COMMUNICATING IN GROUPS & TEAMS

1. COMMUNICATINGIN GROUPS & TEAMS HCOM-100 Instructor Name

2. Communication Principles

3. Understanding Group and Team Communication PREVIEW • Groups and Teams Defined • Types of Groups and Teams • Group and Team Dynamics • Group and Team Phases of Development • Diversity in Groups and Teams: Adapting to Differences

4. Groups and Teams Defined • Communicating in Small Groups • Consists of small number of people • Common purpose • Sense of belonging • Members exert influence on others in the group • Small group communication is the transactive process of creating meaning among 3 to 15 people who share a common purpose, who feel a sense of belonging, and who exert influence on each other.

5. Groups and Teams Defined • Communicating in Teams • A team is a coordinated group of people organized to work together to achieve a specific, common goal.

6. Groups & Teams Defined • Distinctions Between Groups and Teams • Teams develop clearly defined responsibilities for team members • Teams have clearly defined rules for team operation • Teams develop clear goals • Teams develop a way of coordinating their efforts

7. Characteristics of Effective Team Members • Experience • Problem-Solving Ability • Openness • Supportiveness • Action Oriented • Positive Personal Style

8. Understanding Types of Groups and Teams • Primary Groups • Exist to fulfill the basic human need of associating with others • Study Group • Meet to learn new ideas • Therapy Group • Exist to provide treatment for the personal problems that group members have

9. Understanding Types of Groups & Teams • Problem Solving Groups • Exist to resolve an issue or overcome an unsatisfactory situation or obstacle to achieve a goal • Focus Group • Small groups of people who are asked to discuss a particular topic or issue • Social Groups • Exist just for the joy of socializing with others

10. Understanding Group and Team Dynamics • Roles • Consistent ways you communicate with others in a group • Types of Roles • Task • Social • Individual

11. Understanding Group & Team Dynamics • Rules • Team ground rules • Norms • Standards that determine what is appropriate and inappropriate behavior in a group • Status • An individual’s importance and prestige

12. Understanding Group and Team Dynamics • Power • The ability to influence others’ behavior • Types of Power • Legitimate (respect for position) • Referent (based on attraction) • Expert (influence from a person’s knowledge) • Reward (ability to satisfy needs) • Coercive (sanctions and punishment)

13. Understanding Group and Team Dynamics • Cohesiveness • Degree of attraction that members of a group feel toward one another and the group.

14. Understanding Group & Team Dynamics • Communication interaction patterns • A pattern of communication that identifies the frequency of who talks to whom • Networks of Communication • All-channel • Chain • wheel

15. Understanding Group & Team Dynamics • All-Channel Network • Everyone talks to everyone else

16. Understanding Group and Team Dynamics • Chain Network • People convey a message through one person at a time

17. Understanding Group and Team Dynamics • Wheel Network • One person receives most of the messages

18. Understanding Group and Team Phases of Development • Orientation • Primary tension • Conflict • Secondary tension • Emergence • Conflict is reduced • Reinforcement • Group develops sense of “we” • Process nature of group phases

19. Understanding Diversity in Groups and Teams • Differences in Working Collectively or Individually • Individualism and collectivism • Differences in the Use of Time • Monochronic/polychronic • Difference in Use of Personal Space • High-contact/low-contact

20. What questions do you have? Homework: 1.) Reading? 2.) Turn in assignments?