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Sydney Water Presentation

Sydney Water Presentation. Flood January 2011. Queensland Urban Utilities. From 1 July 2010 formed as an integrated water business We are the fourth largest water utility in Australia Our brand is already recognisable in the market place

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Sydney Water Presentation

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  1. Sydney Water Presentation Flood January 2011

  2. Queensland Urban Utilities • From 1 July 2010 formed as an integrated water business • We are the fourth largest water utility in Australia • Our brand is already recognisable in the market place • Servicing a large geographical area experiencing significant growth

  3. 490,000residentialcustomers 105 waterreservoirs 28 wastewatertreatment plants 40,000commercialcustomers 333 sewerpump stations 89 waterpump stations 105,000ML water per year $1.73 billion water assets $2.52 billion wastewater assets Queensland Urban Utilities

  4. Our service territory Largest Water Utility in Queensland Major regional employer Strong population growth Triple bottom line organisation

  5. Structure Chief Executive Officer Noel Faulkner Office of the CEO Strategic Planning Legal Counsel Internal Audit Board Support Chief Operating Officer Robin Lewis General Manager CorporateServices Jenny Leis Executive DirectorRetail Helen Harding Chief Information & TechnologyOfficer Georges Cascales Chief Financial Officer Louise Dudley General ManagerWorkforce Capability Debra Briscoe

  6. The South East Queensland Water Grid SeqWaterResponsible for catchment management,storage and treatment of drinking water Water Secure Supplies water from Gold Coast DesalinationPlant and Western Corridor RecycledWater to the SEQ Water Grid Manager State Government owned statutory authorities LinkWater Moves drinking water from treatment plants and reservoirs through bulk pipeline networks andinto the distribution networks SEQ Water Grid Manager Manages the Water Grid; purchases water from the bulk water authorities and sells treatedwater to the retail-distribution authorities Local government owned statutory authorities UnityWaterMoreton Bay,Sunshine Coast Queensland Urban UtilitiesBrisbane, Ipswich, Lockyer Valley, Scenic Rim, Somerset AllconnexWaterGold Coast, Logan, Redland

  7. Customer focus • Provides customer service to 1.3 million residents • Provides a customer contact service through: • a General Enquiries line • a 24/7 Faults and Emergencies line • web site – www.urbanutilities.com.au • Responsible for issuing more than 2 million water and sewerage accounts per year • Customer communications and stakeholder management • Media and issues management • Implements legislated Water Demand Management Programs • Manages receipting and recovery

  8. Going for growth

  9. Flood January 2011 • 1:45pm Mon 10/1/11 – 96mm of rain between 12:45 – 13:45 over Toowoomba • 2:30pm Mon 10/1/11 – Helidon Booster Pump and 225 main washed away – loss of supply to Withcott – Surge 1 – 12.68m (1500 people) – Water mains broken Helidon • 3:00pm Mon 10/1/11 – Gatton WRP rising main washed away (4000 people) • 9:00am Wed 12/1/11 – Wivenhoe releasing – Lowood Water Treatment Plant intake pump station inundated (loss of supply to Lockyer & Somerset) • 4:00pm Wed 12/1/11 – Bremer River peaks • 4:00am-4:30pm – Brisbane River peaksThu 13/1/11

  10. Anatomy of a flash flood

  11. Event management Local Disaster Management Committee Ipswich Brisbane Lockyer Somerset Emergency Management Team Recovery Team QUU Field Crews Contractors Incident Management Team West Incident Management TeamEast Customers Environment Finance 10 Jan 2011 28 Jan 2011 30 May 2011

  12. Event Management IMT’s & EMT Stood Up • Established EMT cell • Information collation • Situation Report • Media & Com’s Human Factor • Family/home • Disaster leave

  13. Lockyer Somerset • Raw water intake, pumps and switchboard flooded • Helidon water pump station washed away • 300m trunk main washed away • Numerous burst water mains • Fractured service connections – Grantham • Boil Water Notice – Lockyer/Somerset

  14. 2011 flood damage Wivenhoe Dam Outlet Structure The road between Lowood & Fernvale

  15. Lockyer/Somerset water supply Helidon Park – water was 3m over highway from park entrance to the bridge Raw water Inlet at Lowood Helidon – washed away water trunk main

  16. Helidon Pump Station

  17. Helidon Pump Station

  18. Event Management • Isolated towns - Water Supply issues • Ipswich Bremer River to peak • Pending Brisbane inundation • CBD Public Transport ceased

  19. Water supply recovery • Bottled Water • 120,000lts on 109 pallets • Delivered via helicopter & truck • 50 Emergency/Recovery centres • 52 Schools • Water tankers trucking water to Helidon, Lowood & Gatton • 17 tankers operating 24hrs a day • Capacity varying from 8000lts to 28000lts

  20. Bundamba pre-flood

  21. Bundamba flood

  22. Bundamba flood

  23. Event Management • Brisbane River to peak • Power load shedding • Widespread impacts anticipated

  24. Oxley Creek pre-flood

  25. Oxley Creek flood

  26. Event Management • Widespread impacts • Damage assessment • Resourcing clean up & • response as flood water • recedes • Recovery phase plans

  27. Water reclamation plants • Water Reclamation Plants – 9 out of 28 • Goodna • Bundamba • Wacol • Fairfield • Oxley • Fernvale • Lowood/Esk/Kilcoy without power • Recovery • Primary Screening • Partial Process • Full Process

  28. Sewerage pump stations • 121 of 333 flooded or loss of power • Switchboards/telemetry/pumps inundated SP127 Harts Rd, Indooroopilly SP22 The Esplanade, St Lucia

  29. Sewerage pump station recovery • Recovery: • Generators/diesel pumps • New switchboards/pumps dried SP19 Centenary Hwy, Jindalee SP189 Spinkbrae St, Fig Tree Pocket

  30. Pipeline infrastructure 5 landslips 3 major trunk mains fractured numerous burst water mains Jindalee washed away water trunk main Spinkbrae St, Fig Tree Pocket – Loss of Gravity Sewer Helidon washed away water trunk main

  31. Resourcing • Additional 350 staff • Allconnex, Unity Water, JP Richardson, Nilsons, Veolia, WSAA/WSSG, Mutual Aid - Sydney Water • Three helicopters/over 150 tanker trips/numerous generators/ diesel pumps • Recovery costs still being reconciled

  32. 14/1/11 16/1/11 25/1/11 Lowood pump reinstated Helidon trunk main and pumping equipment reinstated All Sewerage pump stations operational All WRP Plants – Primary screening Wastewater treatment plants Fairfield/ Goodna/Karana Downs/Fernvale – one week for full recovery Bundamba/Oxley Creek – 6-10 weeks for full recovery Progress following

  33. Bundamba Recovery

  34. Success Factors & Attributes Leadership & Culture - shared values and vision - agile, adaptive, innovative Networks - Relationships, Mutual aid, Regulatory, Community Change ready - Sensitivity awareness preparedness - mindset challenge viewed with enthusiasm - Requisite decision making - critical reflective learning

  35. Success Factors • Bottled water into impacted areas • Donations by suppliers • Localised Mutual Aid • Communication internal and external • Water supply requests to others

  36. Lessons Learned • Disaster Buddy - fears & tears - empowerment - adrenalin - 2 week rule - 2nd week end rule Sydney Water - 4 am friend

  37. Thank You Sydney Water Questions ??

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