Transform business models Speed decision making • Spend less on travel - more on opportunities for growth • Be greener – reduce CO2 emissions and further CSR goals • Minimize business travel- related downtime • Enhance teleworking capabilities • Increase productivity • Improve work/life balance • Resolve critical problems faster • Accelerate sales cycles • Reduce time to market • Drive innovation • Build competitive differentiation • Scale expertise across the globe • Unify your entire supply chain • Redefine customer service and experiences • Transform your business and industry

11. The Business Value of Telepresence 2 weeks to resolve issues – down from two months3 times the average success rate to treat stroke patients 50% reduction in repair time$604,000 savings on travel in one month 150 tons ofcarbon emissions avoided

12. Telepresence Across Your Organization IMMERSIVE Virtual meetings to strengthen relationships and finalize decisions with executives from around the globe EXECUTIVEOFFICE Manage by “walking around” right from your desk DESKTOP Daily video that integrates with existing collaboration tools TEAM COLLABORATION Bring teams together into a virtual meeting room. React, plan, and create at a moment’s notice LOBBY AMBASSADOR Meet and greet visitors from thousands of miles away.

13. …and Beyond B2B Be closer to your customers, suppliers, and advisors every day. CUSTOMER CARE Reach subject matter experts on demand HOME OFFICE Productivity has no boundaries, whether in the office or working from home VERTICAL INDUSTRIES Reach suppliers on the manufacturing floor, technicians on site, and emergency responders in the field ANYWHERE Mobile solutions for those on the go.

14. Cisco TelePresence Immersion Curve Business use case determines the immersive needs Immersive needs determine the product selection In-person feel for strategic meetings Face-to-face for small groups Enhanced presence In office and home Enhancing voice Scale beyond the room Immersive Multipurpose Personal Video Enabled Web Video Enabled Voice TelePresence

15. Telepresence at the Heart of New Collaboration Experiences Classroom Of The Future Conferencing Active Collaboration Room Customer Care Expert On Demand Lobby Ambassador One Button Integration Virtual Meetings IP Communications Financial Expert HD Recording Studio Cisco TelePresence Enterprise Social Software

16. The Promise of Cisco TelePresence:New Experiences Only We Can Deliver Quality Simplicity Reliability Collaboration • Natural communication • Face-to-face, in person experience • High definition • Low latency • Wideband audio • One button to push • Intuitive controls • Active presence • Integrated scheduling • Ad-hoc flexibility • Dial tone reliability • Investment protection • Scalability • Low TCO • Standards based • The most integrated portfolio of collaboration solutions • Interoperability • Intercompany • New experiences • The future today

17. The Road to Successful Deployment Make video pervasive Build the case through demonstrated ROI Implement usage and adoption programs Pilot programs within key departments Select the right applications that support your business strategy

18. Why Cisco?

19. Seeing is believing … .

21. Appendix

22. Case Studies

23. Extend The Benefits of TelePresence • Meet with stakeholders more frequently • Conduct strategy review for contracts or mergers and acquisitions • Streamline negotiations • Manage Corporate governance • Link sales executives to headquarters • Build stronger relationships with key clients & peers • Accelerate sales cycles • Forecasting • Regular product and sales trainings • Manage & coach distributed teams • Reach key decision makers anytime, anywhere • Communicate strategy & share news w/ workforce • Accelerate decision making • Improve work-life balance • Manage distributed or global workforce • Real-time collaboration with remote experts • Accelerate time to market • Faster customer & supplier feedback • Actively collaborate with ecosystem partners Executive Communications Sales Product Development Legal

24. Executive Communications • Bring management and staff around the world together “in person” more often without travel costs or productivity loss • Meet face to face with customers, peers, partners and staff anywhere, anytime, building trust and innovation while transforming business processes • Make faster decisions and reduce error and cost, while speeding time to market through face-to-face communication • Easily record and share videos with entire workforce • Balance internal and external priorities with no compromises to communication “I'm using [telepresence] to run the business. You forget you are thousands of miles away. You work like you're face to face across the table, which is much better decision making. You see people's reaction and behavior.” - Claudio Abreu, President and Chief Executive of Bayer Business and Technology Services

25. Sales • Meet face to face with customers more often building trust and additional opportunities • Host and record virtual trainings for on demand access from anywhere • Bring partners and staff together “in person” building rapport and productivity • Include all stakeholders in real-time face-to-face account planning and strategy to increase buy-in We’re seeing improved client buy-in and can set client expectations better by having the customer participate in a ”face-to-face” call with us. Seeing the client, reading their body language and making amendments to [plans] on-the-fly is very productive. Clients feel more reassured if they can see [us]. - Nectarios Lazaris, CIO for global architecture firm Woods Bagot

26. Product Development • Speed product development and time to market through streamlined face-to-face communication • Optimize collaboration by instantly bringing key staff, partners and suppliers around the world together “in-person” more often • Maximize expertise while saving time and money • Host virtual focus groups for feedback from customers and partners earlier in the product development cycle 69% of best in class companies use video in product development - Aberdeen Research 2010

27. Legal • Share materials, ideas and trainings in real time, and record and store interactions for future reference • Speed decision making and reduce confusion through face-to-face communication • Instantly bring in experts or witnesses for “in person” testimony or depositions, or record for play back • Respond to RFP and RFQ customer contract issues face-to-face to resolve issues faster and build trust • Look your people and partners in the eyes during critical talks With telepresence, merger alliance talks were enhanced. The telepresence solution allowed us to develop a close relationship very quickly, without having to travel back and forth. We easily cut six months out of the merger alliance process by using video. - Michael Krueger, Information Systems Director for labor union United Steelworkers

28. Benefits Result Public Sector—Reducing Time To Decisions Government of Australia “We’ll save much more than airfares and lost working time. We’ll improve public sector productivity… meeting which might have required two weeks notice and therefore deferred a deciion for two weeks, perhaps may happen in two days.”The Hon. Lindsay Tanner, Australian Government Minister for Finance Lower carbon emissions Improve intergovernmental collaboration Face-to-face communication Reduce travel

29. Benefits Result Energy—Foster Innovation & Reduce Costs “Innovation is the lifeblood of our organization… With Cisco TelePresence we have found a solution that recreates the immersive experience… helping us transform our business by changing the way teams collaborate on projects, reduce the amount of travel, and ultimately enhancing the services we deliver to our customers.”Guillaume Ramey, IT & IS Manager, Single Buoy Moorings Single Buoy Moorings Reduce operational costs Foster global collaboration Immersive experience Cut travel

30. Benefits Result Partner—Increase Customer Intimacy “In just five months, Cisco TelePresence saved 1830 hours for sales that otherwise would have been spent traveling. That’s worth US$76,400 in salary alone.”Steve Reese, Director of Solutions, Nexus IS Nexus IS Competitive advantage Reduce travel costs Face-to-face meetings Scale scarce resources

31. Accenture and Client Benefits Increased productivity through more interactions Faster time to market and faster decision making Users recover time normally spent traveling to and from meetings Solution Benefits Easy integration with network, UC, applications, management tools Simplicity & “self-service” model minimizes IT mgmt, operation time Management Services—Faster Time to Market

32. Chicago Toronto Benefits Result Retail Banking—Reducing Time To Decisions Bank of Montreal “Cisco TelePresence is an important contribution to our plan to achieve carbon neutrality, and it will help us remove tons of CO2 emissions from the atmostphere every year.”Michael Thornburrow, BMO Corporate Real Estate & Strategic Sourcing Lower carbon emissions Improve collaboration with customers Face-to-face communication Reduce travel

33. Healthcare—Enriched Global Collaboration Zurich, Switzerland Round Lake, IL Austria Vernon Hills, IL Westlake Village, CA Benefits Result Baxter Healthcare Corporation “[Cisco] TelePresence has enabled faster decision making and problem solving among groups who use it. It’s streamlining the way projects move through the system.” Ron Chase Vice President of IT, Bioscience Baxter Healthcare Corporation Faster decision making with global teams Improved quality of life and significant cost savings Quality of experience Reduction in travel

34. Financial Services—Innovation Through Collaboration Madrid CTS-3000 Columbia CTS-1000 Venezuela CTS-1000 Peru CTS-1000 Chile CTS-1000 Mexico CTS-1000 Argentina CTS-1000 Benefits Result Grupo BBVA “The TelePresence solution is yet another step in BBVA’s innovation dynamic. This new communication channel fosters relations between, and the integration of, the Group’s professionals as befits a global company. In addition, we have already found that it enables people to work more quickly and efficiently, in accordance with our aim of improving productivity”.Manuel Castro, Innovation and Development Manager,Grupo BBVA Increase in productivity Accelerate decision-making Face-to-face interaction Ease of use

35. Service Provider—Enriched Global Collaboration “Cisco TelePresence has the potential to transform businesses by bridging the geographic gap within organizations and to bring customers and partners together in an extended ecosystem of communication. The intensely immersive experience allowed by this tool will also encourage businesses to reduce the carbon footprint currently generated by traveling to essential face to face meetings across the world.”Francois Barrault, CEO of BT Global Services

36. Benefits Result Entertainment—Speed Decision Making “One of the best aspects of Cisco TelePresence at CAA is that the most technologically advanced room is also the easiest to operate. This ease-of-use is the key to its rapid adoption and ongoing use. Agents are able to connect with their colleagues and clients on the other coast at a moment’s notice with a simple touch of a button, to the tune of almost 100 meetings a month. Cisco TelePresence has revolutionized the way we communicate between our offices, beginning with New York and Los Angeles.”Michael Keithley, Chief Information Officer, Creative Artists Agency Creative Artists Agency Increase Visibility With Casting Directors HD Quality, Life Size Images More contracts for clients

37. Service Provider—ScalingInteractions on a Global Level Key Benefits • Real-time Beijing Olympics networking surveillance • Improve communication for planningand executing event “The Cisco [TelePresence] system will help us improve our ‘broadband Olympics’ strategy and ensure the stability of the communicationsduring the big event.” Zhao Jidon, VP China Netcom

38. Calgary Edmonton Benefits Result Energy—Reducing Time To Decisions Enbridge Pipelines Inc. “With Cisco TelePresence we have the opportunity to significantly improve our project communications. Our teams work on very complex and time-critical projects, so we need to enable them to communicate as clearly and effectively as possible. The energy industry is a capital-intense business, so reducing time to decisions and improving the quality of those decisions is a key to success.”Brent Poohkay, Enbridge CIO Innovative project management practice Increased productivity Lifelike images and interactions Reduce travel

39. Benefits Result Education—Foster Open Innovation “Cisco TelePresence will be an excellent addition to the tools we use in our interactions with faculty from other universities and representatives from industry around the world… The Cisco TelePresence University Connection program offers us a unique opportunity to greatly improve the quality of our interactions with our global partners”AdityaMathur, department head and professor of computer science at Purdue Cisco TelePresence University Connection Help advance research and innovation in computer science and other areas Face-to-face interaction Research collaboration with other schools

40. Benefits Result Manufacturing/High-Tech—Maximizing Customer Intimacy EMC Corporation “While face-to-face customer meetings will never go away, Cisco TelePresence enablesus to offer our customers a broader range of topics and conversations with geographically-dispersed experts by scheduling TelePresence sessionsinto our briefings.”Bob BasiliereDirector of Worldwide Executive Briefing Program, EMC Corporation Increase Executive Visibility With Customers HD Quality, Life Size Images Richer RelationshipWith Customers

41. Manufacturing and Finance—Scaling across the globe Benefits Result General Electric Intercompany operational. Currently connected to P&G and Cisco, planned connections to Wal-Mart, financial institutions, and universities for research and development. Faster decision-making; reduced project timelines Better relationships with partners and customers Increase productivity through reducing travel Scale R&D resources globally

42. Finance and Insurance—Global collaboration with the travel Benefits Result HSBC “Our current meeting and collaboration tools provide significant increases in productivity, but are no substitute for in-person meetings. Cisco TelePresence gives us the experience and benefit of actually being in the room with colleagues on the other side of the world, without having to pack a suitcase.” Ken Harvey, Chief Information Officer, HSBC Increase productivity through reducing travel Travel savings of $604,000 in one month

43. Ingolstadt, Germany Benefits Result Retail—CompetitiveAdvantage • Europe’s number one consumer electronics retailer with 600+ stores in 15 countries • Speeding expansion intonew markets/countries • Faster decision making with remote, scarce internal experts • Significantly reduce travel: cost savings pays for rollout • Reduce employee “downtime” Media Saturn Speed Expansion Into new Markets/Countries and Improve Employee Productivity Scale Scarce Resources and Reduce Travel

44. Network Effect—Enabling Any Business Benefits • NLR’s network now provides the infrastructure for its 525 schools and universities and four major federal agencies to connect via Cisco TelePresence, thereby enabling an “in person” experience for researchers across the US “NLR is the ideal platform to drive deployment of innovative collaboration tools like Cisco’s Telepresence meeting.We are excited about the opportunity to leverage anout-of-the-box solution to further engage researchersand provide them with critical network services tomake their research visions reality.” Tom West, President and CEO of National LambdaRail

45. Benefits Result Electronics—ImprovingCrossCultural Productivity Koninklijke Philips Electronics N.V. “Philips needs a reliable HDVC system and we have the right parties by contracting the alliance of BT, IBM, and Cisco”Robbert Brakel, Vice President CFO and CIO of Philips Supply Management Stipulate Green Sustainability policies Improve effectiveness of organization and decision-making Reduce travel spend Increase collaboration of global workforce

46. 6 2 Benefits Result Consumer Packaged Goods—Faster Time to Market Fundamental Business Change; Faster Product Introductions and Supply Chain Dealings Better Productivity and Collaboration—Improved Quality of Life and Significant Cost Savings Best Experience Rapid Global Deployment In-Depth Network Expertise

47. Benefits Result Manufacturing—ImprovedCollaboration and Communications POSCO “We are impressed with the increased business efficiency and possible business transformation that Cisco’s new communication technology can bring us. We believe Cisco will help us drive productivity and enable our employees to collaborate more easily.”Seok-Weon YoonTeam Leader of Information Systems, Business Innovation, POSCO More Efficient Decision Making Green—LessRegional Travel Improved Collaboration Streamlined Communications

48. Vancouver Brampton Toronto Montreal San Jose Benefits Service Provider—Easeof use With Cisco TelePresence Cisco John Chambers and Arnold Schwarzenegger met with Rogers CEO Ted Rogers to sign first Canadian TelePresence deal “Think about what this can do for transactions and transformation.” Ted Rogers, CEO Rogers Communications Improved Decision Making and Business Continuity "Green" Environmental Impact

49. Benefits Result High-Tech—ImprovingCrossCultural Productivity SAP “We will take collaboration to the next level by overcoming geographical barriers and enabling employees, customers and partners to work together more effectively.” Uwe HeroldCIO, SAP AG Faster Decision Making With Internal Experts Operational Efficiency Speeding Product Development Optimizing Customer Engagement

50. Benefits Result Scottish Centre for TeleHealthInnovative Patient Care Delivery Cisco HealthPresence Pilot “Cisco HealthPresence is an asset to improve the quality of telephone advice and triage. Being able to visualize and have physiological parameters on a patient will improve patient care. It also enables us to offer convenience for patients and service delivery efficiency for our doctors.“ Dr. Karyn Webster andDr. Fiona Mair, Royal Aberdeen Infirmary,Scotland Improved access to clinicians and doctors Richer diagnostic capability Improved patient care Reduced cost of delivery Source: Cisco IBSG, 2008