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IF YOU WANT TO BE A _______ (FILL IN THE BLANK) MANAGER, BE A GOOD MANAGER IN GENERAL

IF YOU WANT TO BE A _______ (FILL IN THE BLANK) MANAGER, BE A GOOD MANAGER IN GENERAL. Steve Kelman Weatherhead Professor of Public Management Harvard University John F. Kennedy School of Government Improving the Quality of Public Services: A Multinational Conference

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IF YOU WANT TO BE A _______ (FILL IN THE BLANK) MANAGER, BE A GOOD MANAGER IN GENERAL

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  1. IF YOU WANT TO BE A _______ (FILL IN THE BLANK) MANAGER, BE A GOOD MANAGER IN GENERAL Steve Kelman Weatherhead Professor of Public Management Harvard University John F. Kennedy School of Government Improving the Quality of Public Services: A Multinational Conference University - Higher School of Economics Moscow, Russia June 29, 2011

  2. DIFFERENTIATORS: performance measurement strategic planning reorganization NOT: change management techniques

  3. If you want to be a good change manager,be a good manager in general.

  4. HIERARCHY-LIGHT PRACTICES: follow-up performance measurement remove blockages

  5. If you want to be a good collaboration manager, be a good manager in general.

  6. Founders of public administration in the US:“generic management” “economy and efficiency”

  7. The Waldo revolution:  “democratic administration”separation from social science research

  8. “Public and private management are fundamentally alike in all unimportant respects.”

  9. "tariff wall":1) insulated from performance pressures2) insulated from social research mainstream

  10. Thank you.

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