1 / 8

Communication

Communication. What is communication?. Sending and receiving of messages between people. Two forms of communication. Verbal – using words Non Verbal – conveying messages without words. “I” messages. You say how you feel and what you think, rather than criticizing someone else

hide
Download Presentation

Communication

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Communication

  2. What is communication? • Sending and receiving of messages between people

  3. Two forms of communication • Verbal – using words • Non Verbal – conveying messages without words

  4. “I” messages • You say how you feel and what you think, rather than criticizing someone else “I feel… (here you name an emotion- anger, fear, disappointment) When you…(here you say what behavior bothers you) Because….”(here you explain why it bothers you)” Ex: “I feel angry when you talk out loud because you are disturbing the other students.”

  5. “You” message • You criticize others by putting the blame on them • “You…(blaming the person for something)” Example: “You always think you can have things your way!”

  6. Passive Behavior • A person’s hands are fidgety is example of passive behavior • When a person tries not to hurt other’s feelings, but usually gets taken advantage of in the process. • Doesn’t always get what he/she wants b/c they are afraid to ask • Heads down, avoiding eye contact, speaking in a hushed tone • General appearance: giggling/silly, beating around the bush, body language and words don’t match

  7. Aggressive Behavior • When a person only want his or her own way and doesn’t care how they get it • Invading a person’s personal space, using threatening gestures, loud or mocking tone of voice • Language may include a lot of “you” message (accusations, threats, or insults) • General appearance: sarcastic, bully, smart –aleck attitude

  8. Assertive Behavior • When a person does not infringe on others’ desires, wants, or needs. • When a person acts assertively you don’t lose self respect and you get your point across without hurting other’s feelings. • Use direct, honest statements and showing respect for others. • Uses “ I” messages when possible • Avoids blaming, put –downs, demands, or threats • General Appearance: pays attention, strong, and caring

More Related