“ Study on Public’s Reception and Perception of Volunteer Services”

1. 香港大學 民意研究計劃 The University of Hong Kong Public Opinion Programme “Study on Public’s Reception and Perception of Volunteer Services” Dr Robert CHUNG Ting-yiu 9 November 2002

2. Outline of Presentation • Overview • Participation: Actual and intended • Social influence • Barriers and expectations • Evaluation of provider agencies and the local culture • Other topics • Conclusion

3. Overview

4. Stage One: Quantitative telephone survey of the general public • Stage Two: Quantitative telephone survey of the service recipients • Stage Three: Qualitative focus group studies

5. Contact Information of Telephone Surveys

6. Information of Focus Group Studies

7. Participation: Actual and Intended

8. Experience of Participating in Volunteering(Base=1,555)

9. Last Participation in Volunteering Organized Volunteering (Base = 348) Mutual Aid (Base = 859)

10. [Excluding those who are certain that they have not participated in volunteering over the past 12 months ] No. of times Participated in Volunteering

11. No. of hours Participated in Volunteering* Organized Volunteering Mutual Aid *Excluding those who are certain that they have not participated in volunteering over the past 12 months

12. [Excluding those who are certain that they have not participated in volunteering over the past 12 months ] Perceived Hourly Rate of Volunteer Work

13. No. of Volunteers Deployed* (Base = 202) No. of Service Hours Contributed by Each Volunteer* (Base = 202) *Excluding those who are certain that they have not received any volunteering service over the past 12 months

14. Intention of Involvement *Only ask those who have participated in any form of volunteer work before

15. Reasons for not Volunteering* (Base = 587) Intention for Future Volunteering*(Base = 587) *Only ask those who have never participated in volunteer work

16. Social Influence

17. Experience of Encouragement(Base = 1,555)

18. Main Source of Encouragement[Only ask those who have been encouraged to participate in volunteering](Base = 502) • *Opinion from focus groups: • Schools, business corporations, the elderly and new immigrant centers: • good entry points for promoting volunteerism • Schools as superlative bases for promoting volunteerism

19. Barriers and Expectations

20. Barriers to the Development of Volunteering 2 1 2 3 3 1

21. Ways to Promote Volunteering 1 2 1 3 3 2

22. The Most Preferred Supporting Body 1 1 2 3 2 3 • *Opinion from focus groups: • Genuine support from government is indispensable (volunteers) • More civic education needed (volunteers) • Additional resources from government and all walks of life urged (service recipients)

23. Perceived Social Status of Volunteers

24. 1 1 2 2 3 3 Nature of Volunteering Service * Excluding those who are certain that they would not deploy volunteers again

25. Evaluation of Provider Agencies and the Local Culture

26. Evaluation of Services (Base = 204)

27. Satisfaction with Various Aspects of Provider Agencies (Base = 150)

28. Evaluation of the Influence of Government Policies and Local Culture (Base = 204)

29. Other Topics

30. General Motivations for Volunteering (Base = 1,555) General Hindrances for Volunteering (Base = 1,555)

31. Channels for Learning about Ways to Volunteer [Only ask those who have participated in organized volunteering before ] (Base = 348)

32. Need for Training before Volunteering [Only ask those who have participated in organized volunteering before] (Base = 348) • *Opinion from focus groups: • Success of volunteer services greatly enhanced by adequate training • Regular training programs for potential and existing volunteers urged

33. Conclusion

34. Survey of General Public • Over 60% of HK people had ever participated in any form of volunteer work • Two-fifth of respondents volunteered over the past 12 months • The majority of those who had volunteered would continue to volunteer • Half of those who had never volunteered would consider volunteering • Most people positively assessed volunteers and thought that volunteers were being respected • Helping others and serving the community were perceived as the motivations for volunteering, while a waste of time as the major hindrance

35. Survey of Service Recipients • Four-fifths of organization representatives had ever received volunteering service within one month ago • Service recipients deployed 237 volunteers on average in the past year, each volunteer provided an average of 25 service hours • Volunteer services received and needed in future were mainly recreational activities and visiting • Arrangement of volunteering service provided by volunteer provider agencies and the performance of volunteers positively evaluated

36. Focus Group Discussions • Communications and mutual understand between volunteers • and organizations considered important • Post-service follow-ups and training needed for volunteers • Development of systematic database of volunteers called for • Schools as superlative bases for promoting volunteerism • Support from government (more resources) urged • More research on volunteerism to be initiated

37. Thank you!