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Empowering Our Neighbourhoods: Achieving a Better Quality of Life

Our vision is to develop neighbourhoods where tenants feel at home, safe, valued, and supported to reach their potential. We focus on customer satisfaction, combating anti-social behavior, enhancing neighborhood aesthetics, and empowering tenants for sustained tenancies and community contributions. With a strong track record of achievements and positive feedback from tenants, we are committed to making impactful changes in our communities.

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Empowering Our Neighbourhoods: Achieving a Better Quality of Life

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  1. THE OUTCOME OF OUR WORK IN OUR NEIGHBOURHOODS

  2. OUR VISION To develop neighbourhoods to be proud of, where tenants feel at home and enjoy a high quality of life. Places where people feel safe, valued and supported to meet their full potential.

  3. OUR PRIORITIES • Delivering what matters to customers and customers feel they matter • Tough on anti social behaviour and related activities • Our neighbourhoods look and feel great • Supporting our customers to sustain their tenancies, develop new skills and make a positive contribution to their community

  4. PRIORITY 1 • DELIVERING WHAT MATTERS TO CUSTOMERS AND CUSTOMERS FEEL THEY MATTER

  5. 92% of tenants satisfied with STH • 93% of tenants satisfied with the neighbourhood in which they live • 89 compliments about the Neighbourhood Directorate. Complaints down by 66% to 18 • 551 people engaged with Steps to Success this year, with 189 people accessing training courses, 26 helped into employment, 10 apprenticeships created and 20 work placements • Team nominated for two national awards

  6. CELEBRATING OUR ACHIEVEMENTS

  7. CELEBRATING OUR ACHIEVEMENTS

  8. PROVIDING NEW HOUSING 111 additional homes now owned by Six Town Housing

  9. GETTING THE BASICS RIGHT Communal cleaning scheme now mainstreamed

  10. GETTING THE BASICS RIGHT Gardening scheme and tool hire service now mainstreamed 131 tenants now regularly using the service £3,490 of additional income generated. Non cashable savings of £10,000 delivered

  11. THE THINGS TENANTS SAY ‘Thank you for being such an excellent landlord. Your recent work on my estate - Townside - has been exemplary and must have cost many thousands of pounds.. Keep up the good work.’ ‘Thank you both so much for all you have done - I don’t know what I would have done without you, you have both been amazing, I am really looking forward to my course and a bright future for myself and my daughter. I don’t want to say anymore because I might cry’ ‘The estate looks fantastic since you took over. Thank you’ ‘Thank you so much for your time today helping me with my CV and all of the other stuff, I am really keen to start work after I finish my course and I am looking forward to my future’ ‘I appreciate the amazing job done by STH rents team managing rent arrears, particularly the handling of bedroom tax’. ‘ I just wanna say a huge thank-you, for your persistence and dedication gave me back my freedom and confidence. You’re the best and they should clone you.’

  12. PRIORITY 2 TOUGH ON ANTI SOCIAL BEHAVIOUR AND RELATED ACTIVITIES

  13. Spotlight review completed and improvement plan agreed Joint Enforcement Team launched 350 ASB complaints investigated 19 legal orders secured against perpetrators of ASB Be Safe Be Cool initiative - winner of the Partnership Award at the Bury Police Divisional Awards ceremony

  14. BE SAFE BE COOL The winning team

  15. ASB SPOTLIGHT REVIEW ‘The ASB service is in a good place and the commitment from the team is strong and there is a wealth of experience within the team’. Neighbourhood and Tenant Empowerment Customer Review Group

  16. JOINT ENGAGEMENT TEAM Faster information exchange + Faster intervention + Faster resolution = 18% reduction in Anti Social Behaviour complaints

  17. GETTING THE BASICS RIGHT Tackling tenancy breaches 5337tenancy visits conducted since launch two years ago 1310 tenancy breaches tackled, this year including 916 gardens 94% compliance with untidy garden enforcement procedures 5 legal orders secured

  18. THE THINGS TENANTS SAY I would just like to personally thank you for all of your support. Sue is a wonderful lady who has been in such a vulnerable place. You immediately recognised her needs and acted with compassion and understanding, which, thanks to you has now led to her being given a new property!! I am sure I don’t need to tell you that S is absolutely ecstatic. ...... You have played a huge part in ensuring this will happen. If only there were more like you. Big thank you for arranging for a security light to be fitted to the rear of the property. Mrs. H is quite volatile and feels vulnerable, so by us providing this added security, she feels more secure within her property

  19. PRIORITY 3 OUR NEIGHBOURHOODS LOOK AND FEEL GREAT

  20. INVESTING IN THE ENVIRONMENT Over £900,000 invested in environmental improvements this year Number of green estates increased by 12 to 39 916 actions taken against untidy gardens 93% satisfaction with the neighbourhood as a place to live

  21. INVESTING IN OUR NEIGHBOURHOODS

  22. INVESTING IN OUR NEIGHBOURHOODS INVESTING IN THE ENVIRONMENT

  23. GARDENING COMPETETION 2014

  24. The Community Payback team has DEDICATED OVER 1,000 HOURS TO sth so far this year

  25. PRIORITY 4 SUPPORTING OUR CUSTOMERS TO SUSTAIN THEIR TENANCIES, DEVELOP NEW SKILLS AND MAKE A POSITIVE CONTRIBUTION TO THEIR COMMUNITY

  26. SUPPORTING TENANTS TO MANAGE CHANGE

  27. SUPPORTING TENANTS TO MANAGE CHANGE Under occupiers reduced from 703 to 651 this year The number of under occupiers with rent arrears has reduced from 294 to 231 Under occupation rent arrears have reduced to £36,913 Non payers reduced to 0.90% Legal action kept to a minimum

  28. PROMOTING FINANCIAL INCLUSION

  29. RENT COLLECTION AND ARREARS RECOVERY 99.34% of rent collected Rent arrears reduced to £455,296 this year Additional benefits totalling over £502k secured for tenants

  30. PROMOTING FINANCIAL INCLUSION All year 2 targets surpassed 517 members, including 193 tenants £62,532 of savings £87,365 of loans

  31. The story so far 1,100 tenants engaged in the programme 14 apprenticeships created 37 work placements 44 helped into employment 180 volunteering opportunities 465 people on Access to Learning courses £1.4m of social value created

  32. SUPPORTING OUR COMMUNITIES 24 Tenant and Resident Associations supported 7 youth clubs, 2 employment clubs and other community activities supported 30 clean up campaigns delivered with communities

  33. SUPPORTING OUR COMMUNITIES

  34. TENANCY SUSTAINMENT SERVICE Providing help when it’s needed Over 200 people helped so far this year to sustain their tenancy 335 furnished tenancies in place 43 victims of domestic violence supported 320 safeguarding issues involving tenants tackled through the MASH

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