Placing a Point Redemption Order Online

1. Placing a Point Redemption OrderOnline

2. Before processing a Point Redemption Order please remember: • Some products (such as diffusers and business tools – like brochures and magazines) are NOT available to be purchased using Rewards Points • All Point Redemption Orders are final. • No changes, returns, or exchanges can be made once the order has been paid for.

3. After logging into your virtual office you can begin creating a Point Redemption Order.Start shopping by using the Product Categories near the top of the screen. NOTE: Do not start by clicking anywhere in the Scheduled LRP Orders area. Doing so will link all your changes to your LRP and you will not be able to make it a Point Only Order.

4. In each Product Category, our products are divided into subcategoriesto make them easier to find. Simply click on a subcategory link to view items within that product line.

5. You can change the quantity you wish to purchase in the Quantity Box next to each item. Click the “Add to Cart” button beneath the item you wish to add to your order.

6. The two most recently added items will appear in the “Recently Added” area of the Cart Summary To view your cart and/or process your order, click “Go to Cart”

7. To make your order a Point Only Order, use the “Use Points?” column drop downs to change all of your products to using points. The drop down allows you to select the quantity of each product that you would like to purchase with points.

8. You can see: • How many Reward points you can use • How many points you have used so far On a Point Only order there will be no PV and no dollar amount listed below the items.

9. To continue adding product, click on “Continue Shopping” To clear your cart and delete the order click on “Clear changes” To see total cost of order with shipping and tax, click on “View Totals” in the Order Summary Section of the My Cart Screen

10. To change your Shipping Address(for sending a gift, sending a retail order to a retail customer, etc.)click on the “Edit” link next to your Ship To Information A new window will appear. • In this new “Edit Shipping Address” window, you can: • Add new addresses • Select previously used addresses • Edit previously used addresses • Remove old addresses

11. To change your Billing Address(if you use a new card this will help prevent it from being declined) click on the “Edit” link next to your Bill To Information A new window will appear. • In this new “Edit Billing Address” window, you can: • Add new addresses • Select previously used addresses • Edit previously used addresses • Remove old addresses

12. To change your Payment information (when credit card is expired, or to use a different credit card on this order) click on the “Edit” link next to your Payment Information A new window will appear. • In this new “Edit Payment Information window, you can: • Add new payment types • Select previously used payment types • Edit previously used payment types • Remove old payment types Payment information is needed on a Point Only Order for taxes, shipping, and applicable Point Redemption Fees

13. To select where your Confirmation Email will be sent, click on the “Edit” button next to “Send Confirmation To” A new window will appear. In this new “Edit Email Address” box you can enter the email address that you wish this order’s Confirmation Email to be sent NOTE: This will NOT change the email address associated with your account.

14. In the “Order Summary” note the following charges on your Point Only Order: • Shipping • Tax (if applicable) • Online Credit Redemption Fee(s) • $3.00 per 100 points redeemed You can also choose how you would like this order to ship under the “Shipping Options” Once you have finalized your Point Only Order, click on “Continue”

15. Review your Point Only Order. To continue adding product, click on “Continue Shopping” To make changes to any part of the order, click on “Return to Cart”. To clear your cart and delete the order click on “Clear changes” If all order information is correct and you are ready to complete your order, click on “Process Order Now.”

16. Once you choose “Process Order Now” • Your credit card will be charged and your order will ship today. • Please Note: Orders must be placed before 11:00AMMSTin order for it to ship today. • However, the date (and volume) for the order WILL be today – whether it ships today or tomorrow • If you need assistance completing your order, feel free to use the Chat button. • Our agents are on hand Monday – Friday 8AM to 6PM MST to assist you with all your questions.