Denison Consulting Certification Workshop Day 2

1. Denison Consulting Certification Workshop Day 2

2. Developing Leaders & Leading Change

3. The Link Between Culture & Leadership

4. “The bottom line for leadersis if they do not become conscious of the cultures in which they are embedded, those cultures will manage them. Cultural understanding is desirable for all of us, but it is essential to leaders if they are to lead.” Edgar Schein, Ph.D., Former Professor at MIT and recognized authority in the field of Organizational Culture and Leadership

5. “Culture and leadership, when one examines them closely, are two sides of the same coin and neither can really be understood by itself.”

6. Why Leadership Development? • To help an organization meet today’s business challenges – as well as the challenges of the future • To develop leaders who are capable of maximizing the performance of their employees • To demonstrate an organization’s commitment to high-performance and continuous improvement • To create an environment in which open communication and feedback is encouraged and employee empowerment is valued • To foster consistent leadership values, practices and behaviors throughout an organization • To establish leadership development as a GOOD habit and routine in the organization

7. Key considerations for implementing 360’s as part of a Leadership Development strategy • Who is the target of the development process? • Sr. Leadership • Middle Managers • Front-line management • Whowill have access to the data? • Leader only • Leader and his/her Boss • HR • Others

8. Howwill the feedback be used? • Developmental purposes only • Team development • Performance appraisal (Not recommended) • Howwill development plans be created and executed? • Expectations for the creation of a Development Plan • Follow-up coaching support (from whom) • Organizational resources available • Is there a communication plan in place? • Purpose & goals • Data collection details including timelines • Confidentiality expectations • Development plan development and implementation

9. The Denison Leadership Development 360

10. The Denison Leadership 360 • Is based on the Denison Model of High Performance • Recognizes that leaders have a significant impact on the culture of an organization and the employees and teams they lead • Is a development tool designed to provide leaders with constructive feedback regarding their capabilities in areas that ultimately impact how their team and organization performs

11. 2012 Leadership Global Benchmark • 13,959 leaders included in the normative database • Representing over 900 companies and rated by over 206,000 bosses, peers, and direct reports • Wide variety of industries, job function, management level, and tenure represented • Benchmarks are stable across years

12. 360 Benchmarks Strongly Disagree Strongly Agree 1 2 3 4 5 6 7 Rarely Used

13. 360 Benchmarks Strongly Disagree Strongly Agree 1 2 3 4 5 6 7 Mean scores in the 5.5 to 5.8 range will place a leader around the 50th percentile on most indices. Scores in this area lead to Low percentile rankings when compared to the database of leaders.

14. 360 Benchmarks “But my people rated me about average!” Strongly Disagree Strongly Agree 1 2 3 4 5 6 7

15. Effective Leader Self Combined Other • A recently hired president in the retail industry • Known for ability to increase sales, quality, and profits • Creative risk taker - pushes the envelope • Drives intense customer focus throughout organization • Viewed as having chairman of the board potential • Continuously sought out for high profile CEO positions

16. Less Effective Leader Self Combined Other • A recently dismissed President in the retail industry • Tenure resulted in several years of declining sales and market share • Over-control a key problem • Failure to provide long term sense of direction led to lack of identity in the marketplace • Short term focus resulted in failure to meet changing customer requirements

17. High Potential Executive Self Combined Other • Being groomed for CEO of major corporation • Always develops her direct reports who are constantly promoted • Known as extremely demanding and accepts nothing but top performance • No nonsense leader respected and admired by employees • THE organizational role model for high performance

18. Large Perception Gap Self Combined Other • Manages by fear and intimidation • Always blames others for mistakes • Solid technical skills, but lacks basic management skills • High level of turnover in division • No awareness of negative impact on productivity of employees

19. Business Case Studies

20. Additional Denison Products, Services & Support

21. Key Phases of Data Collection & Analysis

22. Denison Support PROJECT PHASES Project Planning Set-Up & Design Administration & Reporting Measuring Progress Purpose Client Needs Personalization Participation Monitoring Project Specs Survey Items Demographics & Reports Technical Support Data Interpretation Action Planning & Implementation Report Delivery Survey Development Change Monitor / Re-Survey COMMUNICATION Internal Support & Alignment Creating Awareness Invitations & Participation Information Roll-Out

23. Denison Support PROJECT PHASES Project Planning Set-Up & Design Administration & Reporting Measuring Progress Purpose • Context & Goals • How we help you achieve your goals? • Open dialogue about entire process • Previous survey experience – good or bad? • Support based on your specific needs • Survey Population & Timelines Client Needs Personalization Tech & Business Support Project Specs Survey Items Demographics & Reports Participation Monitoring Data Interpretation Action Planning & Implementation Report Delivery Survey Development Change Monitor / Re-Survey COMMUNICATION Internal Support & Alignment Creating Awareness Invitations & Participation Information Roll-Out

24. Denison Support PROJECT PHASES Project Planning Set-Up & Design Administration & Reporting Measuring Progress Purpose • Survey Link Personalization • Demographic & Custom Questions • Survey Development • Final review and approval of survey link Client Needs Personalization Tech & Business Support Project Specs Survey Items Demographics & Reports Participation Monitoring Data Interpretation Action Planning & Implementation Report Delivery Survey Development Change Monitor / Re-Survey COMMUNICATION Internal Support & Alignment Creating Awareness Invitations & Participation Information Roll-Out

25. Denison Support PROJECT PHASES Project Planning Set-Up & Design Administration & Reporting Measuring Progress Purpose • Participation monitoring • Real-time updates • Targeted reminders • Overall response rate • Technical support • Report delivery Client Needs Personalization Participation Monitoring Project Specs Survey Items Demographics & Reports Technical Support Data Interpretation Action Planning & Implementation Report Delivery Survey Development Change Monitor / Re-Survey COMMUNICATION Internal Support & Alignment Creating Awareness Invitations & Participation Information Roll-Out

27. Denison Support PROJECT PHASES Project Planning Set-Up & Design Administration & Reporting Measuring Progress Purpose • Key takeaways/high level trends • Education on interpretation • Incorporate results into strategic planning efforts • Progress measurement • Identify areas of focus • Accountability and commitment • Connect you to relevant resources Client Needs Personalization Tech & Business Support Project Specs Survey Items Demographics & Reports Participation Monitoring Data Interpretation Action Planning & Implementation Report Delivery Survey Development Change Monitor / Re-Survey COMMUNICATION Internal Support & Alignment Creating Awareness Invitations & Participation Information Roll-Out

28. Denison Support PROJECT PHASES Project Planning Set-Up & Design Administration & Reporting Measuring Progress Purpose Client Needs Personalization Tech & Business Support Project Specs Survey Items • Support with communications throughout the process • Sample communications/plans • Example of best practices Demographics & Reports Participation Monitoring Data Interpretation Action Planning & Implementation Report Delivery Survey Development Change Monitor / Re-Survey COMMUNICATION Internal Support & Alignment Creating Awareness Invitations & Participation Information Roll-Out

29. The Denison Modules

30. Denison Survey: Content Modules Innovation • Short instruments that may be added to the DOCS • Brief (5-7 items), reliable, and valid measures • Benchmarked against a database of organizations • Data reported in means and percentiles • Strengthens the value of information from the DOCS Commitment Engagement Trust

31. DOCS–Modules Link: Overview • The DOCS • Assesses a high performance business culture • Identifies cultural strengths/weaknesses as they apply to organizational performance • Results are presented using the DOCS benchmark database • Content Modules • Supplement information provided by the DOCS with more targeted questions • Potential outcomes to a positive organizational culture • Results are presented using each module benchmark database Overlap The DOCS provides some information about the topics covered in the content modules

32. The Culture Snapshot Developed in Partnership with Leader OnBoarding

33. The Culture Snapshot • Increases probability of leader success and retention • Reduces the cost of onboarding new leaders • Faster integration • Increased employee satisfaction • Higher probability of organizational success • A subset of the standard culture survey (36 items) • Administered to a select group of raters early in a new leader’s tenure • Designed as a tool to build early understanding of the culture of the new leader’s operation, department, or unit

34. The Culture Snapshot Report

35. The Denison Leadership Potential Report Developed In Partnership With Hogan Assessments

36. The Leadership Potential Report The Leadership Potential Report The Leadership Potential Report Scoring Key

37. The Leadership Potential Report • Taking Hogan’s personality and values assessment results and mapping them to Denison Leadership Development competencies • Unlocks real power by combining personality and values with predicted potential leadership competencies • A detailed assessment report for use in selection and leader development • Different developmental recommendations based on combination of potential and performance scores

38. The Leadership Potential Report • Based on Hogan’s three main assessments: • Hogan Personality Inventory (HPI) • Hogan Development Survey (HDS) • Hogan Motives, Values and Preferences Inventory (MVPI) • 30-45 minutes completion time • Generated on existing Hogan scores mapped onto Denison’s Leadership Development competencies • Reports generated through Hogan’s online platform

39. The Leadership Potential Report

40. The Leadership Potential Report

41. Denison Product Pricing

42. Denison Organizational Culture Solutions Pricing • Denison Organizational Culture Solutions Package Project Options: • Change Monitor survey • Modules • Available in 45 Languages • Download the complete OCS Pricing Sheet from the workshop portal: http://www.denisonconsulting.com/node/2995

43. Denison Organizational Culture Solutions Pricing

44. Denison Leadership Development Solutions Pricing • Leadership Development 360 Package: • Includes Change Monitor Survey and Reports • Available in 16 Languages • Download the complete LDS Pricing Sheet from the workshop portal: http://www.denisonconsulting.com/node/2995

45. Denison Leadership Development Solutions Pricing Denison Leadership Development Solutions Pricing • Leader Onboarding Culture Snapshot • $1,500 • Up to 35 Raters • Full report package • Denison Leadership Potential Report (DLPR) • $295/report • Based on three Hogan personality assessments • HPI, HDS and MVPI

46. Denison Support Services

47. Denison Support Services Project management Research support Project management • Communication plan • Translations and Localization • Survey customization • Survey administration • Monitoring • Report generation • Custom reports IT support • Technical support • Research • Custom item development • Custom report development • Qualitative analysis • Statistical analysis • Sampling • Mapping • Best Practices research • Internal benchmarking and custom composites IT Support Solutions • Support on presentations, proposals, and resources throughout client engagement • Analysis & debrief of results

48. Consultant Essentials • Learning the Basics • Understanding Denison’s Solutions • Selling the Solutions • Sample Proposals • Preparing for the Survey • Interpreting the Results • Linking to Denison • And more……………..

49. Your Denison Solutions Pilot Package 1 Person Leadership Development Survey 25 person Denison Organizational Culture Survey Pilot OR Your pilot package includes the full survey of your choice, full report generation, and basic interpretation and feedback on results from a Senior Denison Consultant.

50. Certificate of Participation Those who complete the Workshop will be issued a certificate of participation in PPT and PDF formats, and an efile logo that can be posted to a website, email signature file, or any other online outlet you choose. Trademark policies are in place and are expected to be honored when displaying your certificate of participation.