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Hiawatha Broadband Communications, Inc.

Hiawatha Broadband Communications, Inc. The Focus is on Rural America. Hiawatha Broadband (HBC). MISSION: Preserve and enhance connectivity for educational institutions, vital community facilities Create a state-of-the-art network to spur economic development

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Hiawatha Broadband Communications, Inc.

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  1. Hiawatha Broadband Communications, Inc. The Focus is on Rural America

  2. Hiawatha Broadband (HBC) • MISSION: • Preserve and enhance connectivity for educational institutions, vital community facilities • Create a state-of-the-art network to spur economic development • Provide competition to monopoly incumbents

  3. HBC’s Focus is on Rural America • HBC deploys in rural areas HFC and now state-of-the-art FTTH networks to provide: • High-speed data services • Local and Long-distance phone service • Cable television services • Local programming, local video production services • All with: • Exemplary customer care • Customer involvement in all phases of operations

  4. Why Rural America? • A huge appetite for connectivity • An economy dependent upon up-to-date information available NOW • Quality of life exemplary and desired by many but dependent upon being in touch • A place where a tiny company can make a HUGE difference

  5. Key Factors in Market Selection • Community Vision (it’s about more than lower prices) • Can market sustain another business? • Will a new business make a difference? • Are there ‘right-fit’ workers (clerical and technical)? • Will preliminary statistics support the business case?

  6. Markets Served • Winona (1999): population 26,785 • Goodview (1999): population 3,565 • Minnesota City (2000): population 217 • St. Charles (2002): population 3,577 • Wabasha (2005): population 2,599 • Rollingstone (2007): population 641 • Lewiston (2007): population 1,480 • Stockton (2008): population 819

  7. HBC Today • Internet penetration 83% of total Internet market 70% high-speed take rate 42% of business connected by direct fiber • Telephone penetration 68% of business market 64% of residential market • Cable penetration 75% of units in eight retail markets 63% of single-family houses

  8. Why HBC Succeeds • FTTH deployments are built efficiently with careful attention to capturing demand by understanding customers needs • Features targeted at community growth and progress • Not the low-price provider in any of its communities • The dominant provider in each of its communities

  9. Conduct ourselves with integrity & honesty in all things Build trust by being trustworthy Communicate generously, selflessly, promptly Listen, collaborate, be involved, see everyone’s point of view Care for our customers and each other in the same way we would like to be treated…as we would treat mom Avoid judgment, seek to understand, be friendly, forgive Plan ahead and do it right the first time Do whatever it takes; be prideful in our work Value innovation and creativity Be faithful to each other and our company Never lose our sense of humor What It’s All About:We pledge to our customers access to superior advanced communications and unparalleled personal serviceValues

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