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Strategic Communication in Business Negotiation

Master the art of euphemistic presentation, passive voice, and empathic technique in negotiations to achieve optimal outcomes. Learn how softened wordage can lead to successful deals.

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Strategic Communication in Business Negotiation

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  1. Chapter 12 Business Negotiation

  2. Tactical expressions 7-1 Euphemistic presentation Softened wordage • We can not agree to your request. • Our products are the best on the market. • Your proposal is warmly appreciated. But we regret to inform you that we are unable to find you the purchasers of other items you mentioned.

  3. I’m afraid it’s difficult for us to agree to your request. • We might say that our products are the best on the market. • We appreciate your proposal and hope that next time we may be of further help to you in finding the purchasers of other items you mentioned.

  4. Passive voice • Obviously, you made a very careless mistake here. • A very careless mistake was made here. • For the past three years, you did not place any order from us. • For the past three years, no order has been placed from us.

  5. Empathic technique • We do not believe you will have cause for dissatisfaction. • We don’t refund you if the returned itemed is soiled and unsalable. • Your offer is warmly appreciated. But we regret to inform you that we are unable to find a ready market for the items you mentioned.

  6. We feel sure that you will be entirely satisfied. • We gladly refund you when your returned item is not soiled and salable. • We appreciate your offer and hope that next time we may be of further help to you in finding a ready market for the items you mentioned.

  7. Give partners an out • We know where you are about the quality and quantity of your products. • Under these circumstances, it seems best for one to let his partners know before any action is taken. • We approve of your plan on the whole, but we respectively represent interest of different companies, don’t we?

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