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Active Listening

Active Listening. The secret of great communicators!. Course objectives. At the end of the course, the participant’s will: understand what active listening is be able to apply active listening principles in your conversations. Expectations. I expect you to be: open minded

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Active Listening

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  1. Active Listening The secret of great communicators!

  2. Course objectives At the end of the course, the participant’s will: understand what active listening is be able to apply active listening principles in your conversations

  3. Expectations I expect you to be: open minded actively participating focusing on the task at hand trying your best

  4. Part One Active Listening Principles

  5. Exercise Groups of two One will listen, the other talk Rules: The one listening is NOT allowed to say anything! No questions, no ”Yes”, ”No”, ”What” or any other sound. Time: 4 minutes each Topics Most memorable experience Best/worse job Best/worse Travel experience My most embarrassing moment

  6. Chinese writing lesson

  7. Pay attention to the full message Body language Words Tone of voice Mental state

  8. Exercise • Groups of two • One will listen, the other talk • Time: 10 minutes each, then swap roles. • Focus on: Words, Body Language, Tone of voice, Mental State • Topics • Any, or: • Most memorable experience • Best/worse job • Best/worse Travel experience • My most embarrassing moment

  9. Part Two What affects listening?

  10. What affects listening Subject complexity Speaker ACTIVE LISTENER Presentation Environment

  11. 5 levels of listening Ignore Pretending to listen Selective listening Listen to respond Listen to understand

  12. Exercise • Groups of two • One will listen, the other talk • Rules: Use what you learned! • Time: 10 minutes each • Focus on: Body Language, Listening levels. • Topics • Any, or: • Most memorable experience • Best/worse job • Best/worse Travel experience • My most embarrassing moment

  13. Part Three Powerful Questions

  14. Increase your understanding by Asking questions Use effective questioning techniques to request more information What (do you mean by?) How (do you do that?) When (will you do it)? Where (did it happen?) Why (did that happen?) Be active Focus on the other party Listen with your whole body Referring to the story in own words If I understand correctly, this is what you are saying… Am I correct to presume that… Do you mean …

  15. Exercise • Groups of two • One will listen, the other talk • Rules: Use what you learned! • Time: 10 minutes each • Focus on: Powerful Questions, Listening levels. • Topics • Any, or: • Most memorable experience • Best/worse job • Best/worse Travel experience • My most embarrassing moment

  16. Summary

  17. Summary Paying attention – not only to detail, but to the whole message Non-judgmental Practice!!

  18. Increase your understanding by Asking questions Use effective questioning techniques to request more information What (do you mean by?) How (do you do that?) When (will you do it)? Where (did it happen?) Why (did that happen?) Be active Focus on the other party Listen with your whole body Referring to the story in own words If I understand correctly, this is what you are saying… Am I correct to presume that… Do you mean …

  19. Thank you! www.jci.cc

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