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Leading An Outstanding Business and Transforming Public Services David McElhinney Friday 11 May 2012

Leading An Outstanding Business and Transforming Public Services David McElhinney Friday 11 May 2012 . www.liverpooldirectlimited.co.uk. Liverpool Direct Limited. Established 2001 Now 1300 employees Range of Services UK largest Public – Private Partnership

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Leading An Outstanding Business and Transforming Public Services David McElhinney Friday 11 May 2012

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  1. Leading An Outstanding Business and Transforming Public Services David McElhinney Friday 11 May 2012 www.liverpooldirectlimited.co.uk

  2. Liverpool Direct Limited • Established 2001 • Now 1300 employees • Range of Services • UK largest Public – Private Partnership • ‘Business Model’: Shared Platforms

  3. ………….. IN MY WORLD? • i-tov • Turnover growth • Margin • Customer base • Here next year! • ______________________________________________ • “To place the customer at the • heart of everything we do” • __________________________________________

  4. ………….. HOW? • Innovation • Value • Continuous improvement • Product Development • ‘People matters’ • New Ways of Thinking, New Ways of Working • __________________ • DNA of the Business • ___________________

  5. ………….. SUCCESS? • Intelligence led • Prepared to spend less • Real value • Product Development • _________________________ • Service Excellence Costs Less • __________________________

  6. ………….. STRUCTURE OF SUSTAINABILITY • Governance • Financial • Performance • People • Innovation • ____________________ • Structure and Roadmap • _____________________

  7. ………….. LESSONS • DON’T: • Maintain status quo • Be satisfied • Opt for Safe • DO: • Model success • Celebrate success

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