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Active Listening

Active Listening. Begin your Self-Inventory while you are waiting; it is located in your student handbook under this titled section. Understanding Listening. Self inventory Barriers to Listening Topic uninteresting Criticizing speaker( appearance, communication style) Fake attention

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Active Listening

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  1. Active Listening Begin your Self-Inventory while you are waiting; it is located in your student handbook under this titled section.

  2. Understanding Listening • Self inventory Barriers to Listening • Topic uninteresting • Criticizing speaker( appearance, communication style) • Fake attention • Getting over-stimulated by what the speaker says • Distractions • Personal prejudice

  3. How to improve Listening Skills • Develop a desire (motivation) to listen, regardless of your interest level. • Become aware of your own biases and attitudes. • What are “shock” words or situations • Be open minded • Don’t listen only for facts • Delay judgment

  4. Listening Styles Passive Listening Active Listening Active listening is using verbal responses to show acceptance, understanding respect, sympathy, and encouragement. • Passive listening is showing a person that you are interested without really speaking.

  5. Passive Listening Techniques: • Make eye contact • Reflect your feelings with facial expressions • Nod your head • Use short encouraging verbal responses (‘ uh-huh”) • Lean forward Passive Listening

  6. Active Listening Techniques: • Use verbal responses ( “Really?”, “I see”, “What happened next?”). • Comment directly on what is being said. • Restate the speaker’s ideas in your own words (“Do you mean…..?”). • Encourage the person to express feelings (“I guess you must have felt….”) • Encourage more information (Tell me about…”) • Don’t pass judgment. Active Listening

  7. Volunteer??

  8. Attending • Attending: Giving all of your physical attention to another person. • Huge impact on the quality of communication between two people. • Let’s them know you are interested in what they have to say. • LACK of good attending communicates that you really don’t care about what you have to say.

  9. How to Attend • The body should be relaxed; alert posturing • Leaning slightly toward the speaker • Communicates energy and attentiveness • Face the other squarely, position yourself so you are at eye level with the speaker • Communicates that your involved; places you out of authority figure, and helps with feelings of threat or fear. • Maintain open posture (fosters interpersonal relatedness) • Closed posture (crossed arms or legs)- coldness, defensiveness • Awareness of proximity to the speaker • Personal space; boundaries-crossing can be defensive/ too much is a disconnect.

  10. S - face the mentee(s) squarely O – have an open posture L – lean into the conversation E – eye contact R – be relaxed TOO MUCH TO REMEMBER?Just SOLAR

  11. QUESTIONS???

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