BUS 680 Education for Service--tutorialrank.com

1. BUS 680 Entire Course (June 2020) For more course tutorials visit www.tutorialrank.com BUS 680 Week 1 DQ 1 Motivating Employees (Graded 50/50) BUS 680 Week 1 DQ 2 Knowledge, Skills, and Attitudes (KSAs) (Graded 50/50) BUS 680 Week 2 Training Needs Analysis(Graded 145/150) BUS 680 Week 2 DQ 1 Needs Analysis(Graded 50/50) BUS 680 Week 2 DQ 2 Levels of Analysis(Graded 50/50) BUS 680 Week 3 Assignment Training Design Proposal (Graded 137/150)

2. BUS 680 Week 3 Discussion Training Delivery( Graded 47/50) BUS 680 Week 3 Discussion Training Design (Graded 50/50) BUS 680 Week 4 Assignment Training Development (Effective Feedback Skills for Managers) (Graded 142/150) BUS 680 Week 4 Discussion Types of Trainee (Graded 50/50) BUS 680 Week 4 Discussion Training Methods (Graded 50/50) BUS 680 Week 5 Exam (Graded 50/50) BUS 680 Week 5 Discussion Engaging Participates (Graded 50/50) BUS 680 Week 5 Discussion Effective Facilitation (Graded 50/50)

3. BUS 680 Week 6 Discussion Training Evaluation (Graded 50/50) BUS 680 Week 6 Discussion Training Effectiveness (Graded 50/50) BUS 680 Week 6 Final Paper The Training Program (Fabrics, Inc) (Graded 225/250) ============================================== BUS 680 Week 1 DQ 1 Motivating Employees (Graded 50/50) For more course tutorials visit www.tutorialrank.com A major influence on job performance is motivation. There are several theories explaining the concept of motivation (expectancy theory, ERG theory, reinforcement theory, etc.). Select one of the following three scenarios to use as a framework for your discussion. In your post, apply a specific motivational theory to one of the three scenarios. Complete an analysis of the motivational theory using the scenario as a framework for your discussion.

4. Scenario A You are a manager at a manufacturing plant forced to reduce 25% of its workforce due to budget constraints caused in part by the increased prices of a raw material. The vast majority of the tasks once performed by employees are now outsourced to India. Consequently, your remaining workforce has suffered a significant lack of motivation. It is your task to move the remaining team forward under the current circumstances ensuring weekly quotas are reached and none of the production numbers suffer. Scenario B You are a call center representative working at a mortgage company struggling to keep up with the increased regulations and compliance guidelines imposed to better control this industry. Recently, a junior level manager was promoted to a Vice President (VP) position, much to the surprise of all the employees. The employee perception was that the promotion was unfair and that the chosen candidate lacks the experience and the “people skills” required to excel in the new role. The first few emails from the newly promoted VP set the stage for a less flexible, “numbers driven” environment, potentially negatively impacting employees’ work-life balance. You desperately need this job as a single parent raising three kids. Scenario C You have been employed at the same company for 20 years. You have come to terms with the fact that you have no promotional opportunities here and you are at a “dead end job.” You contemplated changing jobs a few times in the last few years, but some of the reasons you stay include

5. a manageable work load, flexible work hours, friendly co-workers, and a supportive upper management team. Yet, you are not motivated to go above and beyond the expectations identified for your position and job description. Your initial post should be 250 to 300 words. Use this week’s lecture and the course text as a foundation for your initial post. Incorporate the following article into your discussion: The Top 9 Things That Ultimately Motivate Employees to Achieve (Links to an external site.). Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions: ============================================== BUS 680 Week 1 DQ 2 Knowledge, Skills, and Attitudes (KSAs) (Graded 50/50) For more course tutorials visit www.tutorialrank.com

6. Review the Training in Action 1-3 scenario titled, “Training Needs in the Student Registration Office” in Chapter 1 of the Blanchard and Thacker (2013) text. Assume that you were hired to develop a training program for the Customer Service Representatives (CSRs) as described in the scenario. Identify four of the most important KSAs (Knowledge, Skills, and Attitudes) a training program for the CSRs must address and include your reasoning for selecting these. Discuss the specific activities to be performed in the five phases of the training process model: Analysis Phase, Design Phase, Development Phase, Implementation Phase, and Evaluation Phase. Use this week’s lecture as a foundation for your initial post. Incorporate into your discussion the transfer of training concepts from the Jaidev and Chirayath (2012) article with an emphasis on pre-training, during- training, and post-training activities. Utilize concepts from the Develop a Training Plan video and the Blanchard and Thacker (2013) text in your discussion. Your initial post should be 250 to 300 words. ============================================== BUS 680 Week 2 DQ 1 Needs Analysis (Graded 50/50) For more course tutorials visit www.tutorialrank.com Needs Analysis [CLOs: 1, 3]. Read the following scenario:

7. A manager says, “We need a training course on time management. We have 30 field representatives coming in for a conference next week and only 20% of them are actually meeting their goals. This is disappointing because they had the training four months ago but still have not met their overall goals in sales and customer service. I want you to give them a half-day training on time management.” Provide a detailed description of how you would respond to and proceed in this situation. In your post, respond to the following questions: • What is the purpose of a training needs analysis (TNA)? • How do you determine when needs analysis should be conducted? • Is it always necessary to conduct a TNA? • What methods and tools would you use to help this manager? Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and

8. Thacker (2013) text, use at least one additional scholarly source to support your discussion. Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions: • What did you learn from the posting? • What additional questions do you have after reading the posting? • What clarification do you need regarding the posting? • What differences or similarities do you see between your initial discussion thread and your classmates' postings? • What are the differences or similarities in the specific methods and tools you would use to help this manager compared to those identified by others? • Analyze the methods and tools chosen by others. Do you agree or disagree with the choices? Why or why not? Provide examples where possible.

9. Your reply posts should be a minimum of 150-250 words each. ============================================== BUS 680 Week 2 DQ 2 Levels of Analysis (Graded 50/50) For more course tutorials visit www.tutorialrank.com Levels of Analysis [CLOs: 1, 3].. Discuss the differences between, and the relationship among, the following levels of analysis: organizational analysis, operational analysis, and person analysis. Do more than provide a basic definition. Generate at least two important questions to ask when conducting each level of analysis. Identify at least two techniques, sources of data, or methods to collect data for each level. Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.

10. Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions: • What did you learn from the posting? • What additional questions do you have after reading the posting? • What clarification do you need regarding the posting? • What differences or similarities do you see between your initial discussion thread and your classmates' postings? • How do the questions you have generated for each level of analysis compare to those identified by others? Your reply posts should be a minimum of 150-250 words each. ============================================== BUS 680 Week 2 Training Needs Analysis (Graded 145/150)

11. For more course tutorials visit www.tutorialrank.com Training Needs Analysis (TNA) [CLOs: 1, 3]. Presented at the end of chapters 4, 5, 8 and 9 of the Blanchard and Thacker (2013) text, are examples of what would be done in a real situation regarding a small business that requested training. Review the Fabrics Inc. example at the end of chapter 4. In the Fabrics Inc. example, Blanchard and Thacker (2013) have demonstrated, needs analysis, the first phase in the Training Process Model. In an 800 to 1,000 word paper (excluding the title and reference pages), discuss the strengths and weaknesses of the approach and what might be done differently using the Fabrics Inc. example. Identify the sources of data used in the analysis. Discuss how closely the approach correspond to the ideal model presented in the Blanchard and Thacker (2013) text. Consider the advantages and disadvantages of the assessment methods used. Then, describe at least two additional methods that could have been used, providing rationale as to why these methods could be used. Your paper should include an introduction (a thesis statement and a preview of your paper), APA formatted headings to organize and identify each section of your paper, and a conclusion paragraph including restatement of the thesis. An Abstract is not required. Your paper must be formatted according to APA style as outlined in the Ashford Writing Center. Your paper must also include citations and

12. references for the Blanchard and Thacker (2013) text and at least three scholarly sources from the Ashford University Library. The paper • Must be 800 to 1,000 words, double-spaced in length (excluding the title and reference pages) and formatted according to APA style as outlined in the Ashford Writing Center. • Must include a separate title page with the following: o Title of paper o Student’s name o Course name and number o Instructor’s name • Must use at least three scholarly sources in addition to the course text from the Ashford University Library.

13. • Must document all sources in APA style as outlined in the Ashford Writing Center. • Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center. ============================================== BUS 680 Week 3 Assignment Training Design Proposal (Graded 137/150) For more course tutorials visit www.tutorialrank.com Training Design Proposal [CLOs: 1, 2, 3]. Imagine that you are tasked with the development and delivery of a two-day training workshop for 100 managers on how to use effective feedback skills when delivering one-on-one performance reviews to employees. In an 800 to 1,000 word paper (excluding the title and reference page), construct a proposal that identifies three specific learning objectives, a discussion of the content the training would entail, methods to be used (e.g. lecture, case study, role play), and the instructional media and equipment required and explains why. Specify the logistical arrangements, such as type of room setup, that can enhance or

14. undermine the content and interaction between participants. Assess the impact that room set up has upon communication within the group. Take into consideration: • Length of workshop (2 days) • Number of trainees (100) • Learning objective (developing effective feedback skills) Your introductory paragraph must include a clear and concise description of the training. Tables, graphs and charts may be used. APA formatted headings should be used to organize and identify each section of your paper. An Abstract is not required. Your paper must be formatted according to APA style as outlined in the Ashford Writing Center. Your paper must also include citations and references from the Blanchard and Thacker (2013) text and at least three additional scholarly sources. The paper

15. • Must be 800 to 1,000 words, double-spaced in length (excluding the title and reference pages) and formatted according to APA style as outlined in the Ashford Writing Center. • Must include a separate title page with the following: o Title of paper o Student’s name o Course name and number o Instructor’s name o Date submitted • Must use at least three scholarly sources in addition to the course text from the Ashford University Library. • Must document all sources in APA style as outlined in the Ashford Writing Center.

16. • Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center. ============================================== BUS 680 Week 3 Discussion Training Delivery (Graded 47/50) For more course tutorials visit www.tutorialrank.com Training Delivery Consider your best workplace learning experience. Describe the training delivery method(s) used and identify the factors that contributed to making it an effective

17. workplace learning experience. Then, consider your worst workplace learning experience. Describe the training delivery method(s) used and identify the factors that contributed to making it an ineffective workplace learning experience. Discuss what you would suggest to make each workplace learning experience more effective. Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion. ============================================== BUS 680 Week 3 Discussion Training Design (Graded 50/50)

18. For more course tutorials visit www.tutorialrank.com Training Design [CLOs: 2, 4, 5]. For this discussion, imagine that you are designing a 4-hour leadership development training session. Identify specific learning objectives for your training session. Conduct an Internet search to identify the types of games and business simulations that are available. Select one game or business simulation appropriate for your audience and learning objectives. Provide a brief description, detailed rationale, and thorough analysis of the game or business simulation as it pertains to your specific audience and learning objectives. Do not simply cut and paste from the Internet source. Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion. Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions: • What did you learn from the posting?

19. • What additional questions do you have after reading the posting? • What clarification do you need regarding the posting? • What differences or similarities do you see between your initial discussion thread and your classmates' postings? • Ask each other questions about why the specific game or simulation was selected. • How does the chosen game or simulation apply to other situations? • What are the differences or similarities in the specific game or simulation you selected compared to those identified by others? • Analyze your classmates' chosen game or simulation. Do you agree or disagree with the choice? Why or why not? Provide examples where possible. • What are the differences or similarities in the learning content objectives for your training session compared to those identified by others?

20. Your reply posts should be a minimum of 150-250 words each. ============================================== BUS 680 Week 4 Assignment Training Development (Effective Feedback Skills for Managers) (Graded 142/150) For more course tutorials visit www.tutorialrank.com Training Development Last week, you submitted a proposal for the design of a two-day workshop to train managers on how to use effective feedback skills when delivering one- on-one performance reviews to employees. Design a 15-20 slide PowerPoint presentation that

21. would be used in this training workshop (excluding the title and reference slides). Use the features of PowerPoint to effectively present the material to managers. Create a professional visual using various design elements, such as: background, color, font style, animations, transitions, audio, images, etc. Include approximately 50 words of speaker notes on each slide (a total of approximately 750-1,000 words). These notes are the a facilitator’s script. Identify at least three specific learning objectives for this training (making any necessary modifications to the learning objectives that were submitted in the proposal last week).

22. Your introductory slide must include a clear and concise description of the training. Your presentation must also include citations and references from the Blanchard and Thacker (2013) text and at least three additional scholarly sources. Your final submission should include: 1) the PowerPoint with facilitator notes, and 2) a comprehensive APA-formatted Word transcript of all slide notes/ facilitator’s script (a total of approximately 750-1,000 words), including a reference page. ============================================== BUS 680 Week 4 Discussion Training Methods (Graded 50/50) For more course tutorials visit

23. www.tutorialrank.com Training Methods [CLO: 2]. There are several instructional methods and activities that can be used to deliver training. As a trainer, you should have a broad awareness of different kinds of instructional methods so that you can recommend and utilize the most appropriate solutions for the specific learning objectives. List and describe three types of training methods. What type of activity is it? What types of activities precede and follow it? What learning style(s) does this activity accommodate? What adult learning characteristics does this activity incorporate? Discuss the pros and cons of each method. Lastly, using Bloom’s taxonomy, create a training objective for each instructional method. Be sure to consider the specific skills and knowledge to be learned in the training in order to appropriately apply each instructional method. Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion. Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions: • What did you learn from the posting?

24. • What additional questions do you have after reading the posting? • What clarification do you need regarding the posting? • What differences or similarities do you see between your initial discussion thread and your classmates' postings? • Ask each other questions about why the specific training methods were selected. • How do the types of training methods selected by your classmate apply to other learning style(s)? • Analyze your classmates' training objectives. Do the learning objectives describe the key conditions, observable performance/behavior, and set the standard for performance? What modifications would you suggest to ensure that trainees understand the expectations clearly? Your reply posts should be a minimum of 150-250 words each. ==============================================

25. BUS 680 Week 4 Discussion Types of Trainee (Graded 50/50) For more course tutorials visit www.tutorialrank.com Types of Trainees A successful trainer needs to effectively engage various types of trainees and adapt quickly in the learning environment to meet their needs. Chapter 8 of the Blanchard and Thacker (2013) text lists and offers tips on dealing with different participant personalities. Review the three scenarios below. Discuss how you would effectively engage and manage each group of participants in a 2-day training seminar. Apply two to three specific adult learning principles and/or techniques to each of the scenarios listed below. Scenario A Your colleague is a training specialist who has just concluded an activity on techniques for overcoming challenges in the classroom. He clearly understood the content, but did not ask questions of the group to confirm their understanding. In addition, when explaining activities, the

26. directions were not clear and there was never an opportunity to ask for clarification. What constructive feedback would you give to your colleague? Scenario B Your colleague is a department manager who has just opened a training session. Her opening included group introductions, but she went directly into presenting content. About an hour later, a few participants began talking out of turn. What feedback would you give to your colleague on the impact this may have had on participants, and what could have been done differently to avoid this situation? Scenario C Your colleague is a human resources manager who just completed an activity followed by a group discussion. The activity went well, but the debrief did not. As the facilitator, he had trouble getting the group to answer his questions. The group did not appear to be very engaged. What feedback could you give him on how he could get participants to participate? Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.

27. Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions: ============================================== BUS 680 Week 5 Discussion Effective Facilitation (Graded 50/50) For more course tutorials visit www.tutorialrank.com Effective Facilitation Reflect on a facilitated training session you experienced that affected you either positively or negatively. Describe the methods, tools, or strategies from the session that you would like to emulate, if the experience was positive, or avoid, if the experience was negative. Analyze the facilitated session in terms of the characteristics of adult learning and effective facilitation that you have learned about in the course and course readings. Then, explain the role the training played in improving your individual performance and whether or not the learning objectives and design supported overall organizational improvement.

28. Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion. ============================================== BUS 680 Week 5 Discussion Engaging Participates (Graded 50/50) For more course tutorials visit www.tutorialrank.com Engaging Participates Conduct research to identify techniques for maintaining participant interest in training. List a minimum of three specific techniques not found in the Blanchard and Thacker (2013) text and give a short explanation of each. Explain how these techniques can be used to deliver effective training, noting the learning style to which each technique appeals. Compare these three techniques with those identified in the course text, noting any differences or similarities. Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and

29. Thacker (2013) text, use at least one additional scholarly source to support your discussion. ============================================== BUS 680 Week 5 Exam (Graded 50/50) For more course tutorials visit www.tutorialrank.com Question 1 1 / 1 pts When a(n) _____ analysis is conducted for strategic planning, it is a major undertaking. The _____ and relevant strategies that have been identified in the strategic plan are an indication of where the firm wishes to be. Operational; goals

30. Performance; person analysis Operational; organizational ! Organizational; mission

31. Question 2 1 / 1 pts _____ are measures of the trainee’s perceptions, emotions, and subjective evaluations of the training experience. Value outcomes

32. Organizational results Job behavior outcomes Learning outcomes !

33. Reaction outcomes Question 3 1 / 1 pts The authors use the acronym KSA to refer to what? Knowledge skills and abilities

34. Knowledge, strategy, and aptitude ! Knowledge, skills, and attitudes Keep it Simple, and have the right Attitude

35. Question 4 1 / 1 pts Which of the following is most appropriate for training interpersonal skills? The ice breaker The business game

36. The simulator The case study ! Behavior modeling

37. Question 5 1 / 1 pts Organizational analysis should focus on Mission and capital resources. Job analysis.

38. Human resources and organizational environment. ! Both A & C. All of the above.

39. Question 6 1 / 1 pts _____ involves looking at all the influences that could affect employee performance in the organization and determining their fit within organizational goals and objectives. Personnel analysis ! Organizational analysis

40. Goals analysis Operational analysis Performance analysis

41. Question 7 1 / 1 pts All aspects of the training program come together in the Evaluation phase. Analysis phase.

42. Development phase. ! Implementation phase. Design phase.

43. Question 8 1 / 1 pts When a TNA is conducted, it Guarantees that the time and money spent on training is spent wisely. Determines the benchmark for evaluation of training.

44. Provides essential information in the implementation of the strategic plan. ! Both B & C. Question 9 1 / 1 pts

45. A broad grouping of knowledge, skills, and attitudes that enable a person to be successful at a number of similar tasks is known as a Skill set. Strategy. Job analysis.

46. Test. ! Competency. Question 10

47. 1 / 1 pts A basic premise in Social Learning Theory is Events can be learned without being processed. ! A person can learn merely through observation.

48. A person can only learn by behaving in some way. Consequences of behavior do not influence learning. Question 11 1 / 1 pts Explain the four types of evaluation outcomes identified in the text. Your Answer:

49. Reaction outcomes influence how much can be learned based off the evaluations of a trainee's emotions and/or perceptions. Learning outcomes can be determined by how learning objectives are used on the job and how successful trainees are at performing the job. Behavior outcomes are measured by how behaviors are transferred to the job and can be identified during a TNA and with performance gaps identifications. Organizational results exist when there are changes in the organizational outcomes that causes training to occur, such as a high turnover rate, excessive production of certain material, low productivity, etc. Question 12 1 / 1 pts Succession planning for top executives is very time consuming and expensive to initiate, so many organizations do not have one in place. Also, it is suggested that all the time preparing excellent candidates only results in them leaving the organization if they are not selected for the promotion, which means you helped groom an executive for your competition. Explain why, even given the above, it is a good idea to have such a program in place. Your Answer:

50. Succession planning is very important because it allows top executives to select employees that can be developed to carry and fill the responsibilities of each role within the organization. This covers positions that may be filled once employees decide to retire, transfer to another company, or quit voluntarily. That way, individuals that are groomed for specific roles and are chosen to take those positions if a vacancy becomes available. Not having this in place causes more tie lost than creating it from the start. Question 13 2 / 2 pts Describe how the model of training processes serves as a problem solving tool. Include a brief explanation of each of the five phases. Your Answer: The training process consists of the following five phases: Analysis, design, development, implementation, and evaluation. The analysis phase (or TNA) identifies performance gaps in the organization and the need for training. Performance gaps can be anything from low