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Case Studies and Feedback from Sites

Case Studies and Feedback from Sites. Tracey Stanley Cardiff University Library. Reasons for undertaking efficiency reviews. Manage customer expectations Improve services Increase efficiency and effectiveness, consistency etc. Save staff time, cope with staffing reductions

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Case Studies and Feedback from Sites

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  1. Case Studies and Feedback from Sites Tracey Stanley Cardiff University Library

  2. Reasons for undertaking efficiency reviews • Manage customer expectations • Improve services • Increase efficiency and effectiveness, consistency etc. • Save staff time, cope with staffing reductions • Reduce turn-around times

  3. Process areas reviewed • Core processes: • Shelving • Acquisitions • Cataloguing and classification • Subscriptions and purchasing management • Reading list management • Fines • Circulation • Enquiry services

  4. Restructuring and remodelling • Staffing restructures to accommodate demand for new services – eg: e-learning, digital literacy, research support. • Building re-modelling to accommodate new types of use – eg: group study, self-service, reduced front-line staffing, consolidated service points.

  5. Some innovative examples • Dynamic loan periods (Sheffield): • Better management of demand on heavily used items • Reduced staff overhead on chasing over-dues, invoicing etc. • No loan periods – keep an item until you want to return it or until it is recalled for another user. • Backed up with speedy turn-around of ordering items through shelf-ready books service, and patron-driven acquisitions.

  6. Examples • Patron-driven acquisition (Newcastle) • Over 15,000 items accessed in 1st year. • Reduced staff time in acquiring these items. • BUT increased staff time in mediating requests and explaining the service to students. • Increased use of e-books, declining use of physical material. • May realise longer-term staff savings.

  7. Examples • Use of student-only posts (Glasgow) • Meets University employability mission • Provides flexibility for library service at peak hours (key times)

  8. Examples • Shelf ready books (Imperial): • Switched classification scheme from UDC to Dewey for new material. • Subject librarians directly enter their own orders into Dawsons system (eliminated paper processes and duplication of effort).

  9. Examples • Cataloguing (Imperial, Cardiff): • Eliminated duplication of effort in managing e-journal records in SFX and the OPAC through using the Ex LibrisMARCit service.

  10. Examples • Subscriptions management (Imperial): • Stopped claiming and checking in new journals. • Stopped the majority of print titles received as gifts. • Merger of print and e-resource teams (Leeds)

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