1 / 7

ASTWG Organizational Meeting May 14, 2001 Customer Satisfaction Final Analysis

This report provides the final analysis of customer satisfaction based on survey responses and working group meeting attendance. Recommendations for improvement are included.

julieserrano
Download Presentation

ASTWG Organizational Meeting May 14, 2001 Customer Satisfaction Final Analysis

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. ASTWG Organizational MeetingMay 14, 2001Customer SatisfactionFinal Analysis Prepared By: Jean Matkovich Customer Assurance & Analysis May 21, 2001

  2. Agenda • Executive Summary • Methodology • Question Responses

  3. Executive Summary • Attendance: 121 • Membership: 57 (7 subgroups with10 -25) • Survey Responses: 56 • Working Group Meeting • 88% Satisfied • 3% Dissatisfied • Recommendation to Continue • 90% Strongly Agree or Agree • 0% Strongly Disagree or Disagree

  4. Methodology • Survey administered with Membership form at the end of the day

  5. Overall Question Responses 1 Very Dissatisfied 5 Very Satisfied 2 Dissatisfied 3 Neutral 4 Satisfied Mean Satisfaction

  6. Comment Data

  7. Comment Data

More Related