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Communication

Understand why communication can be challenging and learn how to convey messages effectively. Explore verbal and nonverbal cues, active listening techniques, and gender differences in communication styles. Enhance relationships and collaboration through clear and empathetic communication. Develop your skills and create meaningful connections in personal and professional interactions.

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Communication

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  1. Communication • Why is this hard? • What you mean to say • 2. What you actually say • 3. What the other person hears • 4. What the other person thinks they hear • 5.What the other person says • 6. What you think the other person said • Why do we need to communicate? • To survive • For relationships • What is communication? • Process of conveying feelings, attitudes, acts, beliefs and ideas

  2. communication process • The Idea • Encoding • Transmission • Receiving Decoding Understanding Feedback Noise External Internal

  3. One Way Communication Key element is feedback: helps communication, develop relationships and people to work together Or Passive listening because there is no verbal feedback Two way communication

  4. Nonverbal Communication • Can relate to the verbal message in 3 ways: • It can reinforce the verbal message • It can replace the verbal message • It can contradict the verbal message

  5. Nonverbal Communication • Facial Expressions • Vocal Qualities • Gestures • Touching • Personal Space

  6. More Nonverbal Communication • Distances • Intimate distance: 18” • Personal Distance: 18” - 4’ • Social Distance: 4’ – 12’ • Public Distance: 12’ + • Physical Environment • Clothing • Silence

  7. Verbal Communication • Semantics • Assumptions • Emotional Phrases • You wouldn’t understand, After all I’ve done for you, You wouldn’t do that if you really cared about me, When I was your age…

  8. Gender • Males: status and independence • Females: Connection and intimacy • Communication: both genders could adapt some of the othes style

  9. Listening Much more than hearing and seeing: an active process. Most often, 75% of communication is ignored, misunderstood or forgotten • Ignoring • Pretending • Selective • Attentive • Empathetic Listening

  10. Responding • Judging • Criticizing • Behavior instead of personalities • No “you” messages • Observations instead of judgments • Don’t do it when angry or upset • Don’t give advice • Advising • Interpreting • Supporting • Questioning • Understanding

  11. Active Listening • Posture • Open ended questions: What, where, when, how, etc? • Close ended questions: Answered with yes or no • Minimal Encourages • Reflective Responses

  12. Celebrity Listening Activity Brad Pitt

  13. Other Listening Activity

  14. Questioning Activity • Tell your group members: • The best thing that happened to me in 2008 happened at the_____ (location). • Ask 10 open ended questions to learn what happened. When, who were you with, what were you wearing, etc. [You cannot ask “What happened?] • Then switch to, “The worst thing that happened to me in 2008 was at the____ . • This time use 10 close ended questions to find out more. Yes / No questions • Were you swimming at the time? Were you with your sibling? Were you with your boyfriend/girlfriend? Etc.

  15. THE END

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