Improving Online Access for NHS Users :

1. Improving Online Access for NHS Users: Andrew Regan a.regan@imperial.ac.uk Emma Shaw e.shaw@imperial.ac.uk 19th July 2010 The Transition to a New In-house NHS Interface at Imperial College London Library

2. Background: Library Services and NHS Support • Brent Teaching Primary Care Trust • Central and North West London (CNWL) NHS Foundation Trust • Chelsea & Westminster Hospital NHS Foundation Trust • Ealing Primary Care Trust • Hammersmith and Fulham Primary Care Trust • Imperial College Healthcare NHS Trust • Kensington and Chelsea Primary Care Trust • Royal Brompton and Harefield NHS Foundation Trust • West London Mental Health NHS Trust • Westminster Primary Care Trust Supporting 10 NHS Trusts across 5 Imperial College medical campuses

3. The NHS Kiosk • Changing scenery: The move to e-resources • November 2003: The ‘NHS Kiosk’ is launched across the 5 campuses • All NHS users of the library were required to register for a login • NHS users classified as ‘walk-in’ users due to licensing agreements, so no remote use permitted • Use of Public Web Browser for internet restrictions

5. 2003-2008: Drivers for change • Various technical and design issues surrounding kiosk mode • The continuing move to ‘e’ (example: UKRR) • More organic searching, and the rise of Web 2.0 • Increasing demand for training • The creation of the AHSC in 2007

6. The Collaborative Process Initial Steps started at the Medical campuses gathering feedback from Library staff and NHS users about the system Royal Brompton St. Mary’s Chelsea & Westminster Charing Cross Hammersmith Medicine Team Leader Testing the new system Fereshteh Afshari Head of eStrategy Support and Development Imperial College ICT Discussed Licences and Access issues for NHS users Modernising the web pages and integrating with main Library pages Acquisitions & Access Public services

7. Project Challenges Explaining the needs of NHS users • ICT team dealing mainly with issues within an academic/research environment. • Understanding how they search for information • Creating user-friendly access • Potential internet abuse of internet privileges “Librarians need to appreciate the difference between a real word practice-based scenario and a more academic literature searching environment” (Younger, P., 2010)

8. Project Challenges NHS encryption software policy • Short notice! • Compatibility with the Imperial College network • Trusts using different software Personnel changes • Departmental staffing reviews • Staff on Leave • Challenges in communication • Delays in progress

9. The Finished Product! • Fully integrated with the college network • With the use of Public Web Browser, some resources are restricted due to licence agreements • No restricted windows • Access to external email • Modernised NHS specific web pages. • NHS pages integrated with the Library main site http://www3.imperial.ac.uk/library/nhs

10. The Future • Moving from the public browser to using ez-proxy to maintain the use and access of e-journals • Developing NHS web pages • Remote access to resources??

11. Any Questions?

12. References • Younger, P (2010) Internet-based information-seeking behaviour amongst doctors and nurses: a short review of the literature, Health Information and Libraries Journal. [online] 27 (1), 2 - 10. Available from: http://www3.interscience.wiley.com/cgi-bin/fulltext/123290239/HTMLSTART [Accessed 16th May 2010]