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Second ASTWG Meeting January 15-16, 2001 Customer Satisfaction Data Analysis

Second ASTWG Meeting January 15-16, 2001 Customer Satisfaction Data Analysis. Prepared By: Jean Matkovich Customer Assurance & Analysis Office January 24, 2001. Agenda. Executive Summary Methodology Question Responses. Current Meeting (Jan 02) Attendance: 145 Survey Responses: 82

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Second ASTWG Meeting January 15-16, 2001 Customer Satisfaction Data Analysis

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  1. Second ASTWG Meeting January 15-16, 2001Customer SatisfactionData Analysis Prepared By: Jean Matkovich Customer Assurance & Analysis Office January 24, 2001

  2. Agenda • Executive Summary • Methodology • Question Responses

  3. Current Meeting (Jan 02) Attendance: 145 Survey Responses: 82 Working Group Meeting 95% Satisfied 1% Dissatisfied Recommendation for Others to Join ASTWG 98% Strongly Agree or Agree 0% Strongly Disagree or Disagree Organizational Meeting (May 01) Attendance: 121 Survey responses: 57 Working Group Meeting 88% Satisfied 3% Dissatisfied Recommendation to Continue ASTWG 90% Strongly Agree or Agree 0% Strongly Disagree or Disagree Executive Summary

  4. Methodology • Survey administered at the end of the Working Group Meeting (before ARTWG conference)

  5. Survey Respondents by Demographic Distribution Number of Survey Respondents

  6. Respondents Demographics 2. Are you actively supporting Spaceport Development? 3. Did you travel over a 100 miles to attend this working group?

  7. Question Responses See survey data for specific questions Strongly Strongly Disagree Disagree Neutral /Agree Agree Mean Agreement

  8. Sub-Group Priority In terms of priority, which ASTWG sub-group areas do you believe are most important to focus on over the next two years? Mean Importance

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