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Trends impacting speech technologies

Trends impacting speech technologies. Mike Matthews August 2006. Which factors influence technology adoption?. ‘Mini MBA’ approach. Political Economic Social Technical. Political. Employment – people versus leading technology Security – ASR/SVI for legal intercept

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Trends impacting speech technologies

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  1. Trends impacting speech technologies Mike Matthews August 2006

  2. Which factors influence technology adoption? ‘Mini MBA’ approach • Political • Economic • Social • Technical

  3. Political • Employment – people versus leading technology • Security – ASR/SVI for legal intercept • Perceived as acceptable technology

  4. Economic • Which job is speech technology displacing? • Is it more cost-effective? • How long to payback? • Any big capital investments? • Operating expenses? • Can it be scaled up and down easily? • Business case led ROI • Rather than technology

  5. Social • How many accept/prefer self service? • A generation brought up with menus • Bragging rights

  6. Technical • Accuracy improvements • Better dialogue construction • Industry knowledge improvements • Continued process tuning • Licensing processes more flexible

  7. Graduated ✔ Don’t forget the ‘10 times’ rule! • Is it 10x cheaper than the alternative? • Is it 10x faster? • Is it 10x more reliable? • Is it 10x more accurate? Vinyl to CD VHS to DVD Film to digital camera Telephone operator to ASR?

  8. mike.matthews@aculab.com See Aculab at booth 409

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