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Thank You

Thank You. Honolulu Zoo Study. Human Context. Confusion Frustration Distrust. · Lost · Tired · Exhausted (2x) · Weak · Numb · Low Morale · Unhappy (2x) · Unappreciated · Helplessness · Hopeless · Don’t care anymore · Feel like giving up on the zoo · Give up already

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Thank You

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  1. Thank You

  2. Honolulu Zoo Study

  3. HumanContext

  4. Confusion • Frustration • Distrust

  5. ·Lost ·Tired ·Exhausted (2x) ·Weak ·Numb ·Low Morale ·Unhappy (2x) ·Unappreciated ·Helplessness ·Hopeless ·Don’t care anymore ·Feel like giving up on the zoo ·Give up already ·Had enough ·Resignation (2x) ·Disappointed (4x)

  6. ·Frustrated (10x) ·Sick ·Sickened ·Disgust ·Disgusted (3x) ·Upset (2x) ·Very mad ·Angry (2x) ·Pissed off (2x) ·Really pissed off ·Super super pissed off ·Stabbed in the back ·Cynical ·Jaded ·Intimidated

  7. Points of Agreement

  8. 1. Love of animals

  9. 2. Need for resolution

  10. Almost universally, stakeholders shared the need for…

  11. Clarity People are very confused over the direction of the zoo.

  12. Better Organization The majority expressed the need for a more unified organization. The current setup is highly fragmented and divisive.

  13. Leadership Effective leadership is lacking. Endorsement of current Zoo Management is low.

  14. A Decision What’s the city’s “plan” for the zoo? Who should be running the zoo?

  15. Explore the possibilities for…

  16. Improving leadership at all levels of supervision • Creating a unified management structure

  17. Behavior & performance are a function of social & systemic context

  18. To change behavior… change the systemic & social context

  19. Systemic Context

  20. Key Issue Governance

  21. Create a unified management structure

  22. Refine and reframe the existing “partnership”

  23. Marketing & Business Development Board of Directors Community Representatives City Zoo Management & Staff Zoological Society Executive Director Zoo Zoo Operations Animal Care Education Facilities Administration

  24. Social Context

  25. Improve leadership

  26. Rationale

  27. Distrust & frustration are pervasive and deep

  28. Leadership needs to step up!

  29. Next Step 1

  30. Develop conceptual recommendationsfor the Mayor’s approval.

  31. 2a Next Step

  32. Set up a Guiding Coalition with all stakeholders represented

  33. Plan for an interim organization under a unified management structure.

  34. Representation • City/Enterprise Services • Zoo management • Zoo employees (unions) • Zoological Society • Volunteers

  35. Running parallel to 2a

  36. 2b Next Step

  37. LeadershipImprovement

  38. Provide mentoring and coaching support for all levels of Zoo leadership

  39. Provide a neutral facilitator

  40. 3 Next Step

  41. Have a planning sessionincluding representatives from allstakeholder groups

  42. Develop Basic Coalition Agreements • Organization • Governance & Decision Making • Stakeholder contributions

  43. Seek solutions to “pressing problems.”

  44. Communication • Morale • Resources • Financial

  45. Deliver “symbolic acts.” Score “first downs.”

  46. Refine the Zoo Strategic Plan

  47. 4 Next Step

  48. Research

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