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Overall, to what extent has outsourcing HR functions met the expectations of your organization?

Has your organization achieved cost savings, incurred cost increases, or did costs remain about the same as a direct result of outsourcing its HR functions?.

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Overall, to what extent has outsourcing HR functions met the expectations of your organization?

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  1. Has your organization achieved cost savings, incurred cost increases, or did costs remain about the same as a direct result of outsourcing its HR functions? Note: HR professionals that reported their organization did not outsource any of its HR functions or don’t know where excluded from this analysis. 2004 results were recalculated to exclude respondents who selected the “do not know” response option.

  2. Overall, how satisfied or dissatisfied is your organization with the services provided by your outsourcing vendor (s)? Note: 2004 results were recalculated to exclude respondents who selected the “Neither satisfied nor dissatisfied” response option.

  3. Overall, how satisfied or dissatisfied is your organization with the relationship with your outsourcing vendor (s)? Note: 2004 results were recalculated to exclude respondents who selected the “Neither satisfied nor dissatisfied” response option.

  4. Overall, to what extent has outsourcing HR functions met the expectations of your organization? Note: 2004 results were recalculated to exclude respondents who selected the “Neither to a large extent nor to a small extent” response option.

  5. Do you expect that your organization’s outsourcing of HR functions will increase, stay the same, or decrease in the next five years?

  6. Projected Top 10 HR areas that will be outsourced according to organizations that expect their outsourcing to increase in the next five years Note: Percentages do not total 100% as multiple response options were allowed.

  7. Why has your organization chosen NOT to outsource its HR functions? Note: Percentages do not total 100% as multiple response options were allowed. Based on HR professionals from organization that do not currently outsource any HR functions. Data sorted in descending order by 2008 column.

  8. Approximately, how long has your organization being outsourcing any of its HR functions? • Average number of years that responding organizations have been outsourcing any HR functions is 6 years.

  9. Methodology • Response rate = 20% • Sample comprised of 891 randomly selected HR professionals from SHRM’s membership. • Margin of error is +/- 5%. • Survey fielded the week of August 18, 2008

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