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The Centrality of Feedback in Teaching Business Communication and Improving Performance

The Centrality of Feedback in Teaching Business Communication and Improving Performance. Submitted for the Proceedings of New Orleans October 20-22, 2005. Presented by Sean E. Mahar. MA in Speech Communication, University of Montana, Missoula

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The Centrality of Feedback in Teaching Business Communication and Improving Performance

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  1. The Centrality of Feedback in Teaching Business Communication and Improving Performance Submitted for the Proceedings of New Orleans October 20-22, 2005

  2. Presented by Sean E. Mahar • MA in Speech Communication, University of Montana, Missoula • Adjunct Professor, Graduate School, American International College, Springfield, MA • Director of Professional and Organizational Development, Division of Human Resources, Baystate Health, Springfield, MA

  3. Special Thanks • Leaders at Baystate Health Who Experimented with the Timely Feedback Model • Eric Eisenberg, Ph.D., U. of South Florida • Roger Conaway, Ph.D., ABC Program Chair • Lisa E. Gueldenzoph, Ph.D., ABC Proceedings Editor • PABC-2005-86 Reviewer #1 • PABC-2005-86 Reviewer #2

  4. Is it possible … that after all that has been written over the past 80 plus years about feedback that there just might be a new way of looking at it? Why do people get defensive when you give them feedback? Why don’t people appreciate feedback?

  5. Presentation Flow • Popular Uses of the Word “Feedback” • Academic References to “Feedback” • Images of Feedback • Development of Timely Feedback Model • Future Directions

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