1 / 14

IRP Group Introduction

IRP Group Introduction. 20 years of successful activity on the Russian service market. We keep your Expectations. Beyond Service. Every Hour Matters. www.irp.ru. Who we are.

inge
Download Presentation

IRP Group Introduction

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. IRP Group Introduction 20 years of successful activity on the Russian service market We keep your Expectations Beyond Service Every Hour Matters www.irp.ru

  2. Who we are InterRadioPribor Holding - the leader on the Russian market of consumer electronics, computer devices, mobile phones and multimedia systems support offering full scope of related services. • Outstanding list of customers on Russian market • The largest independent Service Provider • Highest repair level factory • Huge Regional Service Network • Full scope of reverse logistics and collecting services www.irp.ru

  3. Our experience and facilities • Experience in regional projects managing: • The regional network of Authorized Service Partner’s (ASP) centers covers all largest cities of Russia: over 350 ASP; • B2B IT- solutions for running wide ASP network; • Newly reworked website. • Spare parts supply solutions: • import/export operations; • domestic distribution to the regional service centers; • reverse logistics of replaced defective parts and export to vendor’s refurbishing factory – RTV processing. • Centralized repairs’ reverse logistics: • mobile phones and modems, digital video and still cameras, game consoles (Axis, Sony, Nikon, JVC, Nintendo, ZTE, YOTA devices, etc.) • PCB and motherboards refurbishment: • Philips TV SSBs; • Samsung mobile phones PCBs; • Samsung notebooks motherboards; • Huawei mobile phones PCBs. www.irp.ru

  4. New Repair Site Facilities • Total area : 2000 m2 in the 2 floored building • 900 m2 of the workshop area and 400 m2 of the parts warehouse area • ESD requirements compliance • More than 60 fully equipped repair benches with LAN/WLAN connection • 5 manually operated soldering stations (discrete components & SMD) • and 4 fully automatic BGA soldering stations • Whole area with 7x24 security. Workshops and warehouse  areas are equipped by SSTV (video) with the remote access capability • Double high speed data link to the main IRP server (two different providers and two different media for higher reliability) • 2 working shifts capability www.irp.ru

  5. Milestones • 2013: AXIS products service provider, YOTAPHONE service provider and Repair factory • 2012: Expansion of B2B service share: vehicle electronic devices (Nissan/Mazda) service • 2011: Nintendo Repair Depot and Customer Service Network Management • 2011: Samsung NB MB and Philips TV SSB Refurbishment Workshop • 2010: Lenovo Spare parts distribution center • 2009: Sony Ericsson Mobile Phones Repair Depot and Service Network Operator • 2008: Nikon Repair Service Depot and Customer Service Network Management • 2008: Sony PlayStation repair Depot • 2008: ASUS NB&PDA MB Refurbishment Workshop • 2006: ACER Spare parts distribution • 2005: Samsung GSM PCB Exclusive Refurbishment factory • 2004: SHARP – start of cooperation • 2004: Western Digital HDD Exclusive service project for Russia & CIS • 2001: Sony branded Service Center; Sony Studio front end supplier since 2010 • 1999: Siemens Mobile service network provider – since1999 • 1996: First branded service center LG Electronics • 1994: First authorization repair service contract with Sony www.irp.ru

  6. Our customers www.irp.ru

  7. We serve multiple sales channels and support a range of technologies Network & Logistics Support Consumer service Repair service IT & Mobile Communications 0 Consumer Electronics Personal Media& Entertainment B2B Service and Support www.irp.ru

  8. The largest independent Service Provider • 150employees • 2000 sq. m of the warehouse and production areas furnished with up-to-date engineering equipment • Monthly repairs volume: over 20.000 repair cases • Spare parts warehouse: more than 15.000 items and more that 160 000 parts quantity • 2013 annual total turnover: 5.800.000 Euro www.irp.ru

  9. Highest repair level factory • Special feature - providing customers with production, warehousing, technological and professional resources. • High level of own repairs production: • a. mobile phones’ repair at the level 4+Advance; • b. availability of automatic soldering equipment for BGA replacement; • c. wide experience in PCB refurbishing for all types of consumer and B2B goods (NB, PDA, MP, TV, ATM, etc.). www.irp.ru

  10. Reverse logistics & collecting services • import/export operations • spare parts analysis and forecast • spare parts warehousing • distribution to the regional service centers • reverse logistics of replaced defective parts (RTV) • export to vendors’ refurbishing factories www.irp.ru www.irp.ru

  11. Huge Regional Service Network IRP runs regional network of over 350 Service Partners www.irp.ru www.irp.ru

  12. Moscow service network • Number of service sites – 4: • 1 retailers reception and main production & SP WH; • 3 end-users receptions • Total area – over 2400m2 • Staff – 150 employees www.irp.ru

  13. Customers and Consumers Care • Own pick-up fleet of 4 cars • Own contact center to support end-users • Own web-page for customers • B2B IT-solution to support 350 regional service partners www.irp.ru

  14. Thank you! www.irp.ru

More Related