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Organization of the services for the employers

Conference ” Successful service delivery-ways of working with employers ”. Organization of the services for the employers. 11-12 September, Chi s in a u, 2013 Raisa Dogaru, Deputy Director, NEA. The contest of the presentation :.

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Organization of the services for the employers

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  1. Conference”Successful service delivery-ways of working with employers” Organization of the services for the employers 11-12 September, Chisinau, 2013 Raisa Dogaru, Deputy Director,NEA

  2. The contest of the presentation:

  3. Republic of Moldova, 33843,5 km2,Population of the Republic of Moldova - 3559,5 thousand men-48%urban - 41,7% women - 52% rural - 58,3% Capital Chisinau - over 700 thousand persons welcome

  4. Indicators of the labour market:Occupied population 1030,2 thousandmen – 49,1% urban – 51,6% women - 50,9% rural – 48,4% Rate of employment – 34,5%Rate of activity – 37,5%Rate of unemployment I quarter 2013– 8,1% (90,8 thousand persons)Number of registered unemployed at 30.08.2013- 17 651 unemployed personsNumber of job-places at 30.08.2013 - 7 908 vacancies

  5. National Employment Agency (NEA) Public Institution within the Ministry of Labour, Social Protection and Family 2 levels: national and territorial. 35 employment agencies The NEA is administrated by the Council of administration on the tripartite principals (government, employer’s organization, trade unions), at the local level the tripartite consultative councils The web-sitewww.anofm.md, portal www.angajat.md, Center of information, Call - Center, informational system JOBLESS, Intranet

  6. Functions. Services and Programs. Information Mediation Active and passive measures • Services of information and professional counceling • Mediation services • Vocational training: courses of qualification, re-qualification and perfection • Stimulation of the mobility of the labour force • Public works for the community • Stimulation of the employers for the employment of the graduates

  7. Organization of the work with the employers. Peer ReviewSimilarities and differences. Positive practices. • Organizational structure • Organization and description of the working process • The responsible persons and their roles at the different levels • Stipulation of the working methods • Informational system • Monitoring • Evaluation of the satisfaction • Training of the personnel • Problems. Conclusions

  8. Organizational profile of the Service for the employers in the work with the employers

  9. Organization and description of the process of work with the employers

  10. The responsible persons and their roles at the different levels

  11. Stipulation of the methods

  12. Organization of the initiation of the contact with the employers.

  13. Channels of initiation of the contacts

  14. Frequency of the contacts

  15. Identification of the necessities

  16. Support of the informational technologies

  17. Monitoring

  18. Ways of evaluation of the satisfaction

  19. Training of the staff

  20. Problems. Challenges • The structure of employment services, limited financial resources, systems not as flexible financing labor market policies • Decision. The introduction of new methods. Programs insufficient incentives for employers to employ people vulnerable in the labor market • The need for relevant information about employers, identifying the needs of employers. Corresponding IT system. Profiling employers. Special attention should be given to small employers. • Continuous training and motivation of staff - an issue in the development of quality services. Lack of communication and negotiation skills and knowledge related to the labor market, identifying the needs of Recruitment, Marketing in cooperation with employers to cut employment service image, reduce its effectiveness.

  21. Conlusions • Ensure functioning of organizational and institutional framework in relation to employers. A process working well structured and organized with employers and people looking for a job. A structure to streamline work processes and focus on results. Adjusting employer cooperation and providing strategic and systematic concrete candidates. • An improvement of the system of collecting and processing data in an efficient information system that will facilitate monitoring activities. Regulation of collaboration between institutions to have relevant data on employers. • Programs and services must be tailored to local needs in cooperation with labor market actors • Developing of the monitoring and evaluation systems by measuring the results according to management objectives. Customer satisfaction should be the scope of activities of the Public Employment Service • Continuous training of personnel, information and dissemination of positive experience. Creation of the Center for the training of the staff.

  22. Thank you for your kind attention! E-mail: raisa.dogaru@anofm.md www.anofm.md www.angajat.md

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