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Chuck Morganson HNTB Corporation, Sr. Project Manager San Francisco, CA

Transportation Management Center: Business Process Review and Playbook for Transition. Jim Kelly SFMTA, Deputy Director, Operations San Francisco, CA. Chuck Morganson HNTB Corporation, Sr. Project Manager San Francisco, CA. Presentation Outline. • Legacy Control Centers

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Chuck Morganson HNTB Corporation, Sr. Project Manager San Francisco, CA

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  1. Transportation Management Center: Business Process Review and Playbook for Transition Jim Kelly SFMTA, Deputy Director, Operations San Francisco, CA Chuck Morganson HNTB Corporation, Sr. Project Manager San Francisco, CA

  2. Presentation Outline • Legacy Control Centers New Integrated Transportation Management Center (TMC) Business Process Review Move-In Playbook

  3. New Transportation Management Center (TMC) SFMTA / MUNI Operations: Legacy Control Centers Transit Power Transit Operations Transit Lines Traffic Management Parking Control & Security

  4. New Transportation Management Center (TMC) Retrofit of existing decommissioned Bank of America control center to be LEED Certified TMC facility 4

  5. New Transportation Management Center (TMC)

  6. New Transportation Management Center (TMC) • Construction Progress 6

  7. Business Process Review Contract Implementation Design by HNTB-B&C JV, Central Subway Contract Included Business Process Review of SFMTA Operations Phase 1 Construction, Tenant Improvements (TI) Building owner is Hudson Pacific Property Work Performed by Hudson Pacific Property Phase 2 Construction, Work Outside Tenant Improvements (OTI) Work performed by Job Order contracts Procurement for Furnishings and City Agencies

  8. Business Process Review Achieve TMC Project Objectives Integrated Pro-Active Stakeholder Focused Start-Up Aspect of the TMC Project Creating a New Business process Creating a New Operational Organization Hiring New TMC staff Creating New / Revising SOP & training programs Budgeting TMC Operations Utilize Lessons Learned and Best Practices

  9. Business Process Review Major Areas for Change: Staffing – Organizational Structure Technology, Training, Support Internal Cultural Barriers / Silos • SFMTA Policies – SOPs Situational Awareness: Big Picture Small Picture

  10. Business Process Review Peer Review Session – August 2010 BART, San Francisco, CA MBTA, Boston, MA Montgomery County, Rockville, MD OC Transpo, Ottawa, Canada Tri-Met, Portland, OR 10

  11. Move-In Playbook Move-In Phases 2012 2013 2014 2015 2016 Pre-Phase 1: Nov. 2012- Feb. 2014 Phase 1: Feb. 2014 Pre-Phase 2: Feb. 2014-Oct. 2014 Phase 2: Oct. 2014-Sept. 2015 Post Phase 2: Sept. 2015-Sept. 2016

  12. Move-In Playbook Move-In “Playbook” and Time Frame Pre-Phase 1 Move-In Tasks ----- Create Labor Class Hire TMC Ops. Mgr. Conduct TMC Scanning Tour Create Trans. Operator Job Descriptions Develop New SOP Manual Develop Training Program Phase 1 Move-In ----- Pre-Phase 2 Move-In Tasks ----- Revise SOP Manual – Phase 1 transition to Phase 2 Revise Training Program – Phase 1 transition to Phase 2 Phase 2 Move-In ----- Post-Phase 2 Move-In Tasks ----- Revise SOP Manual – Post Phase 2 Enhancement Revise Training Program – Post Phase 2 12

  13. Move-In Playbook Staff Physical Move-In Phasing Phase 1 Move Phase 2 Move Line Management Center (Transit Pilot) SFGo CCTV Traffic Signals • Lenox Muni OCC • Transit Controller & Dispatchers • Power Control • Trouble Desks • Subject to Radio Replacement Schedule • CAD/AVL Cutover Parking Control & Towing Dispatch Security Monitoring

  14. Move-In Playbook TMC Start-Up Committee

  15. Move-In Playbook Transit Division TMC Organizational Structure TMC Deputy Director Senior Ops Manager Sustainable Streets Division Communications Facilities Manager/ Reception Finance & IT Division TMC Operations Manager/ Incident Manager/Transportation Floor Manager Third Party Security Monitoring PCO/ Towing Dispatching SFGo Operations Operations System Onsite Support Rail Trouble Desk Traffic Trouble Desk Transportation Management Control (Rail, Trolley, Bus) Rubber Tire Trouble Desk Public/ Passenger Information Officer Operations System IT Support Training Motive Power Control Trouble Desk Security TMC Operations Floor / Operations Theater

  16. Move-In Playbook New Attitude: Failure is Not an Option!

  17. Move-In Playbook SOP Master Checklist Each incident will follow these stages: Verification (Validation, Class 1-3) Notification Implement Response (Checklists) Event Management Service Modification Service Restoration

  18. Move-In Playbook Incident Classifications Class 1: Service Disruption Equipment Specific Line Specific / Mode Specific Systemwide Class 2: Accident Accident with No Injury Accident with Injury Accident with Fatality • Class 3: Serious Threat • Threat to Facility • Threat to Passengers / Personnel

  19. Move-In Playbook New Positions TMC Operations Manager TMC Transportation Shift Manager TMC Transportation Operator

  20. Summary 5 Legacy Control Centers combined into 1 new TMC Implement Business Process Review Develop Findings and Recommendations See for Yourself Wednesday Technical Tour - SFMTA Line Management Center & New TMC (under constr.)

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