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PRODUCTION AND OPERATIONS MANAGEMENT

PRODUCTION AND OPERATIONS MANAGEMENT. Ch. 4: Managing Quality SUMMARY. BASIC POINTS. WHAT IS QUALITY IN A PRODUCTIVE ENVIRONMENT? Why quality ? TQM and how to emplement it What is quality ? Why quality management standards ? What is certification ? Tools for quality management.

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PRODUCTION AND OPERATIONS MANAGEMENT

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  1. PRODUCTION AND OPERATIONS MANAGEMENT Ch. 4: ManagingQuality SUMMARY POM - J. Galván

  2. BASIC POINTS • WHAT IS QUALITY IN A PRODUCTIVE ENVIRONMENT? • Whyquality? • TQM and howtoemplementit • Whatisquality? • Whyqualitymanagementstandards? • Whatiscertification? • Tools forqualitymanagement POM - J. Galván

  3. QUESTIONS Provide your own definition of product quality. Name several products that do not require high quality. How can a university control the quality of its output (that is, its graduates)? What are the major components of the QC system? POM - J. Galván

  4. QUESTIONS (I) • Explaintheconcepts of Total Quality Management and ISO 9000 series standards. • What are thebenefits of inspection and quality control? • Onehundredpercentinspection • Willalways catch all of thedefectiveparts • Meansthatonlygoodpartswillbeshippedtothecustomer • Isalwayspractical and generally a good idea • Meansthateverypartischeckedtoseewhetherornotitisdefective POM - J. Galván

  5. QUESTIONS (III) • A series of quality assurance standards designed to ensure consistent product quality under many conditions is known as • statistical process control. • total quality standards. • total quality management. • ISO 9000. • What is the assumption that underlies the meaning of a quality management standard POM - J. Galván

  6. DO CHECK WHAT YOU DO! POM - J. Galván

  7. What is quality? POM - J. Galván

  8. And here are the winners of the competition: SAFETY AT WORK Or HOW TO APPLY QUALITY TO HUMAN RESOURCES POM - J. Galván

  9. 4th place POM - J. Galván

  10. POM - J. Galván

  11. 3rd place POM - J. Galván

  12. POM - J. Galván

  13. 2nd place POM - J. Galván

  14. POM - J. Galván

  15. And the WINNER is….. POM - J. Galván

  16. POM - J. Galván

  17. Procedural quality must be rewarded POM - J. Galván

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