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SWAN – SOCITM Regional Meeting

SWAN – SOCITM Regional Meeting. Dennis Betts & Ron MacDonald. Content. Introductions What is SWAN? Progress to Date Contract Structure Governance NSS SWAN Team Engagement Process SWAN Costs Potential Benefits Progress to date with Tranche 2 Customers / Local Authorities.

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SWAN – SOCITM Regional Meeting

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  1. SWAN – SOCITM Regional Meeting Dennis Betts & Ron MacDonald

  2. Content • Introductions • What is SWAN? • Progress to Date • Contract Structure • Governance • NSS SWAN Team • Engagement Process • SWAN Costs • Potential Benefits • Progress to date with Tranche 2 Customers / Local Authorities

  3. Introduction NHS National Services Scotland (NSS) - Information Technology • Dennis Betts • IT Business Partner - Accelerated Shared Services Programme (ASSP) • Ron MacDonald • Head of National Infrastructure + Head of SWAN Service

  4. What is SWAN? • The Scottish Wide Area Network (SWAN) will deliver a single, secure public services communications network available for the use of any, and potentially all, Public Sector Organisations within Scotland. An enabling infrastructure for the Scottish Public Sector Catalogue Services Shared Services Bespoke Services Value Added Services

  5. Secure Gateway DNS NTP RAS Content Filtering GLASGOW Secure Gateway DNS NTP RAS Content Filtering EDINBURGH Internet JANET N3 PSN SWAN Regional Network SWAN Regional Network SWAN Architecture SWAN National MPLS Core network External Networks Peering, Security and Shared Services Connectivity Flexible Site Connectivity Flexible Site Connectivity

  6. Approach Systems Integrator approach ….most appropriate supplier • BTW, BTO, VMB, VF and TTB all engaged High-capacity core network, covering 6 key nodes across Scotland A wide range of standard Catalogue services • 20 bandwidth and 6 technology delivery options Security options - IL0 and IL2 initially – IL3 to follow • PSN and ISO27001 compliance SWAN Network Operations Centre in Scotland Online Service Information Portal Bespoke and Value Added Services

  7. Catalogue Services 54 initial Connectivity Catalogue Items Different performance characteristics and SLA based on technology Bandwidths from 500k to 1Gb Range of delivery technologies • ADSL2/ADSL2+ • Bonded ADSL • Ethernet First Mile • Asymmetric EFM • Fibre-to-the-Cabinet • Wireless • Fibre • Resilient options Internet Point-to-point User and site VPN

  8. Shared Services Third Party Gateways • Internet – 2 x 3Gb/s active/active (10Gb bearer) • Janet – 2 x 10Gb/s active/active • N3 – 2 x 1Gb/s • PSN – 2 x 100Mb/s Shared Services • DNS (hosting and resolution) • NTP • Mail Relay (including AV, anti-spam) • Web filtering (IWF and URL) • Secure Gateways (internal and external) • Remote Access (per-user cost) • Network monitoring (Solarwinds Orion) • CPE management and support • Value Added Services

  9. Progress to Date Core Network and Shared Services established, tested and available for use • Transitions for PFN & West Lothian Council yet to start

  10. SWAN Contract 14th February 2014 31st March 2020 31st March 2023 31st March 2026 • The Framework Agreement will continue until the last Call-Off Contract has expired being a date no later than 31st March 2026 Managed Exit - 3 years Framework Call-Off Period – 6 years Window for placing Orders - 3 years • No new Call-Off Contracts may be entered into after 31st March 2020 • Call-Off Customers are entitled to continue placing Orders until 31st March 2023 • All Orders placed must expire on or before 31st March 2026

  11. Contract Overview Framework Agreement Membership Agreement Call-Off Contract Call-Off Contract Call-Off Contract Call-Off Contract Shared Services Call-Off Contract

  12. Contracting Methods • Single Call-Off Customer • Perform all obligations without support – may suite larger organisations • Direct contractual relationship between all parties • Establish a new Contractual Hub • Perform OR share all obligations for the benefit of all Public Sector Bodies (Service Recipients) within the Contractual Hub – may suite groups of organisations with a commonality • “Lead” organisation contractually responsible on behalf of Service Recipients • Join a Pre-Existing Contractual Hub • Join via a Change Control Note (CCN) to an pre-existing Call-Off Contract • May provide local administrative, operational and financial benefits

  13. SWAN Governance

  14. NSS Role and Responsibilities • Contracting Authority for the Shared Services Call-off Contract and the Framework Agreement. • Central Management service provider for SWAN • Twenty Eight responsibilities • Core NSS Services • Detailed in the Membership Agreement • Summary as follows

  15. Core NSS Services • Contract management • Service Catalogue management • Administration of SWAN Management Board, User forum, and Design Authority • Financial management and billing • Service management • Project management, including risk and issues log • Architecture management • Security management • One to one meetings with Call-off Customers during transition phase.

  16. AndyRobertson Director IT / Senior Supplier Ian Tootill Finance Support Ron MacDonald Dennis Betts Head of SWAN SWAN IT Business Service Partner CLO / CMS Legal Support Ross Walker Ian Cordner Roddy Cameron Colin Howarth John Potts SWAN Project SWAN Service SWAN Contract SWAN Security SWAN Technical & Manager Manager Manager Manager Architectural Support Technical & Project Support Service Support Architectural Support SWAN AUTHORITY TEAM Full time Resource

  17. Customer Engagement Process

  18. 18 SWAN Costs NSS Amount Capita Catalogue £ Variable Shared Services Increased based on chosen SLA Shared Services Set-Up £6.4m over 6 years Transition Charge £ Variable Currently £404k per annum Contract Management 20% of £404k share or £1k min Member Transition Management £2k Legal Review

  19. High Level Benefits • Market favourable circuit costs • Each circuit competed via service integrator model & gain share mechanism • Reduced Tranche 2 Customer WAN Procurement time & costs • Greater technical credibility: • Improved bandwidth • Full use of all access connection technology methods • Greater network resilience, availability and security • Increased presence in rural areas • Shared Services included as standard • Potential for further benefits through Value Added Services enabled by SWAN e.g. collaborative environments & data sharing

  20. Building the ROI for SWAN Connectivity Services • SWAN offers a range of benefits and it is important that you are comparing like for like. • SWAN – Benefits Realisation • Capita will be happy work through this with each Tranche 2 Customer • Andy Williamson has also produced a benefits realisation document that will assist you in this process • Shared Services • Included in the service • Value Proposition • Zones • Site Numbers = discounts • Supports PAN Public Sector Collaboration

  21. Tranche 2 customer engagements Additional 2,500+ sites

  22. Key messages • Sharing of data and information • It is more than connectivity • Discounts for all, as new customers join

  23. Questions

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