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Go Ahead, Make My Day Easier: Consultation Strategies for Effective Teaming, Leadership & Collaboration

Go Ahead, Make My Day Easier: Consultation Strategies for Effective Teaming, Leadership & Collaboration. Maureen Melonis, M.N.S., CCC/SLP Conference & Training Coordinator Assistive Technology Partners www.uchsc.edu/atp 303-315-1280 1-800-255-3477. What is a consultant?.

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Go Ahead, Make My Day Easier: Consultation Strategies for Effective Teaming, Leadership & Collaboration

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  1. Go Ahead, Make My Day Easier: Consultation Strategies for Effective Teaming, Leadership & Collaboration Maureen Melonis, M.N.S., CCC/SLP Conference & Training Coordinator Assistive Technology Partners www.uchsc.edu/atp 303-315-1280 1-800-255-3477

  2. What is a consultant? • The story of the shepherd…

  3. Consultant - What Is It? -What do you think of when you hear the word consultant? -Are you or have you ever been a consultant? -What are some of the skills a consultant should have? -Are there any tricks to consulting?

  4. Today's Agenda • Definition of Consultant • Roles of the Consultant • 8 Phases of Consulting • Difficulties with Consulting

  5. Consultant - What Is It? - A person in a position to have some influence over an individual, group, or an organization, but who has no direct power to make changes or implement programs, (Block, 1981, p.1) -A two-way interaction, a process of seeking, giving, and receiving help

  6. Skill Practice - Consultation

  7. Consultation - What’s My Role? • Expert • Pair-of-hands • Collaborator

  8. Expert Role • Expert goes in and gives the information • Decisions on what to do are made by the expert • Two-way communication is limited.

  9. Expert Role –Strengths & Challenges • STRENGTHS: effective when purely technical problems • PROBLEM: relies on the consultants skills and the decisions being accepted

  10. The pair-of-hands consultant • Pair of hands consultant is there to “help” • Control rests with the teacher/contract holder • Collaboration is not necessary • Two-way communication is limited

  11. Pair-of-Hands Role–Strengths & Challenges • STRENGTHS: effective when all parties agree on methods/details • PROBLEM:depends on teachers diagnosis of the problem, if it doesn’t work, consultant is blamed

  12. Collaborative Role • Meet goals by joining expert knowledge with the organization knowledge • joint undertaking • help the teacher solve the problem

  13. Collaborative Role - Strengths & Challenges • STRENGTHS: effective when clear expectations & communication • PROBLEM: interpreted as foot dragging or insubordination depending upon the history

  14. Phases of Consulting • Referral/Entry • Expectations/Negotiation of contract • Problem Diagnosis • Agenda/Goal setting • Implementation • Review/Evaluation • End It/Termination • Do It Again/Possible renegotiations -(Jaffe, E. & Epstein, C. (1992)

  15. 8. Do it Again 1.Referral 7. End it 2. Expectations REPAIRED 3.Problem Diagnosis 6. Review 5. Implementation 4.Agenda/Goals The Cycle of Consultation

  16. Phase One – Referral/Entry Into System • Planned • Opportunistic • Uninvited • Invited

  17. Phase Two – Expectations Negotiation of Contract • Formal or informal • Might include/discuss: • Preamble • Scope of services • Compensation • Accountability • Renegotiations • Marketing

  18. Phase Three – Problem Diagnosis • Initial collection of data • Development of methodology • Preliminary diagnosis

  19. Phase Four- Agenda & Goal Setting • Mutual respect is the key • Need awareness of politics • Identify key power figures • Understand decision making process

  20. Phase Five – Implement It • Develop communication network (both within and without the system) • Confront resistive forces • Develop alternate strategies • Provide staff training

  21. Phase Six – Review & Evaluation • Ongoing feedback • Provides data to clarify goals, refine or revise intervention strategies, and develop future plans • Different methods • Informal and formal

  22. Phase Seven – End It/Termination • Early termination • Late termination

  23. Phase Eight – Do It Again/Possible Renegotiations • Reason for new contract • New problems identified • Changes in the system • Changes in the activity

  24. Communication breakdowns Influencing without authority Low control high risk Difficulties With Consulting

  25. Difficulties With Consulting • Proving yourself constantly • Dealing with resistance • Exercising restraint in making clients decision for them • Ambiguity • (Jamieson & Wyman, 1987)

  26. What to Think About When Consulting • What’s my role? • What phase are we in? • Is communication open? • What should happen before, during, and after

  27. Summary • Definition of Consultant • Roles of the Consultant • 8 Phases of Consulting • Difficulties with Consulting

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