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UVic Technology Solutions Centre

UVic Technology Solutions Centre. Th e Standardization of PC Acquisition and Support. Introduction. Session 50 minutes What, why, and how of the UVic TSC Speaker Nav Bassi, BSc , MBA, PMP Director, Academic & Admin Services. The Problem. People buying whatever they want

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UVic Technology Solutions Centre

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  1. UVic Technology Solutions Centre The Standardization of PC Acquisition and Support

  2. Introduction • Session • 50 minutes • What, why, and how of the UVic TSC • Speaker • Nav Bassi, BSc, MBA, PMP • Director, Academic & Admin Services

  3. The Problem • People buying whatever they want • Mixture of consumer/commercial hardware • Home-based operating systems • Poor warranty service • Expensive one-off purchases • University supporting everything they buy • Unpleasant surprises/tech review confrontation • Inconsistent experience

  4. A Potential Solution • Develop standards • Guarantee level of performance/compatibility of standards • Get a good deal from a vendor • Price discounts • Warranty service • Quick delivery

  5. First Attempt • Write an RFP for a vendor to do it all • Hardware/software specifications • Ordering system • Delivery • On-site support

  6. The Insight • In order to make this work, we needed a parallel to the vendor on campus to facilitate the ordering process • This is how we add value*, get campus buy-in, and also keep an eye on our vendor *Especially for non-standard acquisitions; recommend and tech review

  7. Refined Solution • Technology Solutions Centre • 4 published standard PCs; mandatory for VPFO, recommended for all others • Ordering is done via our WebReq system, TSC passes these on to our vendor • Delivery is done by the vendor, directly to the client • On-site support is provided by our staff, or our vendor’s team

  8. Staffing Model (net: 0)

  9. Campus Workflows

  10. Vendor Interactions

  11. Technology Solutions Centre • Technology Solutions Centre is where our campus clients go • If the standard works for you, no direct interaction is required • Otherwise, you can phone, email, or walk-in for assistance • http://www.uvic.ca/tsc

  12. “Standard” since July 1, 2010

  13. “Non-Standard” since July 1, 2010

  14. Total Savings Over Retail Pricing Since July 1, 2010 $702,203.82

  15. How busy is the TSC?

  16. Total Savings Over Retail Pricing Since July 1, 2010 $702,203.82 With no additional staff

  17. Handling the Hiccups • Macs • Campus perception • Vendor issues • Delays/errors • Refunds

  18. Refinements To Date • Technology Solutions Centre Demo Facility • Standard Dell PCs • Standard office furniture • Standard Cisco VoIP phones • Standard Kyocera office printers • Macs • Additional internal standards • Ultra-portable laptop • Netbook

  19. Future Refinements • Additional technology • Smartboards? • VDPs? • Mobile phones? • Finalize Policy/Procedures • Policy/Procedures drafted • Exception process for VPFO units

  20. Questions? Thank you for attending! Feedback: navbassi@uvic.ca

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