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Managing Upward Keeping your boss in the loop and on your side

Managing Upward Keeping your boss in the loop and on your side. Safety Briefing. Emergency Exits Fire Extinguisher/AED Location CPR/AED Certified 911 Caller Safety Hazards Comfort Issues. Managing Up. In this session we will discuss: What managing up is not What managing up is

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Managing Upward Keeping your boss in the loop and on your side

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  1. ManagingUpwardKeeping your boss in the loop and on your side

  2. Safety Briefing • Emergency Exits • Fire Extinguisher/AED Location • CPR/AED Certified • 911 Caller • Safety Hazards • Comfort Issues

  3. Managing Up In this session we will discuss: • What managing up is not • What managing up is • Why we want to manage up • Who benefits from managing up • Tips for building a relationship with your manager

  4. Icebreaker What do you think it means to “manage up” ?

  5. What Managing Up is NOT • It is not “brown nosing” • It is not circumventing your boss • It is not criticizing your boss • It is not mere political maneuvering Rather, it is a process of influencing your manager to make decisions that benefit both of you.

  6. What is Managing Up • A Conscious approach to working with your manager • A process to build a relationship with your boss to achieve mutual goals • Aroadmapto aid in communication with your boss

  7. What is Managing Up Managing upward is a work style that can help you achieve your goals at the same time that you help your boss and the company achieve the corporate goals

  8. Boss Management 101

  9. Why Manage Up? • Keeps the relationship between you and your boss positive and productive • Can help you get the support and resources you need to excel on the job

  10. Benefits • Increases your effectiveness • Makes your work life easier • Fosters open communication • Openness to your opinions and ideas • Supports the organization • Significant contributions to achieving results

  11. Who Benefits? • You • Your Boss • Norfolk Southern

  12. Why Manage Up? It helps: • Avoid misunderstandings • Align goals • Improve communication

  13. Building a Relationship with Your Boss Think about your relationship…. • Recognize your shared objectives Talk to your boss about… • Mutual expectations • Key responsibilities • Standards of performance • Measures of success

  14. Building a Relationship with Your Boss • Let your manager know what you can do for her • Provide information to your manager in accordance with her preferred style • Deliver the results your manager requires and needs

  15. Building a Relationship with Your Boss • Exceed those requirements and needs whenever possible • Be honest and dependable • Be open and receptive to feedback and advice

  16. Building a Relationship with Your Boss • Anticipate, forewarn, and share potential problems with your manager before a crisis develops • Work together to create solutions • Use your manager's time wisely

  17. Understand Your Manager • Ask your manager openly about his or her management style • Speak with other staff members • Closely observe your manager

  18. Understand Your Manager • Get to know your boss' personality, communication style and preferences • Determine the frequency of your manager's need for information

  19. What would be on your manager’s Wish List?

  20. Getting Started – Understand Yourself Ask yourself the same questions you asked about your boss: • What is your communication style? • How can you adapt your style? • What is your personal style? • What are your strengths, weaknesses, blind spots, and trigger points?

  21. Communicating with Your Manager Use good listening strategies • Be an active listener • Hear what is behind the words • Withhold judgment • Show interest and empathy

  22. Communicating with Your Manager Ask questions to: • Promote collaboration • Gather new information • Stimulate conversation • Show your interest • Develop a better understanding • Check for agreement on critical points • Continue to build trust and rapport • Verify or clarify information

  23. Negotiating with Your Manager • Be aware of the language you use • Focus on a "win-win" approach • Emphasize performance results • Engage your manager in helping you solve problems • Work with your manager as a partner • Listen carefully to words and their meanings • Avoid becoming defensive

  24. Disagreeing with Your Manager • Give your manager some alternatives • Reflect her concerns • Tie your ideas or feedback into goals • Provide your manager with actionable suggestions • Explain how your ideas could help avoid potential pitfalls or overcome risks

  25. Negotiating with Your Manager Role Play Activity

  26. To Sum It Up…. Managing upward is a process of communicating with your manager in a way that benefits you, your boss and Norfolk Southern

  27. To Sum It Up…. The relationship with your boss is a partnership that you can develop by: - Understanding your manager - Understanding yourself - Adapting your style to best fit with your manager’s style - Using solid communication techniques when you negotiate and disagree with your manager

  28. I Want More! Study more on this topic using the

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